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  3. Table B-5 ADR Pre-Complaint Resolutions

Table B-5 ADR Pre-Complaint Resolutions

Agency or Department Number ADR Closures Number  ADR Settlements  % ADR Settlements  Number ADR  Withdrawals/No Complaints Filed  % ADR Withdrawals No Complaints Filed Number  ADR  Resolutions  % ADR Resolutions (Resolution Rate)
Table B-5
FY 2010 ADR Pre-Complaint Resolutions (Informal Phase)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 1 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 11 2 18.18% 1 9.09% 3 27.27%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural & Transportation Barriers Compliance Bd. 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 0 0 0.00% 0 0.00% 0 0.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 3 0 0.00% 1 33.33% 1 33.33%
Central Intelligence Agency 7 0 0.00% 3 42.86% 3 42.86%
Chemical Safety and Hazard Investigation Board NRF NRF NRF NRF NRF NRF NRF
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 1 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 3 0 0.00% 1 33.33% 1 33.33%
Corporation for National and Community Service 1 0 0.00% 0 0.00% 0 0.00%
Court Services & Offender Supervision Agency for DC 6 2 33.33% 4 66.67% 6 100.00%
Defense Army and Air Force Exchange 60 15 25.00% 32 53.33% 47 78.33%
Defense Commissary Agency 66 7 10.61% 14 21.21% 21 31.82%
Defense Contract Audit Agency 2 0 0.00% 0 0.00% 0 0.00%
Defense Contract Management Agency 8 3 37.50% 2 25.00% 5 62.50%
Defense Finance and Accounting Service 56 25 44.64% 11 19.64% 36 64.29%
Defense Human Resources Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Information Systems Agency 1 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 16 6 37.50% 7 43.75% 13 81.25%
Defense Logistics Agency 88 29 32.95% 32 36.36% 61 69.32%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Missile Defense Agency 1 1 100.00% 0 0.00% 1 100.00%
Defense National Geospatial-Intelligence Agency 4 1 25.00% 1 25.00% 2 50.00%
Defense National Guard Bureau 9 6 66.67% 2 22.22% 8 88.89%
Defense National Security Agency 8 0 0.00% 7 87.50% 7 87.50%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 1 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Sec. - Wash. Hqtrs. Services 8 0 0.00% 5 62.50% 5 62.50%
Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 1 1 100.00% 0 0.00% 1 100.00%
Defense Threat Reduction Agency 10 0 0.00% 9 90.00% 9 90.00%
Defense TRICARE Management Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 220 54 24.55% 60 27.27% 114 51.82%
Department of Commerce 73 10 13.70% 17 23.29% 27 36.99%
Department of Defense Education Activity 18 4 22.22% 10 55.56% 14 77.78%
Department of Education 21 7 33.33% 2 9.52% 9 42.86%
Department of Energy 32 17 53.13% 1 3.13% 18 56.25%
Department of Health and Human Services 166 10 6.02% 53 31.93% 63 37.95%
Department of Homeland Security 738 85 11.52% 254 34.42% 339 45.93%
Department of Housing and Urban Development 56 11 19.64% 8 14.29% 19 33.93%
Department of Justice 124 35 28.23% 14 11.29% 49 39.52%
Department of Labor 86 16 18.60% 21 24.42% 37 43.02%
Department of State 49 8 16.33% 17 34.69% 25 51.02%
Department of the Air Force 457 161 35.23% 76 16.63% 237 51.86%
Department of the Army 613 223 36.38% 150 24.47% 373 60.85%
Department of the Interior 106 28 26.42% 33 31.13% 61 57.55%
Department of the Navy 718 148 20.61% 222 30.92% 370 51.53%
Department of the Treasury 368 97 26.36% 68 18.48% 165 44.84%
Department of Transportation 209 34 16.27% 62 29.67% 96 45.93%
Department of Veterans Affairs 2,234 471 21.08% 604 27.04% 1,075 48.12%
Election Assistance Commission 0 0 0.00% 0 0.00% 0 0.00%
Environmental Protection Agency 12 5 41.67% 0 0.00% 5 41.67%
Equal Employment Opportunity Commission 15 4 26.67% 0 0.00% 4 26.67%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 21 1 4.76% 4 19.05% 5 23.81%
Federal Election Commission 1 0 0.00% 1 100.00% 1 100.00%
Federal Energy Regulatory Commission 6 6 100.00% 0 0.00% 6 100.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 0 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 0 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 1 0 0.00% 1 100.00% 1 100.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 68 8 11.76% 23 33.82% 31 45.59%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 4 2 50.00% 0 0.00% 2 50.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall & Stuart L. Udall Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 21 7 33.33% 7 33.33% 14 66.67%
National Archives and Records Administration 9 7 77.78% 2 22.22% 9 100.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 2 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts and the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 5 2 40.00% 0 0.00% 2 40.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 2 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 1 0 0.00% 0 0.00% 0 0.00%
National Transportation Safety Board 1 0 0.00% 1 100.00% 1 100.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 7 3 42.86% 2 28.57% 5 71.43%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 1 1 100.00% 0 0.00% 1 100.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 1 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 6 0 0.00% 1 16.67% 1 16.67%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 1 1 100.00% 0 0.00% 1 100.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 3 1 33.33% 2 66.67% 3 100.00%
Smithsonian Institution 11 1 9.09% 7 63.64% 8 72.73%
Social Security Administration 437 72 16.48% 130 29.75% 202 46.22%
Tennessee Valley Authority 17 2 11.76% 1 5.88% 3 17.65%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 11,189 3,469 31.00% 5,047 45.11% 8,516 76.11%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation & Conservation Comm. NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
               
Cabinet Level Subtotal 17,816 4,982 27.96% 6,841 38.40% 11,823 66.36%
Midsize Agencies Subtotal 591 97 16.41% 174 29.44% 271 45.85%
Small Agencies Subtotal 93 29 31.18% 18 19.35% 47 50.54%
Micro Agencies Subtotal 2 1 50.00% 0 0.00% 1 50.00%
Government-wide 18,502 5,109 27.61% 7,033 38.01% 12,142 65.63%
NRF = No Report Filed