Federal Sector ADR: Defense Army & Air Force Exchange Service (AAFES)
Defense Army & Air Force Exchange Service (AAFES)
| Contact: | H.C. Johnson , Counseling/AE Manager (214) 312-3466 Email: johnsonhc.@aafes.com |
| Fiscal Year | 2006 | 2007 | 2008 | 2009 | |||||
|---|---|---|---|---|---|---|---|---|---|
| Size of Work Force | 36,378 | 34,269 | 35,277 | 35,409 | |||||
| Pre-Complaint Process | |||||||||
| Completed/Ended Counselings | 507 | 410 | 396 | 392 | |||||
| Offered ADR | 500 | 410 | 396 | 392 | |||||
| Processed and Completed (Participations) | 76 | 51 | 75 | 88 | |||||
| Resolutions (Settlements and Withdrawals) | 22 | 38 | 55 | 60 | |||||
| Formal Complaint Process | |||||||||
| Complaint Closures | 141 | 119 | 83 | ||||||
| Offered ADR | 77 | 89 | 52 | ||||||
| Processed and Completed (Participations) | 30 | 40 | 30 | ||||||
| Resolutions (Settlements and Withdrawals) | 30 | 30 | 15 | ||||||
For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.
| Fiscal Year | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | |
|---|---|---|---|---|---|---|---|
| Size of Work Force | 44,401 | 43,447 | 43,256 | 37,973 | 38,274 | 36,461 | |
| Pre-Complaint Process | |||||||
| Completed Counselings | 451 | 412 | 273 | 397 | 309 | 588 | |
| Offered ADR | N/A | N/A | 281 | 397 | 309 | 498 | |
| Processed in ADR | 11 | 57 | 53 | 50 | 54 | 83 | |
| Completed ADR | 11 | 45 | 49 | 62 | 51 | 78 | |
| Resolved Disputes | 8 | 31 | 27 | 44 | 33 | 44 | |
| Formal Complaint Process | |||||||
| Complaints Filed | 155 | 110 | 111 | 107 | 123 | 138 | |
| Complaints in Inventory | 392 | 346 | 272 | 274 | 306 | 271 | |
| Offered ADR | N/A | N/A | 69 | 48 | 68 | 112 | |
| Processed in ADR | N/A | 0 | 9 | 6 | 55 | 52 | |
| Completed ADR | 0 | 0 | 9 | 6 | 51 | 54 | |
| Resolved Disputes | 0 | 0 | 7 | 1 | 37 | 48 | |