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Federal Sector ADR: Central Intelligence Agency (CIA)

Central Intelligence Agency (CIA)

Contact:

Glenn Crispell, Ombudsman
(703) 482-0782

Fiscal Year	2006	2007	2008	2009
Size of Work Force	N/A	N/A	N/A	N/A
Pre-Complaint Process
Completed/Ended Counselings	21	30	47	42
Offered ADR	9	30	47	42
Processed and Completed (Participations)	2	1	6	1
Resolutions (Settlements and Withrawals)	0	0	0	0
Formal Complaint Process
Complaint Closures	22	10	13	19
Offered ADR	6	16	13	2
Processed and Completed (Participations)	2	1	0	2
Resolutions (Settlements and Withrawals)	1	0	0	1

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year	2000	2001	2002	2003	2004	2005
Size of Work Force	N/A	N/A	N/A	N/A	N/A	N/A
Pre-Complaint Process
Completed Counselings	45	47	31	29	38	39
Offered ADR	N/A	N/A	31	28	38	27
Processed in ADR	1	7	3	1	1	3
Completed ADR	1	7	3	1	1	3
Resolved Disputes	1	5	1	1	1	0
Formal Complaint Process
Complaints Filed	25	28	15	13	14	21
Complaints in Inventory	68	57	39	39	40	40
Offered ADR	N/A	N/A	0	0	15	16
Processed in ADR	N/A	0	0	0	1	2
Completed ADR	0	0	0	0	1	2
Resolved Disputes	0	0	0	0	0	0