Federal Sector ADR: Defense Commissary Agency (DCA)
Defense Commissary Agency (DCA)
| Contact: | Ray P. Andrade Discrimination Complaints Manager (804) 734-8000 Ext. 4-8 |
| Fiscal Year | 2006 | 2007 | 2008 | 2009 | |||||
|---|---|---|---|---|---|---|---|---|---|
| Size of Work Force | 15,923 | 15,714 | 15,714 | 15,756 | |||||
| Pre-Complaint Process | |||||||||
| Completed/Ended Counselings | 175 | 136 | 87 | 198 | |||||
| Offered ADR | 110 | 64 | 39 | 30 | |||||
| Processed and Completed (Participations) | 45 | 35 | 26 | 23 | |||||
| Resolutions (Settlements and Withdrawals) | 14 | 16 | 8 | 12 | |||||
| Formal Complaint Process | |||||||||
| Complaint Closures | 136 | 91 | 75 | 87 | |||||
| Offered ADR | 92 | 13 | 11 | 14 | |||||
| Processed and Completed (Participations) | 35 | 12 | 11 | 13 | |||||
| Resolutions (Settlements and Withdrawals) | 33 | 5 | 7 | 6 | |||||
For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.
| Fiscal Year | 2000 | 2001 | 2002 | 2003 | 2004 | 2005 | |
|---|---|---|---|---|---|---|---|
| Size of Work Force | 15,141 | 16,548 | 15,624 | 15,590 | 15,724 | 15,923 | |
| Pre-Complaint Process | |||||||
| Completed Counselings | 325 | 255 | 249 | 292 | 222 | 234 | |
| Offered ADR | N/A | N/A | 42 | 164 | 140 | 140 | |
| Processed in ADR | 35 | 62 | 38 | 41 | 62 | 62 | |
| Completed ADR | 35 | 32 | 72 | 41 | 60 | 62 | |
| Resolved Disputes | 21 | 28 | 64 | 24 | 42 | 39 | |
| Formal Complaint Process | |||||||
| Complaints Filed | 170 | 134 | 139 | 160 | 157 | 136 | |
| Complaints in Inventory | 373 | 369 | 343 | 368 | 353 | 306 | |
| Offered ADR | N/A | N/A | 25 | 141 | 148 | 100 | |
| Processed in ADR | N/A | 68 | 22 | 66 | 84 | 29 | |
| Completed ADR | 21 | 31 | 37 | 84 | 83 | 32 | |
| Resolved Disputes | 17 | 24 | 33 | 65 | 42 | 23 | |