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3. Table XII Complaint ADR Activities - Training and Resources

Table XII Complaint ADR Activities - Training and Resources

Table XII FY 2003 Complaint ADR Activities - Training & Resources

Agency or Department	WORK FORCE			BASIC ORIENTATION						RESOURCES			FUNDING SPENT
				MANAGERS			EMPLOYEES
	TOTAL	ELIGIBLE TO PARTICIPATE	%	TOTAL	TRAINED	%	TOTAL	TRAINED	%	FULL TIME	PART TIME	COLLATERAL DUTY
Agency for International Development	2,171	2,171	100.00	761	0	0.00	1,410	0	0.00	0	0	0	$0
Broadcasting Board of Governors	1,899	1,899	100.00	295	197	66.78	1,604	95	5.92	0	3	5	$7,228
Central Intelligence Agency*	0	0	0.00	0	0	0.00	0	0	0.00	0	1	13	$2,000
Commodity Futures Trading Commission	536	536	100.00	94	0	0.00	442	0	0.00	0	0	1	$0
Consumer Product Safety Commission	479	479	100.00	82	82	100.00	397	397	100.00	2	0	4	$0
Corporation for National Service	581	581	100.00	145	0	0.00	436	67	15.37	0	0	1	$45,385
Court Services and Offender Supervision Agency	1,006	1,006	100.00	175	154	88.00	831	740	89.05	0	0	0	$5,600
Department of Agriculture	112,843	112,843	100.00	24,308	1,055	4.34	88,535	4,964	5.61	40	5	45	$1,011,139
Department of Commerce	44,687	44,687	100.00	4,644	494	10.64	40,043	381	0.95	1	1	0	$95,000
Defense Summary **	826,669	826,669	100.00	100,227	54,200	54.08	726,442	275,898	37.98	582	142	1,776	$520,397
Army & Air Force Exchange Service	37,973	37,973	100.00	6,675	762	11.42	31,298	108	0.35	0	0	136	$64,325
Defense Commissary Agency	15,590	15,590	100.00	6,544	420	6.42	9,046	250	2.76	1	1	0	$800
Defense Contract Audit Agency	4,079	4,079	100.00	650	625	96.15	3,429	2,729	79.59	0	0	28	$250
Defense Contract Management Agency	10,620	10,620	100.00	802	499	62.22	9,818	7,384	75.21	3	0	25	$0
Defense Education Activity	17,300	17,300	100.00	625	428	68.48	16,675	10,387	62.29	11	0	0	$27,200
Defense Finance and Accounting Service	14,193	14,193	100.00	1,502	1,250	83.22	12,691	9,780	77.06	5	0	4	$1,750
Defense Human Resources Activity	737	737	100.00	117	7	5.98	620	71	11.45	0	0	0	$0
Defense Information Systems Agency	5,178	5,178	100.00	600	252	42.00	4,578	642	14.02	85	45	25	$0
Defense Inspector General	1,215	1,215	100.00	250	105	42.00	965	9	0.93	0	1	8	$0
Defense Intelligence Agency*	0	0	0.00	0	815	0.00	0	815	0.00	0	0	0	$0
Defense Logistics Agency	21,262	21,262	100.00	1,954	411	21.03	19,308	3,553	18.40	22	0	54	$3,525
Defense National Guard Bureau	82,317	82,317	100.00	4,732	2,542	53.72	77,585	5,196	6.70	129	36	336	$15,300
Defense National Imagery and Mapping Agency*	0	0	0.00	0	0	0.00	0	0	0.00	0	0	0	$0
Defense National Security Agency*	19,713	19,713	100.00	9,856	1,665	16.89	9,857	1,665	16.89	2	3	0	$2,330
Defense Nuclear Facilities Safety Board	98	98	100.00	15	15	100.00	83	83	100.00	0	0	5	$8,327
Defense Office of the Secretary	5,401	5,401	100.00	1,046	2	0.19	4,355	18	0.41	1	0	0	$750
Defense Security Service	2,528	2,528	100.00	235	0	0.00	2,293	0	0.00	0	0	0	$0
Defense Threat Reduction Agency	930	930	100.00	279	163	58.42	651	249	38.25	1	0	0	$2,085
Defense Tricare Management Activity	149	149	100.00	11	0	0.00	138	0	0.00	0	0	0	$0
Department of the Air Force	170,434	170,434	100.00	26,394	26,394	100.00	144,040	144,040	100.00	120	3	202	$271,000
Department of the Army	220,863	220,863	100.00	24,067	9,078	37.72	196,796	52,444	26.65	147	33	801	$85,255
Department of the Navy	196,089	196,089	100.00	13,873	8,767	63.19	182,216	36,475	20.02	55	20	152	$37,500
Department of Education	4,702	4,395	93.47	500	500	100.00	3,895	3,895	100.00	3	5	0	$0
Department of Energy	15,722	15,722	100.00	902	519	57.54	14,820	11,264	76.01	8	13	10	$75,790
Department of Health and Human Services	60,014	49,174	81.94	6,492	2,707	41.70	38,547	1,085	2.81	13	9	102	$825,800
Department of Housing & Urban Development	10,435	10,435	100.00	1,427	500	35.04	9,008	3,500	38.85	6	0	0	$5,000
Department of the Interior	79,482	79,482	100.00	22,852	2,538	11.11	120,676	4,306	3.57	49	13	66	$281,529
Department of Justice	102,503	102,503	100.00	13,896	6,925	49.83	88,607	35,733	40.33	52	0	279	$109,908
Department of Labor	16,154	16,154	100.00	2,158	158	7.32	13,996	221	1.58	0	12	2	$98,700
Department of State	17,638	17,638	100.00	6,489	3,200	49.31	11,149	9,075	81.40	4	0	10	$58,360
Department of Transportation	58,842	58,842	100.00	758	758	100.00	58,084	280	0.48	9	32	163	$0
Department of the Treasury	131,069	131,069	100.00	15,953	15,369	96.34	115,116	111,500	96.86	63	1	113	$776,807
Department of Veterans Affairs	230,709	230,709	100.00	20,599	15,123	73.42	210,110	155,000	73.77	1,389	179	961	$154,245
Environmental Protection Agency	19,082	19,082	100.00	1,710	1,695	99.12	17,372	540	3.11	13	4	62	$43,500
Equal Employment Opportunity Commission	2,608	2,608	100.00	406	66	16.26	2,202	98	4.45	2	0	0	$10,400
Executive Office of the President Summary**	1,014	1,014	100.00	179	0	0.00	835	0	0.00	0	0	0	$0
Office of Administration	222	222	100.00	55	0	0.00	167	0	0.00	0	0	0	$0
Office of Management and Budget	491	491	100.00	73	0	0.00	418	0	0.00	0	0	0	$0
Office of National Drug Control Policy	112	112	100.00	20	0	0.00	92	0	0.00	0	0	0	$0
Office of U.S. Trade Representative	189	189	100.00	31	0	0.00	158	0	0.00	0	0	0	$0
Export-Import Bank of the United States	395	395	100.00	59	0	0.00	336	0	0.00	1	0	0	$0
Farm Credit Administration	290	290	100.00	51	51	100.00	239	12	5.02	0	0	2	$0
Federal Communications Commission	2,049	2,049	100.00	304	3	0.99	1,745	3	0.17	3	0	3	$6,000
Federal Deposit Insurance Corporation	5,496	5,496	100.00	791	7	0.88	4,705	39	0.83	0	1	2	$21,955
Federal Election Commission	371	371	100.00	73	73	100.00	298	298	100.00	0	0	2	$0
Federal Emergency Management Agency	8,663	8,663	100.00	462	374	80.95	8,201	997	12.16	1	0	3	$0
Federal Energy Regulatory Commission	1,161	1,158	99.74	118	4	3.39	1,040	18	1.73	0	0	3	$5,800
Federal Housing Finance Board	98	98	100.00	18	17	94.44	80	65	81.25	0	0	0	$18,000
Federal Labor Relations Authority	205	205	100.00	45	38	84.44	160	114	71.25	0	0	0	$0
Federal Maritime Commission	130	130	100.00	35	35	100.00	95	95	100.00	1	0	2	$0
Federal Mediation & Conciliation Service	290	290	100.00	20	20	100.00	270	250	92.59	190	0	9	$1,000
Federal Reserve Board	1,768	1,768	100.00	309	309	100.00	1,459	1,459	100.00	0	0	0	$7,214
Federal Retirement Thrift Investment Board	100	100	100.00	18	0	0.00	82	0	0.00	0	0	0	$0
Federal Trade Commission	1,077	982	91.18	124	0	0.00	858	0	0.00	0	0	2	$0
General Services Administration	12,800	12,800	100.00	1,753	6	0.34	11,047	702	6.35	2	0	10	$5,000
Government Printing Office	2,847	2,847	100.00	383	0	0.00	2,464	0	0.00	0	0	2	$500
Holocaust Memorial Museum	368	368	100.00	68	4	5.88	300	2	0.67	0	0	0	$0
International Boundary & Water Commission	273	273	100.00	41	41	100.00	232	81	34.91	0	0	5	$0
International Trade Commission	363	356	98.07	56	17	30.36	307	0	0.00	0	0	0	$900
John F Kennedy Center for the Arts	1,076	1,076	100.00	71	3	4.23	1,005	4	0.40	0	0	0	$0
Merit Systems Protection Board	226	226	100.00	26	26	100.00	200	200	100.00	0	0	0	$417
National Aeronautics & Space Administration	19,313	19,313	100.00	1,783	1,946	109.14	17,530	13,003	74.18	16	12	23	$86,378
National Archives & Records Administration	3,086	3,086	100.00	374	350	93.58	2,712	2,612	96.31	0	1	0	$14,950
National Credit Union Administration	945	945	100.00	152	120	78.95	793	20	2.52	0	0	0	$0
National Endowment for the Arts	156	156	100.00	25	0	0.00	131	0	0.00	1	0	0	$0
National Endowment for the Humanities	169	169	100.00	38	0	0.00	131	0	0.00	0	0	1	$0
National Gallery of Art	805	805	100.00	107	75	70.09	698	267	38.25	0	0	1	$0
National Labor Relations Board	1,937	1,937	100.00	396	145	36.62	1,541	350	22.71	0	0	1	$0
National Science Foundation	1,411	1,411	100.00	266	0	0.00	1,145	0	0.00	0	0	0	$2,600
National Transportation Safety Board	438	437	99.77	60	10	16.67	377	20	5.31	0	0	0	$0
Nuclear Regulatory Commission	3,047	3,047	100.00	509	273	53.63	2,538	251	9.89	0	1	0	$4,691
Office of Personnel Management	3,618	3,618	100.00	262	262	100.00	3,356	1,457	43.41	0	0	0	$300
Office of Special Counsel	98	98	100.00	16	16	100.00	82	79	96.34	0	0	1	$0
Overseas Private Investment Corporation	220	209	95.00	52	0	0.00	209	0	0.00	0	0	0	$0
Peace Corps	914	0	0.00	158	0	0.00	914	0	0.00	0	0	0	$0
Pension Benefit Guaranty Corporation	777	777	100.00	106	60	56.60	671	80	11.92	3	0	0	$0
Railroad Retirement Board	1,135	1,135	100.00	172	134	77.91	963	172	17.86	0	0	1	$0
Securities and Exchange Commission	3,293	3,293	100.00	560	0	0.00	2,658	0	0.00	2	5	0	$0
Selective Service System	166	166	100.00	32	0	0.00	134	0	0.00	0	0	0	$0
Small Business Administration	3,784	3,784	100.00	632	494	78.16	3,152	30	0.95	0	0	9	$20,815
Smithsonian Institution	6,290	6,290	100.00	1,037	412	39.73	5,253	3,197	60.86	2	0	2	$0
Social Security Administration	66,607	64,332	96.58	4,758	2,371	49.83	59,574	13,813	23.19	6	4	40	$33,924
Tennessee Valley Authority	13,353	13,353	100.00	3,164	3,164	100.00	10,189	10,189	100.00	0	1	0	$12,897
United States Armed Forces Retirement Home	640	640	100.00	104	101	97.12	536	205	38.25	0	0	0	$0
United States Postal Service	821,881	821,881	100.00	70,029	14,820	21.16	751,852	116,352	15.48	173	21	16	$7,142,789
United States Tax Court	251	251	100.00	44	44	100.00	207	207	100.00	0	0	3	$0
Homeland Security-Mem. of Understanding	132,612	132,612	100.00	17,550	5,539	31.56	115,062	26,296	22.85	14	9	47	$739,981
TOTAL	2,867,837	2,853,384	99.50	332,263	137,604	41.41	2,582,088	811,978	31.45	2,651	475	3,803	$12,252,899
* The number of permanent positions is classified information
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	2,665,962	2,654,815	99.58	308,784	124,405	40.29	2,405,942	759,750	31.58	2,406	442	3,590	$11,895,445
MID-SIZE AGENCY SUB TOTAL	155,388	153,113	98.54	16,090	10,469	65.07	137,023	42,510	31.02	40	22	151	$224,469
SMALL AGENCY SUB TOTAL	46,487	45,456	97.78	7,389	2,730	36.95	39,123	9,718	24.84	205	11	62	$132,985

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