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  3. Table B-9c FY 2014 Timeliness and Cost of All Completed Complaint Investigations

Table B-9c FY 2014 Timeliness and Cost of All Completed Complaint Investigations

Table B-9c FY 2014 Timeliness and Cost of All Completed Complaint Investigations
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed Total Cost All Completed Investigations Average Cost All Completed Investigations
DOD Defense Logistics Agency Wide 58 134.98 54 3 57 98.28% $399,789.03 $6,892.91
DLA Aviation 9 127.22 9 0 9 100.00% $62,242.56 $6,915.84
DLA Disposition Services 2 110.5 2 0 2 100.00% $13,831.68 $6,915.84
DLA Distribution 23 132.04 21 1 22 95.65% $159,064.32 $6,915.84
DLA Energy 2 166.5 2 0 2 100.00% $13,831.68 $6,915.84
DLA Headquarters Operations Division 7 147.86 7 0 7 100.00% $48,410.88 $6,915.84
DLA Land and Maritime 5 132 5 0 5 100.00% $33,249.51 $6,649.90
DLA Troop Support 10 139.8 8 2 10 100.00% $69,158.40 $6,915.84
                 
DOD National Guard Bureau Wide 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Alabama National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Alaska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Arizona National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Arkansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB California National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Colorado National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Connecticut National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB DC National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Delaware National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Florida National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Georgia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Hawaii National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Idaho National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Illinois National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Indiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Iowa National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Kansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Kentucky National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Louisiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Maine National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Maryland National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Massachusetts National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Michigan National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Minnesota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Mississippi National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Missouri National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Montana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Nebraska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Nevada National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB New Hampshire National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB New Jersey National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB New Mexico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB New York National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB North Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB North Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Ohio National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Oklahoma National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Oregon National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Pennsylvania National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Puerto Rico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Rhode Island National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB South Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB South Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Tennessee National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Texas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Utah National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Vermont National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Virgin Islands National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Washington State National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB West Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Wisconsin National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DOD DNGB Wyoming National Guard 0 0 0 0 0 0.00% $0.00 $0.00
                 
Department of Agriculture Wide 420 205.47 200 45 245 58.33% $1,276,466.05 $3,039.20
USDA Agricultural Marketing Service 13 186 6 1 7 53.85% $39,264.00 $3,020.31
USDA Agricultural Research Service 13 193.38 5 4 9 69.23% $38,204.00 $2,938.77
USDA Animal and Plant Health Inspection Service 35 189.23 20 1 21 60.00% $107,077.53 $3,059.36
USDA Civil Rights Service Division 53 246.55 25 5 30 56.60% $209,852.53 $3,959.48
USDA Economic Research Service 3 242 1 0 1 33.33% $9,664.18 $3,221.39
USDA Farm Service Agency 16 189.25 7 1 8 50.00% $47,043.52 $2,940.22
USDA Food Safety and Inspection Service 38 194.18 18 4 22 57.89% $111,257.57 $2,927.83
USDA Food and Nutrition Service 9 193.33 6 0 6 66.67% $25,292.43 $2,810.27
USDA Foreign Agricultural Service 5 240.4 1 0 1 20.00% $13,611.00 $2,722.20
USDA Forest Service 127 204.43 56 19 75 59.06% $346,643.15 $2,729.47
USDA Grain Inspection, Packers and Stockyards Administration 2 177 2 0 2 100.00% $4,836.55 $2,418.28
USDA National Agricultural Statistics Service 1 174 1 0 1 100.00% $3,291.00 $3,291.00
USDA National Institute of Food and Agriculture 0 0 0 0 0 0.00% $0.00 $0.00
USDA Natural Resources Conservation Service 44 220.64 18 4 22 50.00% $134,456.22 $3,055.82
USDA Office of the Chief Financial Officer 21 181.14 12 0 12 57.14% $63,664.73 $3,031.65
USDA Office of the Inspector General 4 220.75 1 2 3 75.00% $15,137.00 $3,784.25
USDA Risk Management Agency 4 149.25 3 0 3 75.00% $11,869.00 $2,967.25
USDA Rural Development 32 191.12 18 4 22 68.75% $95,301.64 $2,978.18
                 
Department of Commerce Wide 156 176.87 96 60 156 100.00% $659,200.97 $4,225.65
DOC All Other Bureaus 12 206.83 5 7 12 100.00% $65,442.92 $5,453.58
DOC Bureau of the Census 53 184.4 25 28 53 100.00% $221,325.00 $4,175.94
DOC Decennial Census 0 0 0 0 0 0.00% $0.00 $0.00
DOC International Trade Administration 5 213 1 4 5 100.00% $27,002.05 $5,400.41
DOC National Institute of Standards and Technology 7 139.29 6 1 7 100.00% $33,058.00 $4,722.57
DOC National Oceanic and Atmospheric Administration 35 185.6 18 17 35 100.00% $160,460.50 $4,584.59
DOC Office of the Secretary 16 161.12 15 1 16 100.00% $73,321.50 $4,582.59
DOC U.S. Patent and Trademark Office 28 150.79 26 2 28 100.00% $78,591.00 $2,806.82
                 
                 
Department of Energy Wide 52 235.46 17 25 42 80.77% $229,419.49 $4,411.91
DOE Bonneville Power Administration 8 299.38 1 0 1 12.50% $30,672.50 $3,834.06
DOE Chicago Operations 0 0 0 0 0 0.00% $0.00 $0.00
DOE Environmental Management Consolidated Business Center 0 0 0 0 0 0.00% $0.00 $0.00
DOE Golden Field Office 2 331 0 2 2 100.00% $8,814.00 $4,407.00
DOE Headquarters 9 192.67 2 6 8 88.89% $39,903.59 $4,433.73
DOE Idaho Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
DOE National Energy Technology Lab 2 208 0 2 2 100.00% $9,252.40 $4,626.20
DOE National Nuclear Security Administration 12 268.33 2 10 12 100.00% $64,153.00 $5,346.08
DOE Oak Ridge Operations 0 0 0 0 0 0.00% $0.00 $0.00
DOE Office of Science and Technology Information 0 0 0 0 0 0.00% $0.00 $0.00
DOE Richland Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
DOE Savannah River Operations 3 218.33 2 0 2 66.67% $11,360.00 $3,786.67
DOE Southeastern Power Administration 0 0 0 0 0 0.00% $0.00 $0.00
DOE Southwestern Power Administration 5 210.6 3 1 4 80.00% $26,643.00 $5,328.60
DOE Strategic Petroleum Reserve 0 0 0 0 0 0.00% $0.00 $0.00
DOE Western Area Power Administration 11 191.73 7 4 11 100.00% $38,621.00 $3,511.00
                 
Department of Health and Human Services Wide 257 209.65 124 45 169 65.76% $929,735.37 $3,617.65
HHS Administration for Children and Families 11 156.18 9 0 9 81.82% $35,117.80 $3,192.53
HHS Agency for Healthcare Research and Quality 1 357 0 1 1 100.00% $3,409.06 $3,409.06
HHS Centers for Disease Control and Prevention 36 235.64 8 6 14 38.89% $109,628.28 $3,045.23
HHS Centers for Medicare and Medicaid Services 26 157.58 21 3 24 92.31% $82,135.82 $3,159.07
HHS Food and Drug Administration 35 274.06 9 3 12 34.29% $137,457.28 $3,927.35
HHS Health Resources and Services Administration 2 92.5 2 0 2 100.00% $6,007.50 $3,003.75
HHS Indian Health Service 55 220.16 23 4 27 49.09% $231,747.08 $4,213.58
HHS National Institutes of Health 61 177.67 43 17 60 98.36% $208,369.70 $3,415.90
HHS Office of the Secretary 24 225.83 6 8 14 58.33% $79,162.97 $3,298.46
HHS Program Support Center 2 171 1 1 2 100.00% $9,311.88 $4,655.94
HHS Substance Abuse and Mental Health Services Administration 4 184.5 2 2 4 100.00% $27,388.00 $6,847.00
                 
Department of Homeland Security Wide 940 245.56 464 194 658 70.00% $2,702,034.15 $2,874.50
DHS Citizenship and Immigration Services 82 178.16 53 29 82 100.00% $348,545.00 $4,250.55
DHS Customs and Border Protection 167 176.85 104 62 166 99.40% $840,655.77 $5,033.87
DHS Federal Emergency Management Agency 104 419.02 7 8 15 14.42% $295,365.46 $2,840.05
DHS Federal Law Enforcement Training Center 1 179 1 0 1 100.00% $5,053.42 $5,053.42
DHS Headquarters 32 172.34 26 4 30 93.75% $76,250.00 $2,382.81
DHS Immigration and Customs Enforcement 167 425.07 6 11 17 10.18% $248,210.50 $1,486.29
DHS Transportation Security Administration 346 170.34 238 69 307 88.73% $726,154.00 $2,098.71
DHS U.S. Coast Guard 28 186.07 17 10 27 96.43% $118,277.00 $4,224.18
DHS U.S. Secret Service 13 175.38 12 1 13 100.00% $43,523.00 $3,347.92
                 
Department of Justice Wide 689 205.06 289 230 519 75.33% $3,643,213.99 $5,287.68
DOJ Bureau of Alcohol, Tobacco, Firearms & Explosives 30 230.6 10 10 20 66.67% $148,048.05 $4,934.93
DOJ Bureau of Prisons 409 180.29 196 141 337 82.40% $2,026,923.44 $4,955.80
DOJ Drug Enforcement Administration 22 222.77 10 5 15 68.18% $74,074.91 $3,367.04
DOJ Executive Office for Immigration Review 5 179 5 0 5 100.00% $14,813.00 $2,962.60
DOJ Executive Office for U.S. Attorneys 12 202 7 4 11 91.67% $7,002.00 $583.50
DOJ Federal Bureau of Investigation 125 233.25 38 42 80 64.00% $1,096,625.24 $8,773.00
DOJ Office of Justice Programs 9 213.44 1 8 9 100.00% $23,937.52 $2,659.72
DOJ Offices, Boards and Divisions 23 230.22 7 9 16 69.57% $62,162.36 $2,702.71
DOJ U.S. Marshals Service 54 296.96 15 11 26 48.15% $189,627.47 $3,511.62
                 
Department of Labor Wide 111 269.95 11 80 91 81.98% $307,470.00 $2,770.00
DOL All Other Bureaus 44 285.09 6 26 32 72.73% $121,880.00 $2,770.00
DOL Bureau of Labor Statistics 1 199 0 1 1 100.00% $2,770.00 $2,770.00
DOL Employment and Training Administration 12 272.42 0 11 11 91.67% $33,240.00 $2,770.00
DOL Mine Safety and Health Administration 19 285.26 4 10 14 73.68% $52,630.00 $2,770.00
DOL Occupational Safety and Health Administration 9 258.56 0 9 9 100.00% $24,930.00 $2,770.00
DOL Office of Workers' Compensation Programs 10 234.6 0 9 9 90.00% $27,700.00 $2,770.00
DOL Wage and Hour Division 16 241.19 1 14 15 93.75% $44,320.00 $2,770.00
                 
Department of Transportation Wide 219 138.87 193 19 212 96.80% $1,294,101.00 $5,909.14
DOT Federal Aviation Administration 168 140.28 145 16 161 95.83% $971,496.00 $5,782.71
DOT Federal Highway Administration 15 148.07 15 0 15 100.00% $92,727.00 $6,181.80
DOT Federal Motor Carriers Safety Administration 7 155.14 5 2 7 100.00% $43,971.00 $6,281.57
DOT Federal Railroad Administration 7 121.29 7 0 7 100.00% $43,971.00 $6,281.57
DOT Federal Transit Administration 1 98 1 0 1 100.00% $7,404.00 $7,404.00
DOT Maritime Administration 4 121.25 3 1 4 100.00% $24,378.00 $6,094.50
DOT National Highway Traffic Safety Administration 2 129.5 2 0 2 100.00% $12,189.00 $6,094.50
DOT Office of Inspector General 2 137.5 2 0 2 100.00% $14,808.00 $7,404.00
DOT Office of the Secretary of Transportation 2 108.5 2 0 2 100.00% $9,570.00 $4,785.00
DOT Pipeline and Hazardous Materials Safety Administration 3 156.67 3 0 3 100.00% $22,212.00 $7,404.00
DOT Research and Innovative Technology Administration 8 110.62 8 0 8 100.00% $51,375.00 $6,421.88
DOT Saint Lawrence Seaway Development Corporation 0 0 0 0 0 0.00% $0.00 $0.00
                 
Department of Treasury Wide 353 250.17 112 120 232 65.72% $2,199,251.00 $6,230.17
DTR Alcohol and Tobacco Tax and Trade Bureau 1 139 1 0 1 100.00% $6,236.00 $6,236.00
DTR Bureau of Engraving and Printing 33 218.73 12 14 26 78.79% $205,788.00 $6,236.00
DTR Bureau of Fiscal Service 3 283.33 0 2 2 66.67% $18,708.00 $6,236.00
DTR Departmental Offices 12 249.17 5 2 7 58.33% $74,832.00 $6,236.00
DTR Financial Crimes Enforcement Network 3 241.67 0 2 2 66.67% $18,708.00 $6,236.00
DTR Internal Revenue Service 250 261.85 69 89 158 63.20% $1,556,943.00 $6,227.77
DTR Internal Revenue Service-Office of Chief Counsel 6 220.67 2 1 3 50.00% $37,416.00 $6,236.00
DTR Office of Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
DTR Office of the Comptroller of the Currency 13 113.08 12 1 13 100.00% $81,068.00 $6,236.00
DTR Office of the Inspector General for Tax Administration 3 330 0 1 1 33.33% $18,708.00 $6,236.00
DTR Special Inspector General for the Troubled Asset Relief Program 2 191.5 1 0 1 50.00% $12,472.00 $6,236.00
DTR U.S. Mint 27 250.3 10 8 18 66.67% $168,372.00 $6,236.00
                 
Department of Veterans Affairs Wide 1,846 205.22 681 348 1,029 55.74% $13,063,277.92 $7,076.53
VA All Other Offices 77 207.47 25 14 39 50.65% $620,132.04 $8,053.66
VA National Cemetery Administration 18 237.56 4 5 9 50.00% $142,431.12 $7,912.84
VA Veterans Benefits Administration 136 199.13 53 24 77 56.62% $983,977.68 $7,235.13
VA Veterans Health Administration 1,615 205.27 599 305 904 55.98% $11,316,737.08 $7,007.27
                 
Department of the Interior Wide 242 223.38 94 68 162 66.94% $727,935.58 $3,008.00
DOI Bureau of Indian Affairs 15 212.53 7 0 7 46.67% $56,104.00 $3,740.27
DOI Bureau of Land Management 27 234.81 7 11 18 66.67% $78,810.00 $2,918.89
DOI Bureau of Ocean Energy Management 4 258.5 0 0 0 0.00% $25,997.30 $6,499.32
DOI Bureau of Reclamation 19 205.05 9 1 10 52.63% $52,115.00 $2,742.89
DOI Bureau of Safety and Environmental Enforcement 5 199.6 2 1 3 60.00% $25,786.78 $5,157.36
DOI National Park Service 104 224.92 35 37 72 69.23% $237,164.49 $2,280.43
DOI Office of Surfacing Mining, Reclamation and Enforcement 2 214.5 1 1 2 100.00% $5,777.00 $2,888.50
DOI Office of the Secretary 24 275.71 7 4 11 45.83% $74,445.00 $3,101.88
DOI U.S. Fish and Wildlife Service 27 190.63 18 6 24 88.89% $111,265.46 $4,120.94
DOI U.S. Geological Survey 15 201.07 8 7 15 100.00% $60,470.55 $4,031.37
                 
Federal Housing Finance Agency Wide 9 323.67 2 4 6 66.67% $30,930.00 $3,436.67
FHFA Headquarters 9 323.67 2 4 6 66.67% $30,930.00 $3,436.67
FHFA Office of Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
                 
General Services Administration Wide 70 214.43 29 33 62 88.57% $264,815.00 $3,783.07
GSA Central Office 16 233.31 7 6 13 81.25% $56,861.84 $3,553.86
GSA National Capital Region 7 220.86 3 3 6 85.71% $25,099.08 $3,585.58
GSA Region 1 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 10 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 2 20 216.35 8 10 18 90.00% $74,331.57 $3,716.58
GSA Region 3 1 194 0 1 1 100.00% $4,005.63 $4,005.63
GSA Region 4 10 228.9 3 5 8 80.00% $43,466.26 $4,346.63
GSA Region 5 2 214.5 1 1 2 100.00% $10,077.71 $5,038.86
GSA Region 6 7 168 3 4 7 100.00% $30,829.33 $4,404.19
GSA Region 7 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 8 3 124 3 0 3 100.00% $7,841.61 $2,613.87
GSA Region 9 4 236 1 3 4 100.00% $12,301.97 $3,075.49
                 
U.S. Postal Service Wide 3,050 139.69 2,533 381 2,914 95.54% $5,539,310.46 $1,816.17
USPS Capital Metro Area 381 134.27 326 50 376 98.69% $688,902.26 $1,808.14
USPS Eastern Area 487 142.04 407 61 468 96.10% $884,323.02 $1,815.86
USPS Great Lakes Area 380 134.66 325 40 365 96.05% $695,214.80 $1,829.51
USPS Headquarters Area 64 139.73 51 12 63 98.44% $117,147.44 $1,830.43
USPS Northeast Area 280 139.22 232 33 265 94.64% $508,628.80 $1,816.53
USPS Office of Inspector General 8 134.38 7 1 8 100.00% $13,999.68 $1,749.96
USPS Pacific Area 406 136.66 349 37 386 95.07% $722,606.22 $1,779.82
USPS Southern Area 724 135.98 600 80 680 93.92% $1,326,961.04 $1,832.82
USPS Western Area 320 161.35 236 67 303 94.69% $581,527.20 $1,817.27
 
NRF = No Report Filed