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  3. Table B-11a Types of Complaints Closures - Sub-Component Data

Table B-11a Types of Complaints Closures - Sub-Component Data

Agency or Department Total Complaint  Closures Number Closures by Settlement %  Settlements Number Closures by Withdrawal %  Withdrawals Number  Dismissal Closures %  Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Table B-11a
FY 2012 Types of Complaints Closures - Sub-Component Data
Defense Logistics Agency Wide 136 49 36.03% 12 8.82% 14 10.29% 61 44.85%
Defense Logistics Agency Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DLA Aviation 20 6 30.00% 3 15.00% 2 10.00% 9 45.00%
DLA Disposition Services 9 1 11.11% 0 0.00% 0 0.00% 8 88.89%
DLA Distribution 56 19 33.93% 6 10.71% 9 16.07% 22 39.29%
DLA Headquarters Operations Division 22 12 54.55% 2 9.09% 2 9.09% 6 27.27%
DLA Land and Maritime 16 7 43.75% 1 6.25% 1 6.25% 7 43.75%
DLA Logistics Information Service 4 0 0.00% 0 0.00% 0 0.00% 4 100.00%
DLA Troop Support 9 4 44.44% 0 0.00% 0 0.00% 5 55.56%










Defense National Guard Bureau Wide 33 6 18.18% 1 3.03% 23 69.70% 3 9.09%
Defense National Guard Bureau Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Alabama National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Alaska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arizona National Guard 3 1 33.33% 0 0.00% 2 66.67% 0 0.00%
Arkansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
California National Guard 7 1 14.29% 0 0.00% 6 85.71% 0 0.00%
Colorado National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Connecticut National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DC National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Delaware National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Florida National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Georgia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Guam National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Hawaii National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Idaho National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Illinois National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Indiana National Guard 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Iowa National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Kansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Kentucky National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Louisiana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maine National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maryland National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Massachusetts National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Michigan National Guard 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Minnesota National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Mississippi National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Missouri National Guard 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Montana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nebraska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nevada National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
New Hampshire National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Jersey National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Mexico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New York National Guard 3 3 100.00% 0 0.00% 0 0.00% 0 0.00%
North Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Dakota National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Ohio National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oklahoma National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oregon National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Pennsylvania National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Puerto Rico National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Rhode Island National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Tennessee National Guard 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
Texas National Guard 5 0 0.00% 0 0.00% 5 100.00% 0 0.00%
Utah National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Vermont National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virgin Islands National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Washington State National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
West Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wisconsin National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wyoming National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%










Department of Agriculture Wide 453 170 37.53% 29 6.40% 48 10.60% 206 45.47%
Department of Agriculture Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
USDA Agricultural Marketing Service 21 12 57.14% 2 9.52% 2 9.52% 5 23.81%
USDA Agricultural Research Service 27 7 25.93% 3 11.11% 3 11.11% 14 51.85%
USDA Agriculture Headquarters 23 12 52.17% 2 8.70% 0 0.00% 9 39.13%
USDA Animal and Plant Health Inspection Service 43 15 34.88% 1 2.33% 7 16.28% 20 46.51%
USDA Economic Research Service 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
USDA Farm Service Agency 28 14 50.00% 0 0.00% 0 0.00% 14 50.00%
USDA Food and Nutrition Service 8 0 0.00% 2 25.00% 0 0.00% 6 75.00%
USDA Food Safety And Inspection Service 77 31 40.26% 5 6.49% 7 9.09% 34 44.16%
USDA Foreign Agricultural Service 4 0 0.00% 0 0.00% 2 50.00% 2 50.00%
USDA Forest Service 128 48 37.50% 7 5.47% 18 14.06% 55 42.97%
USDA Grain Inspection, Packers & Stockyards Admin 7 2 28.57% 0 0.00% 0 0.00% 5 71.43%
USDA National Agricultural Statistics Service 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
USDA National Appeals Division 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
USDA National Institute of Food and Agriculture 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
USDA Natural Resources Conservation Service 22 8 36.36% 0 0.00% 3 13.64% 11 50.00%
USDA Office Of The Chief Financial Officer 14 5 35.71% 2 14.29% 0 0.00% 7 50.00%
USDA - Office Of Inspector General 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
USDA Risk Management Agency 6 2 33.33% 1 16.67% 0 0.00% 3 50.00%
USDA Rural Development 38 11 28.95% 3 7.89% 5 13.16% 19 50.00%




















Department of Commerce Wide 432 74 17.13% 12 2.78% 57 13.19% 289 66.90%
Department of Commerce Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOC All Other Commerce Bureaus 26 7 26.92% 2 7.69% 5 19.23% 12 46.15%
DOC Bureau of the Census 52 10 19.23% 4 7.69% 10 19.23% 28 53.85%
DOC Decennial Census 249 27 10.84% 3 1.20% 14 5.62% 205 82.33%
DOC International Trade Administration 6 2 33.33% 0 0.00% 2 33.33% 2 33.33%
DOC National Institute of Standards & Technology 14 3 21.43% 1 7.14% 4 28.57% 6 42.86%
DOC National Oceanic & Atmospheric Administration 53 18 33.96% 1 1.89% 7 13.21% 27 50.94%
DOC U. S. Patent and Trademark Office 32 7 21.88% 1 3.13% 15 46.88% 9 28.13%
Department of Energy Wide 63 27 42.86% 9 14.29% 6 9.52% 21 33.33%
Department of Energy Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Bonneville Power Administration 13 5 38.46% 3 23.08% 2 15.38% 3 23.08%
DOE Chicago Operations Office 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE EM Consolidated Business Center 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
DOE Golden Field Office 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
DOE Headquarters 18 7 38.89% 4 22.22% 2 11.11% 5 27.78%
DOE Idaho Operations Office 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE National Energy Technology Lab 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
DOE NNSA Service Center 9 5 55.56% 0 0.00% 0 0.00% 4 44.44%
DOE Oak Ridge Operations 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE OSTI 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Richland Operations Office 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Savannah River Operations 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
DOE Southeastern Power Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Southwestern Power Administration 3 0 0.00% 2 66.67% 0 0.00% 1 33.33%
DOE Strategic Petroleum Reserve 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Western Area Power Administration 15 9 60.00% 0 0.00% 0 0.00% 6 40.00%




















Department of Health and Human Services Wide 409 156 38.14% 28 6.85% 95 23.23% 130 31.78%
Department of Health & Human Services Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
HHS Administration for Children and Families 5 1 20.00% 0 0.00% 1 20.00% 3 60.00%
HHS Agency for Healthcare Research and Quality 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
HHS Centers for Disease Control and Prevention 69 23 33.33% 5 7.25% 20 28.99% 21 30.43%
HHS Centers for Medicare & Medicaid Services 38 14 36.84% 3 7.89% 7 18.42% 14 36.84%
HHS Food and Drug Administration 60 34 56.67% 6 10.00% 14 23.33% 6 10.00%
HHS Health Resources and Services Administration 13 4 30.77% 2 15.38% 0 0.00% 7 53.85%
HHS Indian Health Service 105 26 24.76% 5 4.76% 38 36.19% 36 34.29%
HHS National Institutes of Health 82 40 48.78% 3 3.66% 12 14.63% 27 32.93%
HHS Office of the Secretary of Health & Human Srvcs 30 10 33.33% 3 10.00% 2 6.67% 15 50.00%
HHS Program Support Center 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
HHS Substance Abuse & Mental Health Srvcs Admin 6 4 66.67% 1 16.67% 0 0.00% 1 16.67%
Department of Homeland Security Wide 1,097 244 22.24% 118 10.76% 180 16.41% 555 50.59%
Department of Homeland Security Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DHS Federal Emergency Management Agency 96 21 21.88% 14 14.58% 7 7.29% 54 56.25%
DHS Federal Law Enforcement Training Center 16 9 56.25% 1 6.25% 2 12.50% 4 25.00%
DHS Headquarters 24 5 20.83% 6 25.00% 2 8.33% 11 45.83%
DHS Transportation Security Administration 373 80 21.45% 27 7.24% 95 25.47% 171 45.84%
DHS U.S. Citizenship and Immigration Services 78 14 17.95% 9 11.54% 13 16.67% 42 53.85%
DHS U.S. Coast Guard 51 12 23.53% 6 11.76% 9 17.65% 24 47.06%
DHS U.S. Customs and Border Protection 294 58 19.73% 45 15.31% 33 11.22% 158 53.74%
DHS U.S. Immigration and Customs Enforcement 133 38 28.57% 9 6.77% 9 6.77% 77 57.89%
DHS U.S. Secret Service 32 7 21.88% 1 3.13% 10 31.25% 14 43.75%










Department of Justice Wide 857 148 17.27% 93 10.85% 110 12.84% 506 59.04%
Department of Justice Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOJ Alcohol, Tobacco, Firearms and Explosives 52 12 23.08% 4 7.69% 6 11.54% 30 57.69%
DOJ Bureau of Prisons 412 68 16.50% 58 14.08% 58 14.08% 228 55.34%
DOJ Drug Enforcement Administration 32 3 9.38% 1 3.13% 5 15.63% 23 71.88%
DOJ Executive Office for Immigration Review 11 1 9.09% 0 0.00% 1 9.09% 9 81.82%
DOJ Executive Office for U.S. Attorneys 42 8 19.05% 4 9.52% 7 16.67% 23 54.76%
DOJ Federal Bureau of Investigation 203 20 9.85% 18 8.87% 23 11.33% 142 69.95%
DOJ Office of Justice Programs 9 3 33.33% 3 33.33% 2 22.22% 1 11.11%
DOJ Offices, Boards, and Divisions 34 15 44.12% 3 8.82% 1 2.94% 15 44.12%
DOJ U.S. Marshals Service 62 18 29.03% 2 3.23% 7 11.29% 35 56.45%










Department of Labor Wide 134 49 36.57% 10 7.46% 19 14.18% 56 41.79%
Department of Labor Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOL (DM and others) 51 17 33.33% 5 9.80% 8 15.69% 21 41.18%
DOL Bureau of Labor Statistics 4 0 0.00% 0 0.00% 1 25.00% 3 75.00%
DOL Employment and Training Administration 18 4 22.22% 1 5.56% 2 11.11% 11 61.11%
DOL Mine Safety and Health Administration 15 9 60.00% 1 6.67% 0 0.00% 5 33.33%
DOL Occupational Safety& Health Administration 18 9 50.00% 1 5.56% 4 22.22% 4 22.22%
DOL Office of Workers Compensation Programs 15 4 26.67% 1 6.67% 2 13.33% 8 53.33%
DOL Wage and Hour Division 13 6 46.15% 1 7.69% 2 15.38% 4 30.77%










Department of the Army Wide 1,116 476 42.65% 100 8.96% 237 21.24% 303 27.15%
Department of the Army Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Eighth U.S. Army (KOREA) 5 2 40.00% 1 20.00% 1 20.00% 1 20.00%
Headquarters, Department of Army 66 21 31.82% 9 13.64% 16 24.24% 20 30.30%
U.S. Army Corps of Engineers 135 51 37.78% 6 4.44% 47 34.81% 31 22.96%
U.S. Army Europe 4 1 25.00% 2 50.00% 1 25.00% 0 0.00%
U.S. Army Forces Command 85 37 43.53% 10 11.76% 21 24.71% 17 20.00%
U.S. Army Installation Management Command 279 135 48.39% 27 9.68% 43 15.41% 74 26.52%
U.S. Army Intelligence and Security Command 12 3 25.00% 1 8.33% 2 16.67% 6 50.00%
U.S. Army Material Command 259 109 42.08% 21 8.11% 61 23.55% 68 26.25%
U.S. Army Medical Command 175 78 44.57% 15 8.57% 33 18.86% 49 28.00%
U.S. Army Network Enterprise Technology Command 10 7 70.00% 0 0.00% 1 10.00% 2 20.00%
U.S. Army Pacific (USARPAC) 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
U.S. Army Space and Missile Defense Command 5 0 0.00% 0 0.00% 0 0.00% 5 100.00%
U.S. Army Special Operations Command (USASOC) 7 4 57.14% 1 14.29% 1 14.29% 1 14.29%
U.S. Army Test and Evaluation Command 12 7 58.33% 0 0.00% 2 16.67% 3 25.00%
U.S. Army Training and Doctrine Command 61 21 34.43% 7 11.48% 7 11.48% 26 42.62%




















Department of the Interior Wide 307 107 34.85% 23 7.49% 31 10.10% 146 47.56%
Department of the Interior Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Bureau of Ocean Energy Management 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Bureau of Safety and Environmental Enforcement 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOI Bureau Of Indian Affairs 49 15 30.61% 4 8.16% 3 6.12% 27 55.10%
DOI Bureau Of Land Management 36 10 27.78% 3 8.33% 6 16.67% 17 47.22%
DOI Bureau Of Reclamation 49 17 34.69% 5 10.20% 4 8.16% 23 46.94%
DOI Fish And Wildlife Service 27 6 22.22% 1 3.70% 7 25.93% 13 48.15%
DOI Geological Survey 18 11 61.11% 1 5.56% 1 5.56% 5 27.78%
DOI National Park Service 74 27 36.49% 5 6.76% 7 9.46% 35 47.30%
DOI Office Of Surface Mining,Reclamation & Enforcement 5 2 40.00% 2 40.00% 0 0.00% 1 20.00%
DOI-Office Of The Secretary 49 19 38.78% 2 4.08% 3 6.12% 25 51.02%




















Department of the Navy Wide 904 423 46.79% 141 15.60% 147 16.26% 193 21.35%
Department of the Navy Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Chief Of Naval Operations 12 2 16.67% 2 16.67% 2 16.67% 6 50.00%
Commander Naval Installations Command 171 42 24.56% 75 43.86% 21 12.28% 33 19.30%
Commander Naval Reserve 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commander Pacific Fleet 39 15 38.46% 3 7.69% 8 20.51% 13 33.33%
DON Assistant for Administration 20 11 55.00% 1 5.00% 1 5.00% 7 35.00%
DON Bureau of Medicine & Surgery 58 18 31.03% 7 12.07% 17 29.31% 16 27.59%
DON SPAWAR 6 1 16.67% 2 33.33% 1 16.67% 2 33.33%
DON Strategic Systems Project Office 3 1 33.33% 1 33.33% 0 0.00% 1 33.33%
Fleet Cyber Command 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Fleet Forces Command 36 16 44.44% 2 5.56% 8 22.22% 10 27.78%
Marine Corps HQ 321 243 75.70% 18 5.61% 29 9.03% 31 9.66%
Military Sealift Command 23 7 30.43% 7 30.43% 6 26.09% 3 13.04%
Naval Air Systems Command 57 13 22.81% 5 8.77% 25 43.86% 14 24.56%
Naval Education & Training Command 15 5 33.33% 2 13.33% 5 33.33% 3 20.00%
Naval Sea Systems Command 36 12 33.33% 3 8.33% 7 19.44% 14 38.89%
Naval Special Warfare Command 3 2 66.67% 0 0.00% 1 33.33% 0 0.00%
Naval Supply Systems Command 41 15 36.59% 3 7.32% 6 14.63% 17 41.46%
Naval Systems Management Activity 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Navy Facilities & Engineering Command 56 17 30.36% 10 17.86% 9 16.07% 20 35.71%
Navy Military Personnel Command 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Office Of Naval Intelligence 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Office Of Naval Research 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%










Department of the Treasury Wide 407 96 23.59% 34 8.35% 51 12.53% 226 55.53%
Department of the Treasury Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Treas - Alcohol and Tobacco Tax & Trade Bureau 3 2 66.67% 0 0.00% 0 0.00% 1 33.33%
Treas - Bureau of Engraving and Printing 16 4 25.00% 3 18.75% 2 12.50% 7 43.75%
Treas - Bureau of the Public Debt 2 0 0.00% 1 50.00% 0 0.00% 1 50.00%
Treas - Departmental Offices 16 4 25.00% 0 0.00% 3 18.75% 9 56.25%
Treas - Financial Crimes Enforcement Network 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Treas - Financial Management Service 7 2 28.57% 1 14.29% 0 0.00% 4 57.14%
Treas - Inspector General For Tax Administration 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Treas - Internal Revenue Service 283 52 18.37% 23 8.13% 38 13.43% 170 60.07%
Treas - Office of the Comptroller of the Currency 9 4 44.44% 0 0.00% 2 22.22% 3 33.33%
Treas - Special Inspector General for the Trouble Assets Relief Program 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Treas - U. S. Mint 57 23 40.35% 4 7.02% 5 8.77% 25 43.86%
Treas -Internal Revenue Service Office of the Chief Counsel 9 3 33.33% 2 22.22% 1 11.11% 3 33.33%
Treas- Office of the Inspector General 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%










Department of Transportation Wide 335 93 27.76% 13 3.88% 87 25.97% 142 42.39%
Department of Transportation Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOT Federal Aviation Administration 268 70 26.12% 11 4.10% 75 27.99% 112 41.79%
DOT Federal Highway Administration 10 4 40.00% 0 0.00% 0 0.00% 6 60.00%
DOT Federal Motor Carrier Safety Administration 7 0 0.00% 0 0.00% 0 0.00% 7 100.00%
DOT Federal Railroad Administrataion 6 1 16.67% 0 0.00% 3 50.00% 2 33.33%
DOT Federal Transit Administration 3 1 33.33% 0 0.00% 2 66.67% 0 0.00%
DOT Maritime Administration 11 5 45.45% 1 9.09% 1 9.09% 4 36.36%
DOT National Highway Traffic Safety Admin 5 2 40.00% 0 0.00% 2 40.00% 1 20.00%
DOT Office of Inspector General 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
DOT Office of the Secretary 8 6 75.00% 0 0.00% 0 0.00% 2 25.00%
DOT Pipeline& Hazardous Materials Safety Admin 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
DOT Research & Innovative Technology Admin 13 4 30.77% 1 7.69% 3 23.08% 5 38.46%
DOT St. Lawrence Development Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%










Department of Veterans Affairs Wide 2,123 520 24.49% 224 10.55% 406 19.12% 973 45.83%
Department of Veterans Affairs Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
VA-HQ and Others 106 26 24.53% 14 13.21% 42 39.62% 24 22.64%
VA-NCA 20 5 25.00% 1 5.00% 3 15.00% 11 55.00%
VA-Veterans Benefits Administration 149 45 30.20% 17 11.41% 29 19.46% 58 38.93%
VA-Veterans Health Administration 1,848 444 24.03% 192 10.39% 332 17.97% 880 47.62%










Federal Housing Finance Agency Wide 6 5 83.33% 0 0.00% 1 16.67% 0 0.00%
Federal Housing Finance Agency Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Housing Finance Agency Hqtrs 6 5 83.33% 0 0.00% 1 16.67% 0 0.00%
Federal Housing Finance Agency OIG 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%










General Services Administration Wide 85 18 21.18% 12 14.12% 11 12.94% 44 51.76%
General Services Administration Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
GSA Central Office 15 2 13.33% 4 26.67% 1 6.67% 8 53.33%
GSA National Capital Region 20 5 25.00% 2 10.00% 2 10.00% 11 55.00%
GSA Region 1 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
GSA Region 10 2 1 50.00% 0 0.00% 1 50.00% 0 0.00%
GSA Region 2 7 1 14.29% 1 14.29% 0 0.00% 5 71.43%
GSA Region 3 9 2 22.22% 1 11.11% 0 0.00% 6 66.67%
GSA Region 4 7 1 14.29% 2 28.57% 0 0.00% 4 57.14%
GSA Region 5 6 3 50.00% 1 16.67% 0 0.00% 2 33.33%
GSA Region 6 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
GSA Region 7 4 3 75.00% 0 0.00% 1 25.00% 0 0.00%
GSA Region 8 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
GSA Region 9 13 0 0.00% 1 7.69% 5 38.46% 7 53.85%










U.S. Postal Service Wide 4,579 815 17.80% 240 5.24% 1,588 34.68% 1,936 42.28%
U.S. Postal Service Headquarters 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
USPS Capital Metro Area Operations 617 105 17.02% 24 3.89% 205 33.23% 283 45.87%
USPS Eastern Area 677 105 15.51% 49 7.24% 208 30.72% 315 46.53%
USPS Great Lakes Area 550 95 17.27% 32 5.82% 193 35.09% 230 41.82%
USPS Headquarters 86 15 17.44% 8 9.30% 28 32.56% 35 40.70%
USPS Northeast Area 397 91 22.92% 25 6.30% 132 33.25% 149 37.53%
USPS Office of Inspector General 14 1 7.14% 0 0.00% 7 50.00% 6 42.86%
USPS Pacific Area 493 109 22.11% 28 5.68% 162 32.86% 194 39.35%
USPS Southern Area 1,126 171 15.19% 51 4.53% 392 34.81% 512 45.47%
USPS Western Area 619 123 19.87% 23 3.72% 261 42.16% 212 34.25%