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  3. Table B-20 ADR Complaint Resolutions (Formal Phase)

Table B-20 ADR Complaint Resolutions (Formal Phase)

Agency Name Number ADR Closures Number ADR Settlements  % ADR Settlements  Number ADR Withdrawals % ADR Withdrawals Total Number  ADR  Resolutions % ADR Resolutions (Resolution Rate)
Table B-20
FY 2012
ADR Complaint Resolutions (Formal Phase)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 0 0 0.00% 0 0.00% 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Central Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Financial Protection Bureau 1 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 0 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 0 0 0.00% 0 0.00% 0 0.00%
Defense Army and Air Force Exchange 14 11 78.57% 3 21.43% 14 100.00%
Defense Commissary Agency 19 9 47.37% 2 10.53% 11 57.89%
Defense Contract Audit Agency 9 8 88.89% 0 0.00% 8 88.89%
Defense Contract Management Agency 7 5 71.43% 0 0.00% 5 71.43%
Defense Finance and Accounting Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Human Resources Activity 4 1 25.00% 3 75.00% 4 100.00%
Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Joint Task Force National Capital Region Medical 6 0 0.00% 0 0.00% 0 0.00%
Defense Logistics Agency 29 16 55.17% 0 0.00% 16 55.17%
Defense Media Activity 2 2 100.00% 0 0.00% 2 100.00%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau 5 5 100.00% 0 0.00% 5 100.00%
Defense National Security Agency 2 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 2 1 50.00% 0 0.00% 1 50.00%
Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense TRICARE Management Activity 5 1 20.00% 0 0.00% 1 20.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 76 28 36.84% 0 0.00% 28 36.84%
Department of Commerce 13 4 30.77% 0 0.00% 4 30.77%
Department of Defense Education Activity 5 1 20.00% 0 0.00% 1 20.00%
Department of Education 2 0 0.00% 0 0.00% 0 0.00%
Department of Energy 9 6 66.67% 0 0.00% 6 66.67%
Department of Health and Human Services 40 15 37.50% 0 0.00% 15 37.50%
Department of Homeland Security 58 18 31.03% 3 5.17% 21 36.21%
Department of Housing and Urban Development 5 3 60.00% 0 0.00% 3 60.00%
Department of Justice 56 36 64.29% 1 1.79% 37 66.07%
Department of Labor 49 49 100.00% 0 0.00% 49 100.00%
Department of State 15 8 53.33% 0 0.00% 8 53.33%
Department of the Air Force 86 61 70.93% 0 0.00% 61 70.93%
Department of the Army 169 113 66.86% 6 3.55% 119 70.41%
Department of the Interior 28 10 35.71% 0 0.00% 10 35.71%
Department of the Navy 20 4 20.00% 0 0.00% 4 20.00%
Department of the Treasury 41 16 39.02% 1 2.44% 17 41.46%
Department of Transportation 7 1 14.29% 0 0.00% 1 14.29%
Department of Veterans Affairs 95 50 52.63% 3 3.16% 53 55.79%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 1 0 0.00% 0 0.00% 0 0.00%
Equal Employment Opportunity Commission 2 2 100.00% 0 0.00% 2 100.00%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 8 5 62.50% 0 0.00% 5 62.50%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 3 1 33.33% 0 0.00% 1 33.33%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 2 2 100.00% 0 0.00% 2 100.00%
Federal Labor Relations Authority 0 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety & Health Review Comm 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 2 0 0.00% 0 0.00% 0 0.00%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 3 0 0.00% 0 0.00% 0 0.00%
National Archives and Records Administration 0 0 0.00% 0 0.00% 0 0.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 1 0 0.00% 1 100.00% 1 100.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 1 1 100.00% 0 0.00% 1 100.00%
National Science Foundation 2 2 100.00% 0 0.00% 2 100.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 1 1 100.00% 0 0.00% 1 100.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Comm 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 0 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 0 0 0.00% 0 0.00% 0 0.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 0 0 0.00% 0 0.00% 0 0.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 1 0 0.00% 0 0.00% 0 0.00%
Smithsonian Institution 7 0 0.00% 0 0.00% 0 0.00%
Social Security Administration 36 2 5.56% 0 0.00% 2 5.56%
Tennessee Valley Authority 0 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 319 196 61.44% 6 1.88% 202 63.32%
Utah Reclamation Mitigation & Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF








Cabinet Level Subtotal 1,197 678 56.64% 28 2.34% 706 58.98%
Midsize Agencies Subtotal 59 7 11.86% 0 0.00% 7 11.86%
Small Agencies Subtotal 12 9 75.00% 1 8.33% 10 83.33%
Micro Agencies Subtotal 0 0 0.00% 0 0.00% 0 0.00%
Government-wide 1,268 694 54.73% 29 2.29% 723 57.02%

NRF = No Report Filed