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  3. Table B-5  ADR Pre-Complaint Resolutions (Informal Phase)

Table B-5  ADR Pre-Complaint Resolutions (Informal Phase)

Agency or Department Number ADR Closures Number  ADR Settlements  % ADR Settlements  Number ADR  Withdrawals/No Complaints Filed  % ADR Withdrawals No Complaints Filed Number  ADR  Resolutions  % ADR Resolutions (Resolution Rate)
Table B-5
FY 2011 ADR Pre-Complaint Resolutions (Informal Phase)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 4 0 0.00% 1 25.00% 1 25.00%
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 1 0 0.00% 1 100.00% 1 100.00%
Central Intelligence Agency 4 0 0.00% 0 0.00% 0 0.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 1 1 100.00% 0 0.00% 1 100.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 3 1 33.33% 1 33.33% 2 66.67%
Defense Army and Air Force Exchange 105 34 32.38% 52 49.52% 86 81.90%
Defense Commissary Agency 77 7 9.09% 28 36.36% 35 45.45%
Defense Contract Audit Agency 4 1 25.00% 1 25.00% 2 50.00%
Defense Contract Management Agency 19 1 5.26% 9 47.37% 10 52.63%
Defense Finance and Accounting Service 80 40 50.00% 16 20.00% 56 70.00%
Defense Human Resources Activity 8 4 50.00% 1 12.50% 5 62.50%
Defense Information Systems Agency 1 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 26 2 7.69% 15 57.69% 17 65.38%
Defense Logistics Agency 120 44 36.67% 48 40.00% 92 76.67%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 1 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau 18 6 33.33% 5 27.78% 11 61.11%
Defense National Security Agency 2 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 3 3 100.00% 0 0.00% 3 100.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 23 0 0.00% 4 17.39% 4 17.39%
Defense Security Service 5 5 100.00% 0 0.00% 5 100.00%
Defense Technical Information Center 1 1 100.00% 0 0.00% 1 100.00%
Defense Threat Reduction Agency 6 2 33.33% 2 33.33% 4 66.67%
Defense TRICARE Management Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 263 61 23.19% 84 31.94% 145 55.13%
Department of Commerce 46 5 10.87% 12 26.09% 17 36.96%
Department of Defense Education Activity 16 5 31.25% 6 37.50% 11 68.75%
Department of Education 28 1 3.57% 7 25.00% 8 28.57%
Department of Energy NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 209 17 8.13% 65 31.10% 82 39.23%
Department of Homeland Security 922 110 11.93% 325 35.25% 435 47.18%
Department of Housing and Urban Development 29 3 10.34% 8 27.59% 11 37.93%
Department of Justice 158 47 29.75% 36 22.78% 83 52.53%
Department of Labor 122 16 13.11% 21 17.21% 37 30.33%
Department of State 85 17 20.00% 31 36.47% 48 56.47%
Department of the Air Force 515 162 31.46% 79 15.34% 241 46.80%
Department of the Army 545 196 35.96% 158 28.99% 354 64.95%
Department of the Interior 122 38 31.15% 32 26.23% 70 57.38%
Department of the Navy 822 209 25.43% 322 39.17% 531 64.60%
Department of the Treasury 363 110 30.30% 87 23.97% 197 54.27%
Department of Transportation 210 48 22.86% 54 25.71% 102 48.57%
Department of Veterans Affairs 2,395 383 15.99% 737 30.77% 1,120 46.76%
Election Assistance Commission 0 0 0.00% 0 0.00% 0 0.00%
Environmental Protection Agency 15 3 20.00% 0 0.00% 3 20.00%
Equal Employment Opportunity Commission 24 9 37.50% 5 20.83% 14 58.33%
Export-Import Bank of the US 1 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 35 8 22.86% 10 28.57% 18 51.43%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 2 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 4 1 25.00% 0 0.00% 1 25.00%
Federal Labor Relations Authority 1 1 100.00% 0 0.00% 1 100.00%
Federal Maritime Commission 2 1 50.00% 1 50.00% 2 100.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 1 0 0.00% 1 100.00% 1 100.00%
General Services Administration 66 8 12.12% 23 34.85% 31 46.97%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 2 0 0.00% 1 50.00% 1 50.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 18 11 61.11% 2 11.11% 13 72.22%
National Archives and Records Administration 5 4 80.00% 1 20.00% 5 100.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 1 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 1 1 100.00% 0 0.00% 1 100.00%
National Labor Relations Board 0 0 0.00% 0 0.00% 0 0.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 2 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 1 1 100.00% 0 0.00% 1 100.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 1 1 100.00% 0 0.00% 1 100.00%
Nuclear Regulatory Commission 16 10 62.50% 2 12.50% 12 75.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 2 1 50.00% 1 50.00% 2 100.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 1 0 0.00% 1 100.00% 1 100.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 2 0 0.00% 2 100.00% 2 100.00%
Postal Regulatory Commission 1 1 100.00% 0 0.00% 1 100.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 5 1 20.00% 2 40.00% 3 60.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 5 0 0.00% 2 40.00% 2 40.00%
Smithsonian Institution 10 0 0.00% 9 90.00% 9 90.00%
Social Security Administration 370 64 17.30% 39 10.54% 103 27.84%
Tennessee Valley Authority 17 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 9,848 3,465 35.18% 4,041 41.03% 7,506 76.22%
U.S. Tax Court 1 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
               
Cabinet Level Subtotal 17,197 5,043 29.32% 6,286 36.55% 11,329 65.88%
Midsize Agencies Subtotal 538 95 17.66% 86 15.99% 181 33.64%
Small Agencies Subtotal 85 31 36.47% 19 22.35% 50 58.82%
Micro Agencies Subtotal 2 2 100.00% 0 0.00% 2 100.00%
Government-wide 17,822 5,171 29.01% 6,391 35.86% 11,562 64.87%

NRF = No Report Filed