Table B-5 ADR Pre-Complaint Resolutions (Informal Phase)
Agency or Department | Number ADR Closures | Number ADR Settlements | % ADR Settlements | Number ADR Withdrawals/No Complaints Filed | % ADR Withdrawals No Complaints Filed | Number ADR Resolutions | % ADR Resolutions (Resolution Rate) |
---|---|---|---|---|---|---|---|
Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
African Development Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Agency for International Development | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% |
American Battle Monuments Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Architectural and Transportation Barriers Compliance Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Armed Forces Retirement Home | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Broadcasting Board of Governors | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
Central Intelligence Agency | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Chemical Safety and Hazard Investigation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Commission on Civil Rights | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Commodity Futures Trading Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Consumer Product Safety Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
Corporation for National and Community Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Court Services and Offender Supervision Agency for the District of Columbia | 3 | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% |
Defense Army and Air Force Exchange | 105 | 34 | 32.38% | 52 | 49.52% | 86 | 81.90% |
Defense Commissary Agency | 77 | 7 | 9.09% | 28 | 36.36% | 35 | 45.45% |
Defense Contract Audit Agency | 4 | 1 | 25.00% | 1 | 25.00% | 2 | 50.00% |
Defense Contract Management Agency | 19 | 1 | 5.26% | 9 | 47.37% | 10 | 52.63% |
Defense Finance and Accounting Service | 80 | 40 | 50.00% | 16 | 20.00% | 56 | 70.00% |
Defense Human Resources Activity | 8 | 4 | 50.00% | 1 | 12.50% | 5 | 62.50% |
Defense Information Systems Agency | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense Intelligence Agency | 26 | 2 | 7.69% | 15 | 57.69% | 17 | 65.38% |
Defense Logistics Agency | 120 | 44 | 36.67% | 48 | 40.00% | 92 | 76.67% |
Defense Media Activity | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense Missile Defense Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense National Geospatial-Intelligence Agency | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense National Guard Bureau | 18 | 6 | 33.33% | 5 | 27.78% | 11 | 61.11% |
Defense National Security Agency | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense Office of the Inspector General | 3 | 3 | 100.00% | 0 | 0.00% | 3 | 100.00% |
Defense Office of the Secretary - Wash. Hqtrs. Services | 23 | 0 | 0.00% | 4 | 17.39% | 4 | 17.39% |
Defense Security Service | 5 | 5 | 100.00% | 0 | 0.00% | 5 | 100.00% |
Defense Technical Information Center | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
Defense Threat Reduction Agency | 6 | 2 | 33.33% | 2 | 33.33% | 4 | 66.67% |
Defense TRICARE Management Activity | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Defense Uniformed Services University | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Department of Agriculture | 263 | 61 | 23.19% | 84 | 31.94% | 145 | 55.13% |
Department of Commerce | 46 | 5 | 10.87% | 12 | 26.09% | 17 | 36.96% |
Department of Defense Education Activity | 16 | 5 | 31.25% | 6 | 37.50% | 11 | 68.75% |
Department of Education | 28 | 1 | 3.57% | 7 | 25.00% | 8 | 28.57% |
Department of Energy | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Department of Health and Human Services | 209 | 17 | 8.13% | 65 | 31.10% | 82 | 39.23% |
Department of Homeland Security | 922 | 110 | 11.93% | 325 | 35.25% | 435 | 47.18% |
Department of Housing and Urban Development | 29 | 3 | 10.34% | 8 | 27.59% | 11 | 37.93% |
Department of Justice | 158 | 47 | 29.75% | 36 | 22.78% | 83 | 52.53% |
Department of Labor | 122 | 16 | 13.11% | 21 | 17.21% | 37 | 30.33% |
Department of State | 85 | 17 | 20.00% | 31 | 36.47% | 48 | 56.47% |
Department of the Air Force | 515 | 162 | 31.46% | 79 | 15.34% | 241 | 46.80% |
Department of the Army | 545 | 196 | 35.96% | 158 | 28.99% | 354 | 64.95% |
Department of the Interior | 122 | 38 | 31.15% | 32 | 26.23% | 70 | 57.38% |
Department of the Navy | 822 | 209 | 25.43% | 322 | 39.17% | 531 | 64.60% |
Department of the Treasury | 363 | 110 | 30.30% | 87 | 23.97% | 197 | 54.27% |
Department of Transportation | 210 | 48 | 22.86% | 54 | 25.71% | 102 | 48.57% |
Department of Veterans Affairs | 2,395 | 383 | 15.99% | 737 | 30.77% | 1,120 | 46.76% |
Election Assistance Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Environmental Protection Agency | 15 | 3 | 20.00% | 0 | 0.00% | 3 | 20.00% |
Equal Employment Opportunity Commission | 24 | 9 | 37.50% | 5 | 20.83% | 14 | 58.33% |
Export-Import Bank of the US | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Farm Credit Administration | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Communications Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Deposit Insurance Corporation | 35 | 8 | 22.86% | 10 | 28.57% | 18 | 51.43% |
Federal Election Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Energy Regulatory Commission | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Federal Housing Finance Agency | 4 | 1 | 25.00% | 0 | 0.00% | 1 | 25.00% |
Federal Labor Relations Authority | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
Federal Maritime Commission | 2 | 1 | 50.00% | 1 | 50.00% | 2 | 100.00% |
Federal Mediation and Conciliation Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Mine Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Reserve System--Board of Governors | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Federal Trade Commission | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
General Services Administration | 66 | 8 | 12.12% | 23 | 34.85% | 31 | 46.97% |
Government Printing Office | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Holocaust Memorial Museum U.S. | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Institute of Museum and Library Services | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
International Boundary and Water Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
International Joint Commission: US & Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
International Trade Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Merit Systems Protection Board | 2 | 0 | 0.00% | 1 | 50.00% | 1 | 50.00% |
Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
National Aeronautics and Space Administration | 18 | 11 | 61.11% | 2 | 11.11% | 13 | 72.22% |
National Archives and Records Administration | 5 | 4 | 80.00% | 1 | 20.00% | 5 | 100.00% |
National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Credit Union Administration | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Foundation on the Arts & the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
National Gallery of Art | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Indian Gaming Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
National Labor Relations Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Mediation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Reconnaissance Office | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
National Science Foundation | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
National Transportation Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Navajo and Hopi Indian Relocation Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
Nuclear Regulatory Commission | 16 | 10 | 62.50% | 2 | 12.50% | 12 | 75.00% |
Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Occupational Safety & Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Office of Government Ethics | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Office of Personnel Management | 2 | 1 | 50.00% | 1 | 50.00% | 2 | 100.00% |
Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Office of the Director of National Intelligence | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Peace Corps | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Pension Benefit Guaranty Corporation | 2 | 0 | 0.00% | 2 | 100.00% | 2 | 100.00% |
Postal Regulatory Commission | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Railroad Retirement Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Securities and Exchange Commission | 5 | 1 | 20.00% | 2 | 40.00% | 3 | 60.00% |
Selective Service System | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Small Business Administration | 5 | 0 | 0.00% | 2 | 40.00% | 2 | 40.00% |
Smithsonian Institution | 10 | 0 | 0.00% | 9 | 90.00% | 9 | 90.00% |
Social Security Administration | 370 | 64 | 17.30% | 39 | 10.54% | 103 | 27.84% |
Tennessee Valley Authority | 17 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
U.S. Postal Service | 9,848 | 3,465 | 35.18% | 4,041 | 41.03% | 7,506 | 76.22% |
U.S. Tax Court | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
Utah Reclamation Mitigation and Conservation Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
Cabinet Level Subtotal | 17,197 | 5,043 | 29.32% | 6,286 | 36.55% | 11,329 | 65.88% |
Midsize Agencies Subtotal | 538 | 95 | 17.66% | 86 | 15.99% | 181 | 33.64% |
Small Agencies Subtotal | 85 | 31 | 36.47% | 19 | 22.35% | 50 | 58.82% |
Micro Agencies Subtotal | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% |
Government-wide | 17,822 | 5,171 | 29.01% | 6,391 | 35.86% | 11,562 | 64.87% |
NRF = No Report Filed