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  3. Table B-9c FY 2013 Timeliness and Cost of All Completed Complaint Investigations

Table B-9c FY 2013 Timeliness and Cost of All Completed Complaint Investigations

Table B-9c FY 2013 Timeliness and Cost of All Completed Complaint Investigations
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed Total Cost All Completed Investigations Average Cost All Completed Investigations
DOD Defense Logistics Agency Wide 121 211.21 48 18 66 54.55% $906,951.63 $7,495.47
DLA Aviation 25 217.44 7 3 10 40.00% $186,088.55 $7,443.54
DLA Disposition Services 8 172.25 5 0 5 62.50% $60,299.57 $7,537.45
DLA Distribution 43 211.37 18 5 23 53.49% $322,189.42 $7,492.78
DLA Headquarters Operations Division 26 223.31 8 5 13 50.00% $195,717.50 $7,527.60
DLA Land and Maritime 12 244.5 4 5 9 75.00% $89,937.15 $7,494.76
DLA Logistics Information Service 2 90 2 0 2 100.00% $15,160.26 $7,580.13
DLA Troop Support 5 146.8 4 0 4 80.00% $37,559.18 $7,511.84
DOD National Guard Bureau Wide 9 145.22 5 1 6 66.67% $31,392.60 $3,488.07
Alabama National Guard 1 200 0 0 0 0.00% $5,229.40 $5,229.40
Alaska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arizona National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arkansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
California National Guard 2 302.5 0 0 0 0.00% $10,458.80 $5,229.40
Colorado National Guard 1 153 1 0 1 100.00% $475.00 $475.00
Connecticut National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DC National Guard 4 30 4 0 4 100.00% $10,000.00 $2,500.00
Delaware National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Florida National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Georgia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Hawaii National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Idaho National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Illinois National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Indiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Iowa National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kentucky National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Louisiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maine National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maryland National Guard 1 229 0 1 1 100.00% $5,229.40 $5,229.40
Massachusetts National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Michigan National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Minnesota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Mississippi National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Missouri National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Montana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nebraska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nevada National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Hampshire National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Jersey National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Mexico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New York National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Ohio National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oklahoma National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oregon National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Pennsylvania National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Puerto Rico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Rhode Island National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Tennessee National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Texas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Utah National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Vermont National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virgin Islands National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Washington State National Guard 0 0 0 0 0 0.00% $0.00 $0.00
West Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wisconsin National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wyoming National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Department of Agriculture Wide 428 234.87 163 49 212 49.53% $1,521,445.85 $3,554.78
USDA Agricultural Marketing Service 12 390.17 8 3 11 91.67% $45,392.95 $3,782.75
USDA Agricultural Research Service 21 183.9 12 3 15 71.43% $70,109.00 $3,338.52
USDA Animal and Plant Health Inspection Service 26 188.15 10 3 13 50.00% $102,249.19 $3,932.66
USDA Civil Rights Service Division 48 345.73 11 1 12 25.00% $192,000.00 $4,000.00
USDA Economic Research Service 1 320 0 1 1 100.00% $3,100.00 $3,100.00
USDA Farm Service Agency 19 184.74 12 2 14 73.68% $65,665.51 $3,456.08
USDA Food and Nutrition Service 10 193.5 6 3 9 90.00% $45,819.40 $4,581.94
USDA Food Safety and Inspection Service 36 227.14 14 3 17 47.22% $138,673.41 $3,852.04
USDA Foreign Agricultural Service 2 227.5 0 1 1 50.00% $6,553.00 $3,276.50
USDA Forest Service 133 214.96 52 17 69 51.88% $496,163.31 $3,730.55
USDA Grain Inspection, Packers and Stockyards Administration 2 169 1 0 1 50.00% $5,660.00 $2,830.00
USDA National Agricultural Statistics Service 1 212 0 0 0 0.00% $2,700.00 $2,700.00
USDA National Institute of Food and Agriculture 1 176 1 0 1 100.00% $3,854.00 $3,854.00
USDA Natural Resources Conservation Service 30 213.63 8 3 11 36.67% $89,255.44 $2,975.18
USDA Office of the Chief Financial Officer 31 208.29 13 0 13 41.94% $94,883.87 $3,060.77
USDA Office of the Inspector General 5 192.2 1 2 3 60.00% $11,196.00 $2,239.20
USDA Risk Management Agency 4 182.25 2 0 2 50.00% $12,952.00 $3,238.00
USDA Rural Development 46 265.78 12 7 19 41.30% $135,218.77 $2,939.54
Department of Commerce Wide 160 182.21 105 52 157 98.12% $715,376.50 $4,471.10
DOC All Other Bureaus 3 186.67 2 1 3 100.00% $14,378.50 $4,792.83
DOC Bureau of the Census 62 179.15 45 16 61 98.39% $284,324.00 $4,585.87
DOC Decennial Census 1 211 0 0 0 0.00% $3,306.00 $3,306.00
DOC International Trade Administration 4 158.25 4 0 4 100.00% $18,431.00 $4,607.75
DOC National Institute of Standards and Technology 12 207.67 5 7 12 100.00% $69,451.50 $5,787.62
DOC National Oceanic and Atmospheric Administration 45 176.07 27 18 45 100.00% $201,203.50 $4,471.19
DOC Office of the Secretary 7 215 3 3 6 85.71% $31,318.00 $4,474.00
DOC U.S. Patent and Trademark Office 26 181.62 19 7 26 100.00% $92,964.00 $3,575.54
Department of Energy Wide 44 211.39 24 16 40 90.91% $163,577.72 $3,717.68
DOE Bonneville Power Administration 7 245.29 1 6 7 100.00% $20,263.00 $2,894.71
DOE Chicago Operations 0 0 0 0 0 0.00% $0.00 $0.00
DOE Environmental Management Consolidated Business Center 0 0 0 0 0 0.00% $0.00 $0.00
DOE Golden Field Office 0 0 0 0 0 0.00% $0.00 $0.00
DOE Headquarters 16 210.19 10 6 16 100.00% $49,124.72 $3,070.30
DOE Idaho Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
DOE National Energy Technology Lab 0 0 0 0 0 0.00% $0.00 $0.00
DOE National Nuclear Security Administration 7 247.86 3 0 3 42.86% $34,000.00 $4,857.14
DOE Oak Ridge Operations 0 0 0 0 0 0.00% $0.00 $0.00
DOE Office of Science and Technology Information 0 0 0 0 0 0.00% $0.00 $0.00
DOE Richland Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
DOE Savanah River Operations 0 0 0 0 0 0.00% $0.00 $0.00
DOE Southeastern Power Administration 0 0 0 0 0 0.00% $0.00 $0.00
DOE Southwestern Power Administration 4 180 4 0 4 100.00% $25,000.00 $6,250.00
DOE Strategic Petroleum Reserve 0 0 0 0 0 0.00% $0.00 $0.00
DOE Western Area Power Administration 10 176.6 6 4 10 100.00% $35,190.00 $3,519.00
Department of Health and Human Services Wide 230 162.27 176 29 205 89.13% $1,046,957.56 $4,551.99
HHS Administration for Children and Families 4 153.5 3 0 3 75.00% $16,565.00 $4,141.25
HHS Agency for Healthcare Research and Quality 1 238 0 0 0 0.00% $3,000.00 $3,000.00
HHS Centers for Disease Control and Prevention 55 168.91 39 5 44 80.00% $226,809.50 $4,123.81
HHS Centers for Medicare and Medicaid Services 14 144.57 14 0 14 100.00% $43,912.95 $3,136.64
HHS Food and Drug Administration 13 188.69 7 4 11 84.62% $222,684.71 $17,129.59
HHS Health Resources and Services Administration 9 99.89 9 0 9 100.00% $47,126.60 $5,236.29
HHS Indian Health Service 58 139.16 50 6 56 96.55% $209,246.00 $3,607.69
HHS National Institutes of Health 51 187.47 35 14 49 96.08% $185,476.80 $3,636.80
HHS Office of the Secretary 20 160.25 15 0 15 75.00% $65,637.00 $3,281.85
HHS Program Support Center 3 241.67 2 0 2 66.67% $18,184.00 $6,061.33
HHS Substance Abuse and Mental Health Services Administration 2 121 2 0 2 100.00% $8,315.00 $4,157.50
Department of Homeland Security Wide 871 227.07 485 123 608 69.80% $3,243,289.75 $3,723.64
DHS Federal Emergency Management Agency 82 375.16 1 3 4 4.88% $220,251.65 $2,686.00
DHS Federal Law Enforcement Training Center 2 236.5 1 1 2 100.00% $7,782.70 $3,891.35
DHS Headquarters 29 272.38 3 8 11 37.93% $134,645.22 $4,642.94
DHS Transportation Security Administration 273 174.47 194 40 234 85.71% $1,038,190.00 $3,802.89
DHS U.S. Citizenship and Immigration Services 106 160.28 85 20 105 99.06% $421,411.75 $3,975.58
DHS U.S. Coast Guard 42 185.52 20 22 42 100.00% $165,144.00 $3,932.00
DHS U.S. Customs and Border Protection 194 162.72 166 24 190 97.94% $804,241.00 $4,145.57
DHS U.S. Immigration and Customs Enforcement 121 414.1 0 4 4 3.31% $375,243.43 $3,101.19
DHS U.S. Secret Service 22 207.09 15 1 16 72.73% $76,380.00 $3,471.82
Department of Justice Wide 656 201.85 327 185 512 78.05% $2,808,957.52 $4,281.95
DOJ Bureau of Alcohol, Tobacco, Firearms & Explosives 38 315.68 11 4 15 39.47% $175,437.35 $4,616.77
DOJ Bureau of Prisons 372 167.7 228 95 323 86.83% $1,276,195.36 $3,430.63
DOJ Drug Enforcement Administration 20 209.05 9 4 13 65.00% $93,796.06 $4,689.80
DOJ Executive Office for Immigration Review 12 182.42 7 5 12 100.00% $19,740.88 $1,645.07
DOJ Executive Office for U.S. Attorneys 16 232.56 8 7 15 93.75% $35,464.00 $2,216.50
DOJ Federal Bureau of Investigation 131 223.28 41 49 90 68.70% $979,866.00 $7,479.89
DOJ Office of Justice Programs 6 517.33 3 2 5 83.33% $19,500.00 $3,250.00
DOJ Offices, Boards and Divisions 13 196.46 9 3 12 92.31% $54,372.69 $4,182.51
DOJ U.S. Marshals Service 48 271.58 11 16 27 56.25% $154,585.18 $3,220.52
Department of Labor Wide 90 256 28 60 88 97.78% $272,900.00 $3,032.22
DOL All Other Bureaus 32 249.62 10 22 32 100.00% $98,400.00 $3,075.00
DOL Bureau of Labor Statistics 8 279.25 2 5 7 87.50% $28,100.00 $3,512.50
DOL Employment and Training Administration 3 259.67 1 2 3 100.00% $8,200.00 $2,733.33
DOL Mine Safety and Health Administration 15 257.47 5 10 15 100.00% $45,900.00 $3,060.00
DOL Occupational Safety and Health Administration 10 267.3 3 6 9 90.00% $28,100.00 $2,810.00
DOL Office of Workers' Compensation Programs 9 260.11 2 7 9 100.00% $26,700.00 $2,966.67
DOL Wage and Hour Division 13 243.31 5 8 13 100.00% $37,500.00 $2,884.62
Department of the Interior Wide 286 267.85 81 33 114 39.86% $958,298.42 $3,350.69
DOI Bureau of Indian Affairs 31 219.52 9 2 11 35.48% $96,820.00 $3,123.23
DOI Bureau of Land Management 34 214.59 19 5 24 70.59% $58,390.00 $1,717.35
DOI Bureau of Ocean Energy Management 2 311.5 0 2 2 100.00% $17,403.50 $8,701.75
DOI Bureau of Reclamation 28 207.43 11 0 11 39.29% $70,000.00 $2,500.00
DOI Bureau of Safety and Environmental Enforcement 6 322.17 1 3 4 66.67% $46,866.75 $7,811.12
DOI National Park Service 112 328.87 14 8 22 19.64% $368,717.00 $3,292.12
DOI Office of Surfacing Mining, Reclamation and Enforcement 4 338.5 0 0 0 0.00% $13,578.00 $3,394.50
DOI Office of the Secretary 27 309.19 4 5 9 33.33% $106,093.00 $3,929.37
DOI U.S. Fish and Wildlife Service 33 162.55 21 2 23 69.70% $127,039.67 $3,849.69
DOI U.S. Geological Survey 9 249.11 2 6 8 88.89% $53,390.50 $5,932.28
Department of Treasury Wide 276 244.9 77 102 179 64.86% $2,040,493.00 $7,393.09
DTR Alcohol and Tobacco Tax and Trade Bureau 1 273 0 0 0 0.00% $7,378.98 $7,378.98
DTR Bureau of Engraving and Printing 10 248.9 2 5 7 70.00% $73,789.83 $7,378.98
DTR Bureau of the Public Debt 2 179 1 1 2 100.00% $14,757.97 $7,378.98
DTR Departmental Offices 6 210.17 2 3 5 83.33% $44,273.90 $7,378.98
DTR Financial Crimes Enforcement Network 1 308 0 0 0 0.00% $7,378.98 $7,378.98
DTR Financial Management Service 5 263 1 3 4 80.00% $36,894.91 $7,378.98
DTR Internal Revenue Service 211 254.68 51 76 127 60.19% $1,560,859.13 $7,397.44
DTR Internal Revenue Service-Office of Chief Counsel 5 147.6 4 1 5 100.00% $36,894.91 $7,378.98
DTR Office of Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
DTR Office of the Comptroller of the Currency 11 116.91 10 1 11 100.00% $81,168.81 $7,378.98
DTR Office of the Inspector General for Tax Administration 1 332 0 0 0 0.00% $7,378.98 $7,378.98
DTR Special Inspector General for the Troubled Asset Relief Program 0 0 0 0 0 0.00% $0.00 $0.00
DTR U.S. Mint 23 238.91 6 12 18 78.26% $169,716.60 $7,378.98
Department of Transportation Wide 274 155.18 226 33 259 94.53% $1,586,462.00 $5,790.01
DOT Federal Aviation Administration 222 153.18 187 26 213 95.95% $1,305,138.00 $5,879.00
DOT Federal Highway Administration 9 154.11 8 0 8 88.89% $48,847.00 $5,427.44
DOT Federal Motor Carriers Safety Administration 6 226.67 3 2 5 83.33% $32,226.00 $5,371.00
DOT Federal Railroad Administration 2 107.5 2 0 2 100.00% $9,726.00 $4,863.00
DOT Federal Transit Administration 8 151.88 5 1 6 75.00% $40,936.00 $5,117.00
DOT Maritime Administration 9 150.33 7 1 8 88.89% $49,863.00 $5,540.33
DOT National Highway Traffic Safety Administration 4 138.5 3 1 4 100.00% $21,484.00 $5,371.00
DOT Office of Inspector General 1 86 1 0 1 100.00% $4,863.00 $4,863.00
DOT Office of the Secretary of Transportation 4 224.75 2 1 3 75.00% $22,500.00 $5,625.00
DOT Pipeline and Hazardous Materials Safety Administration 5 145.2 5 0 5 100.00% $27,363.00 $5,472.60
DOT Research and Innovative Technology Administration 4 180 3 1 4 100.00% $23,516.00 $5,879.00
DOT Saint Lawrence Seaway Development Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Department of Veterans Affairs Wide 1,385 229.95 309 311 620 44.77% $9,231,130.54 $6,665.08
VA All Other Offices 52 207.5 12 17 29 55.77% $343,248.61 $6,600.93
VA National Cemetery Administration 17 194.82 6 3 9 52.94% $107,257.20 $6,309.25
VA Veterans Benefits Administration 72 222.62 17 14 31 43.06% $449,381.32 $6,241.41
VA Veterans Health Administration 1,244 231.8 274 277 551 44.29% $8,331,243.41 $6,697.14
Federal Housing Finance Agency Wide 4 249.25 1 0 1 25.00% $17,416.00 $4,354.00
FHFA Headquarters 3 284.67 0 0 0 0.00% $12,750.00 $4,250.00
FHFA Office of Inspector General 1 143 1 0 1 100.00% $4,666.00 $4,666.00
General Services Administration Wide 54 269.11 10 24 34 62.96% $151,810.72 $2,811.31
GSA Central Office 16 266.06 2 5 7 43.75% $41,008.41 $2,563.03
GSA National Capital Region 5 280.6 0 3 3 60.00% $11,932.76 $2,386.55
GSA Region 1 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 10 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 2 4 304 0 0 0 0.00% $7,106.00 $1,776.50
GSA Region 3 5 172.8 3 2 5 100.00% $13,997.25 $2,799.45
GSA Region 4 9 367.33 1 3 4 44.44% $30,471.96 $3,385.77
GSA Region 5 2 196.5 1 1 2 100.00% $6,885.47 $3,442.74
GSA Region 6 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 7 2 210.5 1 1 2 100.00% $6,847.00 $3,423.50
GSA Region 8 3 239.67 0 3 3 100.00% $8,528.23 $2,842.74
GSA Region 9 8 244.12 2 6 8 100.00% $25,033.64 $3,129.20
U.S. Postal Service Wide 2,821 137.16 2,469 280 2,749 97.45% $4,727,210.81 $1,675.72
USPS Capital Metro Area 339 135.6 300 33 333 98.23% $566,926.79 $1,672.35
USPS Eastern Area 440 134.18 399 38 437 99.32% $728,468.40 $1,655.61
USPS Great Lakes Area 326 138.71 283 29 312 95.71% $540,018.86 $1,656.50
USPS Headquarters Area 60 137.38 53 7 60 100.00% $100,736.60 $1,678.94
USPS Northeast Area 265 149.97 219 34 253 95.47% $446,681.65 $1,685.59
USPS Office of Inspector General 9 158.22 5 2 7 77.78% $14,455.49 $1,606.17
USPS Pacific Area 347 142.74 298 38 336 96.83% $589,271.67 $1,698.19
USPS Southern Area 680 135.36 600 64 664 97.65% $1,136,834.80 $1,671.82
USPS Western Area 355 128.77 312 35 347 97.75% $603,816.55 $1,700.89

NRF = No Report Filed