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Small Business Administration (SBA)

Permanent Workforce: 2,728 Temporary Workforce: 1,199 Total Workforce: 3,927

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 2,728 44.21% 55.79% 10.70% 56.34% 26.47% 5.57% 0.07% 0.84% 0.00% 0.84%
Major Occupations:
GENERAL BUSINESS & INDUSTRY 1,037 37.90% 62.10% 12.34% 55.45% 26.23% 4.73% 0.10% 0.96% 0.19% 0.77%
LOAN SPECIALIST 484 55.17% 44.83% 10.12% 62.19% 20.87% 5.58% 0.00% 0.62% 0.62% 0.41%
CONSTRUCTION ANALYST 436 90.83% 9.17% 5.50% 86.24% 5.96% 1.61% 0.00% 0.69% 0.00% 0.23%
GS-14 and GS-15* 553 58.59% 41.41% 7.41% 67.45% 19.71% 4.88% 0.00% 0.54% 0.00% 0.72%
Senior Pay Level* 54 61.11% 38.89% 12.96% 57.41% 20.37% 9.26% 0.00% 0.00% 0.00% 0.00%
SES 54 61.11% 38.89% 12.96% 57.41% 20.37% 9.26% 0.00% 0.00% 0.00% 0.00%
First-Level Officials/ Managers 8 0.00% 100.00% 12.50% 50.00% 37.50% 0.00% 0.00% 0.00% 0.00% 0.00%
Mid-Level Officials/ Managers 200 59.00% 41.00% 8.00% 69.00% 19.50% 3.50% 0.00% 0.00% 0.00% 0.00%
Senior-Level Officials/ Managers 203 65.02% 34.98% 11.33% 63.55% 19.21% 4.93% 0.00% 0.99% 0.00% 0.99%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, SBA employed 27 (0.69%) Individuals with Targeted Disabilities (IWTD). In order to have met the federal 2% participation rate goal, 79 IWTD were needed. This represents a decrease of 4 employees from FY 2008 and a decrease of 11 employees since FY 2005. The participation rate for FY 2008 was 0.64% and for FY 2005 was 0.88%. Over the 5-year period SBA had a net decrease of 0.19% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

SBA timely processed 79.3% of the 53 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Age; and (3) Race (Black/African American). Of the 28 complaints filed at SBA, 8 contained allegations of race (Black/African American) discrimination, 3 contained allegations of race (White) discrimination, 4 contained allegations of color discrimination and 10 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 26 completed investigations, 88.5% were timely. SBA's average time for completing an investigation was 150 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

SBA's average processing time for all complaint closures decreased from 475 days in FY 2008 to 190 days in FY 2009. The government-wide average was 344 days.

IV. Costs

SBA agreed to pay $3,400 for 7 pre-complaint settlements, of which 2 were monetary settlements averaging $1,700. SBA expended a total of $52,237 for 26 complaint investigations, for an average expenditure of $2,009.

SBA agreed to pay a total of $146,500 plus other benefits for 6 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $24,417.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 33 20 53
Settlements 0 0% 7 35% 7 13.2%
Withdrawals or No Complaints Filed 6 18.2% 6 30% 12 22.6%
Complaints Filed* 28 52.8%
Decision to File Complaint Pending at End of Fiscal Year 6 11.3%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 53 31
Total Number Offered ADR 30 6
ADR Offer Rate* 56.6% 19.4%
ADR Participation Rate* 37.7% 19.4%
Total ADR Settlements 7 6
Total ADR Settlements Amount $3,400.00 $146,500.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 53 42 79.3%
All Investigations 26 23 88.5% 302 150 -50.3%
All Complaint Closures 31 475 190 -60%
Merit Decisions (no AJ) 13 1 7.7% 646 129 -80%
Dismissal Decisions (no AJ) 0 46 0 -100%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 28
Total Closures 31
Settlements 6 19.4%
Withdrawals 0 0%
Total Final Agency Actions 25 80.7% 13 52% 12 48% 0 0%
Dismissals 0 NA% 0 NA% 0 0% 0 0%
Merit Decisions 25 100% 13 52% 12 48% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 25 100% 13 52% 12 48% 0 0%