Table B-4 Pre-Complaint ADR Offers, Rejections, and Acceptances
| Agency or Department | Number Completed/ Ended Counselings | Number Completed/ Ended Counselings Offered ADR | % Completed/ Ended Counselings Offered ADR (Offer Rate) | Number Offers Rejected by Individual | Total Completed/ Ended Counselings Accepted/Participated in ADR Program | % Completed/ Ended Counselings Accepted into ADR Program (Participation Rate) |
|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Agency for International Development | 34 | 29 | 85.29% | 24 | 5 | 14.71% |
| American Battle Monuments Commission | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural and Transportation Barriers Compliance Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | 5 | 4 | 80.00% | 4 | 0 | 0.00% |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 53 | 53 | 100.00% | 51 | 2 | 3.77% |
| Central Intelligence Agency | 42 | 38 | 90.48% | 28 | 10 | 23.81% |
| Chemical Safety and Hazard Investigation Board | 2 | 2 | 100.00% | 2 | 0 | 0.00% |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Commodity Futures Trading Commission | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Consumer Financial Protection Bureau | 15 | 13 | 86.67% | 6 | 7 | 46.67% |
| Consumer Product Safety Commission | 3 | 3 | 100.00% | 2 | 1 | 33.33% |
| Corporation for National and Community Service | 7 | 0 | 0.00% | 0 | 0 | 0.00% |
| Court Services and Offender Supervision Agency for the District of Columbia | 24 | 9 | 37.50% | 5 | 4 | 16.67% |
| Defense Army and Air Force Exchange | 336 | 336 | 100.00% | 254 | 76 | 22.62% |
| Defense Commissary Agency | 227 | 184 | 81.06% | 62 | 122 | 53.74% |
| Defense Contract Audit Agency | 45 | 7 | 15.56% | 2 | 5 | 11.11% |
| Defense Contract Management Agency | 85 | 38 | 44.71% | 2 | 36 | 42.35% |
| Defense Finance and Accounting Service | 92 | 71 | 77.17% | 16 | 55 | 59.78% |
| Defense Human Resources Activity | 8 | 7 | 87.50% | 1 | 6 | 75.00% |
| Defense Information Systems Agency | 30 | 30 | 100.00% | 29 | 1 | 3.33% |
| Defense Intelligence Agency | 89 | 78 | 87.64% | 55 | 23 | 25.84% |
| Defense Joint Task Force National Capital Region Medical | 84 | 84 | 100.00% | 67 | 17 | 20.24% |
| Defense Logistics Agency | 312 | 297 | 95.19% | 106 | 191 | 61.22% |
| Defense Media Activity | 3 | 2 | 66.67% | 2 | 0 | 0.00% |
| Defense Missile Defense Agency | 11 | 4 | 36.36% | 3 | 1 | 9.09% |
| Defense National Geospatial-Intelligence Agency | 31 | 29 | 93.55% | 25 | 4 | 12.90% |
| Defense National Guard Bureau | 113 | 83 | 73.45% | 36 | 47 | 41.59% |
| Defense National Security Agency | 69 | 69 | 100.00% | 58 | 11 | 15.94% |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Defense Office of the Inspector General | 9 | 9 | 100.00% | 7 | 2 | 22.22% |
| Defense Office of the Secretary - Wash. Hqtrs. Services | 45 | 9 | 20.00% | 0 | 9 | 20.00% |
| Defense Security Service | 18 | 7 | 38.89% | 5 | 2 | 11.11% |
| Defense Technical Information Center | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Defense Threat Reduction Agency | 19 | 19 | 100.00% | 12 | 7 | 36.84% |
| Defense TRICARE Management Activity | 18 | 15 | 83.33% | 14 | 1 | 5.56% |
| Defense Uniformed Services University | 5 | 0 | 0.00% | 0 | 0 | 0.00% |
| Department of Agriculture | 975 | 749 | 76.82% | 494 | 255 | 26.15% |
| Department of Commerce | 325 | 92 | 28.31% | 55 | 37 | 11.38% |
| Department of Defense Education Activity | 136 | 52 | 38.24% | 23 | 29 | 21.32% |
| Department of Education | 48 | 43 | 89.58% | 33 | 10 | 20.83% |
| Department of Energy | 124 | 79 | 63.71% | 50 | 29 | 23.39% |
| Department of Health and Human Services | 674 | 645 | 95.70% | 443 | 202 | 29.97% |
| Department of Homeland Security | 2,031 | 1,631 | 80.31% | 695 | 936 | 46.09% |
| Department of Housing and Urban Development | 106 | 106 | 100.00% | 85 | 21 | 19.81% |
| Department of Justice | 1,372 | 1,164 | 84.84% | 922 | 242 | 17.64% |
| Department of Labor | 206 | 206 | 100.00% | 102 | 104 | 50.49% |
| Department of State | 271 | 184 | 67.90% | 119 | 65 | 23.99% |
| Department of the Air Force | 1,002 | 743 | 74.15% | 304 | 439 | 43.81% |
| Department of the Army | 2,301 | 995 | 43.24% | 442 | 553 | 24.03% |
| Department of the Interior | 592 | 464 | 78.38% | 309 | 155 | 26.18% |
| Department of the Navy | 1,531 | 1,527 | 99.74% | 753 | 774 | 50.56% |
| Department of the Treasury | 746 | 727 | 97.45% | 298 | 429 | 57.51% |
| Department of Transportation | 541 | 366 | 67.65% | 124 | 242 | 44.73% |
| Department of Veterans Affairs | 4,484 | 4,416 | 98.48% | 1,836 | 2,580 | 57.54% |
| Election Assistance Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Environmental Protection Agency | 98 | 83 | 84.69% | 55 | 28 | 28.57% |
| Equal Employment Opportunity Commission | 41 | 38 | 92.68% | 21 | 17 | 41.46% |
| Export-Import Bank of the US | 2 | 2 | 100.00% | 2 | 0 | 0.00% |
| Farm Credit Administration | 1 | 1 | 100.00% | 1 | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Communications Commission | 15 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 82 | 71 | 86.59% | 32 | 39 | 47.56% |
| Federal Election Commission | 4 | 4 | 100.00% | 4 | 0 | 0.00% |
| Federal Energy Regulatory Commission | 13 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Agency | 17 | 16 | 94.12% | 3 | 13 | 76.47% |
| Federal Labor Relations Authority | 3 | 3 | 100.00% | 2 | 1 | 33.33% |
| Federal Maritime Commission | 3 | 3 | 100.00% | 3 | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Mine Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 54 | 54 | 100.00% | 53 | 1 | 1.85% |
| Federal Retirement Thrift Investment Board | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Trade Commission | 10 | 10 | 100.00% | 10 | 0 | 0.00% |
| General Services Administration | 158 | 146 | 92.41% | 80 | 66 | 41.77% |
| Government Printing Office | 70 | 70 | 100.00% | 70 | 0 | 0.00% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| International Boundary and Water Commission | 2 | 2 | 100.00% | 2 | 0 | 0.00% |
| International Joint Commission: US & Canada | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 2 | 2 | 100.00% | 1 | 1 | 50.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 2 | 2 | 100.00% | 2 | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Merit Systems Protection Board | 3 | 3 | 100.00% | 0 | 3 | 100.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 77 | 33 | 42.86% | 12 | 21 | 27.27% |
| National Archives and Records Administration | 33 | 24 | 72.73% | 14 | 10 | 30.30% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Credit Union Administration | 7 | 7 | 100.00% | 7 | 0 | 0.00% |
| National Endowment for the Arts | 8 | 1 | 12.50% | 0 | 1 | 12.50% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Foundation on the Arts & the Humanities | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 3 | 3 | 100.00% | 3 | 0 | 0.00% |
| National Indian Gaming Commission | 1 | 1 | 100.00% | 0 | 1 | 100.00% |
| National Labor Relations Board | 19 | 18 | 94.74% | 16 | 2 | 10.53% |
| National Mediation Board | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| National Reconnaissance Office | 7 | 4 | 57.14% | 2 | 2 | 28.57% |
| National Science Foundation | 15 | 13 | 86.67% | 6 | 7 | 46.67% |
| National Transportation Safety Board | 3 | 2 | 66.67% | 2 | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Nuclear Regulatory Commission | 35 | 35 | 100.00% | 26 | 9 | 25.71% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Office of Government Ethics | 10 | 10 | 100.00% | 0 | 10 | 100.00% |
| Office of Personnel Management | 88 | 80 | 90.91% | 71 | 9 | 10.23% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| Office of the Director of National Intelligence | 5 | 4 | 80.00% | 4 | 0 | 0.00% |
| Overseas Private Investment Corporation | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Peace Corps | 6 | 6 | 100.00% | 5 | 1 | 16.67% |
| Pension Benefit Guaranty Corporation | 20 | 20 | 100.00% | 19 | 1 | 5.00% |
| Postal Regulatory Commission | 1 | 0 | 0.00% | 0 | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 6 | 4 | 66.67% | 2 | 2 | 33.33% |
| Securities and Exchange Commission | 30 | 16 | 53.33% | 12 | 4 | 13.33% |
| Selective Service System | 2 | 0 | 0.00% | 0 | 0 | 0.00% |
| Small Business Administration | 75 | 8 | 10.67% | 0 | 8 | 10.67% |
| Smithsonian Institution | 38 | 38 | 100.00% | 5 | 33 | 86.84% |
| Social Security Administration | 917 | 786 | 85.71% | 380 | 406 | 44.27% |
| Tennessee Valley Authority | 86 | 78 | 90.70% | 58 | 20 | 23.26% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0 | 0.00% |
| U.S. Postal Service | 13,143 | 12,155 | 92.48% | 2,975 | 9,180 | 69.85% |
| Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 32,258 | 27,723 | 85.94% | 10,819 | 16,898 | 52.38% |
| Midsize Agencies Subtotal | 1,634 | 1,336 | 81.76% | 699 | 637 | 38.98% |
| Small Agencies Subtotal | 615 | 505 | 82.11% | 407 | 98 | 15.93% |
| Micro Agencies Subtotal | 15 | 13 | 86.67% | 3 | 10 | 66.67% |
| Government-wide | 34,521 | 29,577 | 85.68% | 11,928 | 17,643 | 51.11% |
NRF = No Report Filed