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  3. Table B-9c Timeliness and Cost of All Completed Complaint Investigations Sub-Component Data

Table B-9c Timeliness and Cost of All Completed Complaint Investigations Sub-Component Data

Table B-9c
FY 2010 Timeliness and Cost of All Completed Complaint Investigations - Sub-Component Data
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number  Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed  Total Cost All Completed Investigations   Average Cost All Completed Investigations 
DLA Aviation 6 190.17 3 2 5 83.33% $51,159.30 $8,526.55
DLA Disposition Services 4 272.75 0 0 0 0.00% $34,106.20 $8,526.55
DLA Distribution 29 288.17 3 3 6 20.69% $247,269.95 $8,526.55
DLA Headquarters Operations Division 7 290.71 1 3 4 57.14% $59,685.85 $8,526.55
DLA Land and Maritime 6 189.83 2 1 3 50.00% $51,159.30 $8,526.55
DLA Logistics Information Service 3 383 0 0 0 0.00% $25,579.65 $8,526.55
DLA Troop Support 2 168 1 1 2 100.00% $17,053.10 $8,526.55
Defense Logistics Agency Wide 57 267.51 10 10 20 35.09% $486,013.35 $8,526.55
                 
                 
Alabama National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Alaska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arizona National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arkansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
California National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Colorado National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Connecticut National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DC National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Delaware National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Florida National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Georgia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Hawaii National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Idaho National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Illinois National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Indiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Iowa National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kentucky National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Louisiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maine National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maryland National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Massachusetts National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Michigan National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Minnesota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Mississippi National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Missouri National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Montana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nebraska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nevada National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Hamphire National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Jersey National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Mexico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New York National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Ohio National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oklahoma National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oregon National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Pennsylvania National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Puerto Rico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Rhode Island National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Tennessee National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Texas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Utah National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Vermont National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virgin Islands National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Washington State National Guard 0 0 0 0 0 0.00% $0.00 $0.00
West Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wisconsin National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wyoming National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Defense National Guard Bureau Wide 0 0 0 0 0 0.00% $0.00 $0.00
                 
                 
Agricultural Marketing Service 17 248.59 2 2 4 23.53% $67,406.00 $3,965.06
Agricultural Research Service 13 257.62 1 1 2 15.38% $41,741.00 $3,210.85
Agriculture Headquarters 0 0 0 0 0 0.00% $0.00 $0.00
Animal and Plant Health Inspection Service 38 245.92 5 0 5 13.16% $136,381.00 $3,588.97
Economic Research Service 2 251 0 0 0 0.00% $10,158.00 $5,079.00
Farm Service Agency 8 275.75 0 0 0 0.00% $33,414.47 $4,176.81
Food and Nutrition Service 3 429.67 0 0 0 0.00% $7,500.00 $2,500.00
Food Safety And Inspection Service 61 279.41 13 0 13 21.31% $205,341.74 $3,366.26
Foreign Agricultural Service 2 1,525.50 0 0 0 0.00% $6,754.00 $3,377.00
Forest Service 63 316.19 4 1 5 7.94% $253,668.00 $4,026.48
Grain Inspection, Packers & Stockyards Admin. 7 565 0 6 6 85.71% $34,038.00 $4,862.57
National Agricultural Statistics Service 0 0 0 0 0 0.00% $0.00 $0.00
National Appeals Division 0 0 0 0 0 0.00% $0.00 $0.00
National Institute of Food and Agriculture 0 0 0 0 0 0.00% $0.00 $0.00
Natural Resources Conservation Service 21 279.76 1 0 1 4.76% $64,638.00 $3,078.00
Office Of The Chief Financial Officer 9 329.56 0 2 2 22.22% $37,345.00 $4,149.44
Risk Management Agency 1 1,239.00 0 0 0 0.00% $4,150.00 $4,150.00
Rural Development 41 433.78 1 0 1 2.44% $105,596.00 $2,575.51
USDA - Office Of Inspector General 4 276.25 0 0 0 0.00% $13,748.00 $3,437.00
Department of Agriculture Wide 290 323.64 27 12 39 13.45% $1,021,879.21 $3,523.72
                 
                 
All Other Commerce Bureaus 10 205.3 3 7 10 100.00% $54,309.00 $5,430.90
Bureau of the Census 52 179.27 37 14 51 98.08% $266,439.00 $5,123.83
Decennial Census 167 234.11 47 24 71 42.51% $656,364.50 $3,930.33
International Trade Administration 3 193 2 1 3 100.00% $14,727.00 $4,909.00
National Institute of Standards & Technology 12 186.33 6 6 12 100.00% $60,816.00 $5,068.00
National Oceanic & Atmospheric Administration 47 191.45 29 18 47 100.00% $261,690.33 $5,567.88
U. S. Patent and Trademark Office 25 218.12 14 11 25 100.00% $77,014.00 $3,080.56
Department of Commerce Wide 316 214.36 138 81 219 69.30% $1,391,359.83 $4,403.04
                 
                 
Bonneville Power Administration 8 223 2 5 7 87.50% $17,912.00 $2,239.00
Chicago Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
EM Consolidated Business Center 2 315 1 0 1 50.00% $8,200.00 $4,100.00
Golden Field Office 2 80 2 0 2 100.00% $6,544.00 $3,272.00
Headquarters 12 83.33 12 0 12 100.00% $27,937.50 $2,328.13
Idaho Operations Office 1 167 1 0 1 100.00% $3,854.00 $3,854.00
National Energy Technology Lab 2 273.5 1 0 1 50.00% $9,000.00 $4,500.00
NNSA Service Center 6 50.17 5 1 6 100.00% $22,623.00 $3,770.50
Oak Ridge Operations 0 0 0 0 0 0.00% $0.00 $0.00
OSTI 0 0 0 0 0 0.00% $0.00 $0.00
Richland Operations Office 0 0 0 0 0 0.00% $0.00 $0.00
Savannah River Operations 0 0 0 0 0 0.00% $0.00 $0.00
Southeastern Power Administration 0 0 0 0 0 0.00% $0.00 $0.00
Southwestern Power Administration 0 0 0 0 0 0.00% $0.00 $0.00
Strategic Petroleum Reserve 0 0 0 0 0 0.00% $0.00 $0.00
Western Area Power Administration 3 200.33 2 1 3 100.00% $8,112.00 $2,704.00
Department of Energy Wide 36 144.17 26 7 33 91.67% $104,182.50 $2,893.96
                 
                 
Administration for Children and Families 4 215.25 1 2 3 75.00% $16,135.00 $4,033.75
Agency for Healthcare Research and Quality 0 0 0 0 0 0.00% $0.00 $0.00
Centers for Disease Control and Prevention 29 199.31 13 4 17 58.62% $68,393.00 $2,358.38
Centers for Medicare & Medicaid Services 33 135.33 33 0 33 100.00% $119,705.10 $3,627.43
Food and Drug Administration 20 203.85 11 9 20 100.00% $140,105.00 $7,005.25
Health Resources and Services Administration 6 118.33 5 1 6 100.00% $23,058.84 $3,843.14
Indian Health Service 56 118.55 52 2 54 96.43% $148,649.00 $2,654.45
National Institutes of Health 26 183.96 13 5 18 69.23% $165,487.00 $6,364.88
Office of the Secretary of Health & Human Services 34 218.91 26 4 30 88.24% $76,015.00 $2,235.74
Program Support Center 5 259.4 3 1 4 80.00% $18,920.00 $3,784.00
Substance Abuse & Mental Health Services Admin. 1 168 1 0 1 100.00% $4,319.00 $4,319.00
Department of Health & Human Services Wide 214 169.27 158 28 186 86.92% $780,786.94 $3,648.54
                 
                 
DHS Headquarters 32 219.88 10 5 15 46.88% $107,396.00 $3,356.13
Federal Emergency Management Agency 186 320.02 5 17 22 11.83% $512,229.94 $2,753.92
Federal Law Enforcement Training Center 0 0 0 0 0 0.00% $0.00 $0.00
Transportation Security Administration 201 238.64 72 19 91 45.27% $609,297.00 $3,031.33
U.S. Citizenship and Immigration Services 86 120.4 78 8 86 100.00% $405,068.45 $4,710.10
U.S. Coast Guard 40 183.75 28 11 39 97.50% $117,589.00 $2,939.73
U.S. Customs and Border Protection 247 139.13 216 26 242 97.98% $1,414,590.00 $5,727.09
U.S. Immigration and Customs Enforcement 136 212.39 46 23 69 50.74% $487,176.00 $3,582.18
U.S. Secret Service 11 420.82 0 2 2 18.18% $110,964.00 $10,087.64
Department of Homeland Security Wide 939 213.11 455 111 566 60.28% $3,764,310.39 $4,008.85
                 
                 
Alcohol, Tobacco, Firearms and Explosives 30 305.07 2 3 5 16.67% $128,542.87 $4,284.76
Bureau of Prisons 305 163.74 212 32 244 80.00% $1,185,509.00 $3,886.91
Drug Enforcement Administration 11 300.36 1 2 3 27.27% $95,412.80 $8,673.89
Executive Office for Immigration Review 4 263.75 0 0 0 0.00% $4,073.23 $1,018.31
Executive Office for U.S. Attorneys 25 366.56 5 9 14 56.00% $50,869.00 $2,034.76
Federal Bureau of Investigation 195 240.03 39 104 143 73.33% $959,176.27 $4,918.85
Office of Justice Programs 1 286 0 1 1 100.00% $7,076.13 $7,076.13
Offices, Boards, and Divisions 17 266.35 3 2 5 29.41% $68,876.72 $4,051.57
U.S. Marshals Service 44 309.18 4 7 11 25.00% $127,166.54 $2,890.15
Department of Justice Wide 632 218.1 266 160 426 67.41% $2,626,702.56 $4,156.17
                 
                 
Bureau of Labor Statistics 8 101.13 8 0 8 100.00% $0.00 $0.00
Dept. of Labor (DM and others) 27 178.11 21 6 27 100.00% $0.00 $0.00
Employment and Training Administration 9 175.78 6 3 9 100.00% $0.00 $0.00
Mine Safety and Health Administration 7 170.57 6 1 7 100.00% $0.00 $0.00
Occupational Safety and Health Administration 8 186 7 1 8 100.00% $0.00 $0.00
Office of Workers Compensation Programs 9 198.33 6 2 8 88.89% $0.00 $0.00
Wage and Hour Division 5 214.2 2 3 5 100.00% $0.00 $0.00
Department of Labor Wide 73 174.49 56 16 72 98.63% $214,563.07 $2,939.22
                 
                 
Eighth U.S. Army (KOREA) 1 114 1 0 1 100.00% $8,691.82 $8,691.82
Headquarters, Department of Army 30 237.3 8 1 9 30.00% $196,489.60 $6,549.65
U.S. Army Corps of Engineers 74 211.76 28 5 33 44.59% $505,466.51 $6,830.63
U.S. Army Europe 5 157 4 1 5 100.00% $37,985.39 $7,597.08
U.S. Army Forces Command 5 177 2 0 2 40.00% $32,882.10 $6,576.42
U.S. Army Installation Management Command 122 196.72 57 11 68 55.74% $852,385.75 $6,986.77
U.S. Army Intelligence and Security Command 5 188.8 2 1 3 60.00% $33,928.06 $6,785.61
U.S. Army Material Command 119 205.87 47 13 60 50.42% $758,797.18 $6,376.45
U.S. Army Medical Command 105 205.08 41 13 54 51.43% $742,751.71 $7,073.83
U.S. Army Network Enterprise Tech. Command 8 216.25 3 2 5 62.50% $55,322.00 $6,915.25
U.S. Army Pacific (USARPAC) 3 162.33 2 0 2 66.67% $17,332.77 $5,777.59
U.S. Army Reserve Command 17 173.65 12 2 14 82.35% $116,060.73 $6,827.10
U.S. Army Space and Missile Defense Command 2 203.5 0 1 1 50.00% $11,121.64 $5,560.82
U.S. Army Special Ops Command (USASOC) 2 259 1 0 1 50.00% $20,995.35 $10,497.68
U.S. Army Test and Evaluation Command 14 183.86 7 3 10 71.43% $97,064.53 $6,933.18
U.S. Army Training and Doctrine Command 34 187.21 19 1 20 58.82% $247,216.56 $7,271.08
Department of the Army Wide 546 202.53 234 54 288 52.75% $3,734,491.70 $6,839.73
                 
                 
Bureau Of Indian Affairs 65 405.6 9 0 9 13.85% $254,957.00 $3,922.42
Bureau Of Land Management 35 171.11 28 5 33 94.29% $80,552.40 $2,301.50
Bureau Of Reclamation 25 195.6 14 9 23 92.00% $62,592.04 $2,503.68
Bureau Of Surface Mining 2 153 2 0 2 100.00% $11,694.94 $5,847.47
DOI-Office Of The Secretary 22 170.59 17 4 21 95.45% $68,654.00 $3,120.64
Fish And Wildlife Service 17 222.12 9 2 11 64.71% $61,592.00 $3,623.06
Geological Survey 13 199 4 9 13 100.00% $89,345.36 $6,872.72
Minerals Management Service 7 197.57 2 0 2 28.57% $30,950.40 $4,421.49
National Park Service 67 220.21 23 24 47 70.15% $172,646.36 $2,576.81
Department of the Interior Wide 253 252.18 108 53 161 63.64% $832,984.50 $3,292.43
                 
                 
Bureau of Medicine & Surgery 35 236.66 16 2 18 51.43% $319,550.00 $9,130.00
Chief Of Naval Operations 6 167.33 4 1 5 83.33% $54,780.00 $9,130.00
Commander Naval Installations Command 62 239.34 16 7 23 37.10% $566,060.00 $9,130.00
Commander Naval Reserve 0 0 0 0 0 0.00% $0.00 $0.00
Commander Pacific Fleet 25 212.4 10 8 18 72.00% $228,250.00 $9,130.00
DON Assistant for Administration 4 219.5 1 2 3 75.00% $36,520.00 $9,130.00
Fleet Forces Command 26 196.19 9 5 14 53.85% $237,380.00 $9,130.00
Marine Corps HQ 51 219.14 11 9 20 39.22% $465,630.00 $9,130.00
Military Sealift Command 10 168.8 7 2 9 90.00% $91,300.00 $9,130.00
Naval Air Systems Command 42 266.76 9 8 17 40.48% $383,460.00 $9,130.00
Naval Education & Training Command 6 302.17 0 1 1 16.67% $54,780.00 $9,130.00
Naval Sea Systems Command 47 223.51 20 2 22 46.81% $429,110.00 $9,130.00
Naval Special Warfare Command 2 387 0 0 0 0.00% $18,260.00 $9,130.00
Naval Supply Systems Command 17 199.24 9 4 13 76.47% $155,210.00 $9,130.00
Naval Systems Management Activity 0 0 0 0 0 0.00% $0.00 $0.00
Navy Facilities & Engineering Command 36 260.56 5 6 11 30.56% $328,680.00 $9,130.00
Navy Military Personnel Command 0 0 0 0 0 0.00% $0.00 $0.00
Office Of Naval Intelligence 0 0 0 0 0 0.00% $0.00 $0.00
Office Of Naval Research 2 172 1 1 2 100.00% $18,260.00 $9,130.00
SPAWAR 6 276.5 0 0 0 0.00% $54,780.00 $9,130.00
Strategic Systems Project Office 2 175.5 1 0 1 50.00% $18,260.00 $9,130.00
Department of the Navy Wide 379 231.39 119 58 177 46.70% $3,460,270.00 $9,130.00
                 
                 
Alcohol and Tobacco Tax and Trade Bureau 4 146.5 3 1 4 100.00% $0.00 $0.00
Bureau of Engraving and Printing 27 175.67 17 9 26 96.30% $0.00 $0.00
Bureau of the Public Debt 5 141 5 0 5 100.00% $0.00 $0.00
Departmental Offices 9 166.44 6 2 8 88.89% $0.00 $0.00
Financial Crimes Enforcement Network 1 183 0 1 1 100.00% $0.00 $0.00
Financial Management Service 9 255.33 1 5 6 66.67% $0.00 $0.00
Internal Revenue Service 244 181.24 143 61 204 83.61% $2,039,422.00 $8,358.29
Internal Revenue Service Off. of the Chief Counsel 10 187.3 5 3 8 80.00% $0.00 $0.00
Office of the Comptroller of the Currency 9 203 4 5 9 100.00% $106,868.38 $11,874.26
Office of Thrift Supervision 2 175.5 1 1 2 100.00% $0.00 $0.00
Treas- Office of the Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
Treasury Inspector General For Tax Administration 0 0 0 0 0 0.00% $0.00 $0.00
U. S. Mint 31 178.61 19 9 28 90.32% $0.00 $0.00
Department of the Treasury Wide 351 181.83 204 97 301 85.75% $2,146,290.38 $6,114.79
                 
                 
Federal Aviation Administration 215 141.42 185 12 197 91.63% $983,932.00 $4,576.43
Federal Highway Administration 11 137.91 8 1 9 81.82% $50,127.85 $4,557.08
Federal Motor Carrier Safety Administration 9 142.78 8 0 8 88.89% $37,186.14 $4,131.79
Federal Railroad Administrataion 4 105.5 4 0 4 100.00% $16,730.57 $4,182.64
Federal Transit Administration 2 139.5 2 0 2 100.00% $7,450.00 $3,725.00
Maritime Administration 2 78.5 2 0 2 100.00% $7,450.00 $3,725.00
National Highway Traffic Safety Administration 0 0 0 0 0 0.00% $0.00 $0.00
Office of Inspector General 6 114 6 0 6 100.00% $22,350.00 $3,725.00
Office of the Secretary 2 170 2 0 2 100.00% $9,280.57 $4,640.29
Pipeline & Hazardous Materials Safety Admin. 1 94 1 0 1 100.00% $3,725.00 $3,725.00
Research and Inovative Technology Administration 10 169.5 9 1 10 100.00% $46,402.85 $4,640.29
St. Lawrence Development Corporation 0 0 0 0 0 0.00% $0.00 $0.00
Department of Transportation Wide 262 140.76 227 14 241 91.98% $1,184,634.98 $4,521.51
                 
                 
NCA 15 152.4 10 0 10 66.67% $0.00 $0.00
VA-HQ and Others 74 175.26 47 14 61 82.43% $11,454,829.58 $154,794.99
Veterans Benefits Administration 83 177.39 49 10 59 71.08% $0.00 $0.00
Veterans Health Administration 1,505 187.68 847 315 1,162 77.21% $0.00 $0.00
Department of Veterans Affairs Wide 1,677 186.3 953 339 1,292 77.04% $11,454,829.58 $6,830.55
                 
Central Office 20 236 9 6 15 75.00% $48,519.00 $2,425.95
National Capital Region 13 289.15 2 8 10 76.92% $34,323.83 $2,640.29
Region 1 7 150.86 6 0 6 85.71% $24,838.00 $3,548.29
Region 10 2 137.5 2 0 2 100.00% $3,795.00 $1,897.50
Region 2 6 175.17 6 0 6 100.00% $19,208.00 $3,201.33
Region 3 6 198.17 4 1 5 83.33% $16,100.00 $2,683.33
Region 4 6 205.83 2 3 5 83.33% $23,000.00 $3,833.33
Region 5 7 137.14 6 1 7 100.00% $22,404.12 $3,200.59
Region 6 11 181.09 7 4 11 100.00% $38,776.50 $3,525.14
Region 7 8 168.63 7 1 8 100.00% $29,400.20 $3,675.03
Region 8 0 0 0 0 0 0.00% $0.00 $0.00
Region 9 9 169.89 7 1 8 88.89% $17,864.00 $1,984.89
General Services Administration Wide 95 201.21 58 25 83 87.37% $278,228.65 $2,928.72
                 
Capital Metro Area Operations 290 124.23 280 9 289 99.66% $442,240.97 $1,524.97
Eastern Area 399 116.78 388 9 397 99.50% $598,415.05 $1,499.79
Great Lakes Area 338 107.66 328 7 335 99.11% $503,352.77 $1,489.21
National Area 87 107.53 85 1 86 98.85% $126,438.22 $1,453.31
Northeast Area 316 125.07 299 15 314 99.37% $478,277.29 $1,513.54
Office of Inspector General 11 135.18 9 2 11 100.00% $17,074.00 $1,552.18
Pacific Area 473 120.37 451 14 465 98.31% $694,026.23 $1,467.29
Southeast Area 478 113.44 463 9 472 98.74% $720,353.09 $1,507.01
Southwest Area 509 120.98 490 15 505 99.21% $753,403.89 $1,480.16
Western Area 296 115.93 286 5 291 98.31% $437,088.35 $1,476.65
U.S. Postal Service Wide 3,197 117.74 3,079 86 3,165 99.00% $4,770,669.86 $1,492.23
                 

NRF = No Report Filed