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  3. Table B-5 FY 2013 ADR Pre-Complaint Resolutions (Informal Phase)

Table B-5 FY 2013 ADR Pre-Complaint Resolutions (Informal Phase)

Table B-5
FY 2013 ADR Pre-Complaint Resolutions (Informal Phase)
Agency or Department Number ADR Closures Number ADR Settlements % ADR Settlements Number ADR Withdrawals / No Complaints Filed % ADR Withdrawals No Complaints Filed Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Agency 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 7 1 14.29% 3 42.86% 4 57.14%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 8 0 0.00% 3 37.50% 3 37.50%
Central Intelligence Agency 8 0 0.00% 1 12.50% 1 12.50%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 3 0 0.00% 2 66.67% 2 66.67%
Consumer Financial Protection Bureau 3 1 33.33% 0 0.00% 1 33.33%
Consumer Product Safety Commission 3 3 100.00% 0 0.00% 3 100.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Council of the Inspectors General on Integrity and Efficiency 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 9 4 44.44% 0 0.00% 4 44.44%
Defense Army and Air Force Exchange Service 75 19 25.33% 46 61.33% 65 86.67%
Defense Commissary Agency 83 28 33.73% 55 66.27% 83 100.00%
Defense Contract Audit Agency 13 3 23.08% 2 15.38% 5 38.46%
Defense Contract Management Agency 18 5 27.78% 6 33.33% 11 61.11%
Defense Health Agency 1 1 100.00% 0 0.00% 1 100.00%
Defense Human Resources Activity 5 0 0.00% 0 0.00% 0 0.00%
Defense Information Systems Agency 5 0 0.00% 3 60.00% 3 60.00%
Defense Intelligence Agency 35 3 8.57% 18 51.43% 21 60.00%
Defense Logistics Agency 212 69 32.55% 81 38.21% 150 70.75%
Defense Media Activity 1 1 100.00% 0 0.00% 1 100.00%
Defense Security Service 2 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 4 0 0.00% 0 0.00% 0 0.00%
Defense Finance and Accounting Service 78 27 34.62% 21 26.92% 48 61.54%
Defense JTF National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 5 5 100.00% 0 0.00% 5 100.00%
Defense National Guard Bureau 15 12 80.00% 2 13.33% 14 93.33%
Defense National Security Agency 11 4 36.36% 2 18.18% 6 54.55%
Defense Office of Inspector General 2 0 0.00% 1 50.00% 1 50.00%
Defense Office of the Secretary/Washington Headquarters Services 12 4 33.33% 3 25.00% 7 58.33%
Defense Uniformed Services University of the Health Sciences 1 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 303 55 18.15% 88 29.04% 143 47.19%
Department of Commerce 39 6 15.38% 9 23.08% 15 38.46%
Department of Defense Education Activity 37 4 10.81% 16 43.24% 20 54.05%
Department of Education 15 1 6.67% 2 13.33% 3 20.00%
Department of Energy 28 8 28.57% 4 14.29% 12 42.86%
Department of Health and Human Services 208 32 15.38% 51 24.52% 83 39.90%
Department of Homeland Security 1,021 141 13.81% 378 37.02% 519 50.83%
Department of Housing and Urban Development 49 0 0.00% 15 30.61% 15 30.61%
Department of Justice 244 56 22.95% 62 25.41% 118 48.36%
Department of Labor 144 16 11.11% 23 15.97% 39 27.08%
Department of State 68 10 14.71% 18 26.47% 28 41.18%
Department of the Air Force 364 117 32.14% 57 15.66% 174 47.80%
Department of the Army 474 163 34.39% 130 27.43% 293 61.81%
Department of the Interior 149 36 24.16% 38 25.50% 74 49.66%
Department of the Navy 607 154 25.37% 205 33.77% 359 59.14%
Department of the Treasury 421 106 25.18% 127 30.17% 233 55.34%
Department of Transportation 244 46 18.85% 65 26.64% 111 45.49%
Department of Veterans Affairs 2,440 324 13.28% 900 36.89% 1,224 50.16%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 42 10 23.81% 10 23.81% 20 47.62%
Equal Employment Opportunity Commission 9 1 11.11% 2 22.22% 3 33.33%
Export-Import Bank of the United States 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 1 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 32 5 15.63% 5 15.63% 10 31.25%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 2 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 0 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System - Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 2 2 100.00% 0 0.00% 2 100.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 77 15 19.48% 15 19.48% 30 38.96%
Government Printing Office 12 1 8.33% 11 91.67% 12 100.00%
Harry S. Truman Scholarship 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 1 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 3 3 100.00% 0 0.00% 3 100.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 12 6 50.00% 1 8.33% 7 58.33%
National Archives and Records Administration 9 5 55.56% 2 22.22% 7 77.78%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 1 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 0 0 0.00% 0 0.00% 0 0.00%
National Mediation Board NRF NRF NRF NRF NRF NRF NRF
National Reconnaissance Office 2 0 0.00% 1 50.00% 1 50.00%
National Science Foundation 0 0 0.00% 0 0.00% 0 0.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 9 6 66.67% 0 0.00% 6 66.67%
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 4 2 50.00% 2 50.00% 4 100.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 8 0 0.00% 8 100.00% 8 100.00%
Postal Regulatory Commission 2 1 50.00% 1 50.00% 2 100.00%
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 0 0.00% 1 100.00% 1 100.00%
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 7 2 28.57% 2 28.57% 4 57.14%
Selective Service System NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 2 0 0.00% 1 50.00% 1 50.00%
Smithsonian Institution 17 3 17.65% 8 47.06% 11 64.71%
Social Security Administration 219 63 28.77% 63 28.77% 126 57.53%
Tennessee Valley Authority 13 4 30.77% 1 7.69% 5 38.46%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 9,021 2,741 30.38% 3,914 43.39% 6,655 73.77%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF
Cabinet Subtotal 16,454 4,197 25.51% 6,342 38.54% 10,539 64.05%
Medium Subtotal 447 122 27.29% 110 24.61% 232 51.90%
Small Subtotal 76 13 17.11% 32 42.11% 45 59.21%
Micro Subtotal 5 3 60.00% 1 20.00% 4 80.00%
Government-wide 16,982 4,335 25.53% 6,485 38.19% 10,820 63.71%
NRF = No Report Filed