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Table XIC Complaint ADR Activities - Techniques Used

Table XIC - FY 2003 Complaint ADR Activities - Techniques Used

Agency or Department	MEDIATION				CONFERENCES				EVALUATIONS
	Complaints	Complainants	Days	Avg Days	Complaints	Complainants	Days	Avg Days	Complaints	Complainants	Days	Avg Days
Agency for International Development	0	0	0	0	1	1	24	24	0	0	0	0
Broadcasting Board of Governors	0	0	0	0	0	0	0	0	0	0	0	0
Central Intelligence Agency	0	0	0	0	0	0	0	0	0	0	0	0
Commodity Futures Trading Commission	0	0	0	0	1	1	2	2	0	0	0	0
Consumer Product Safety Commission	0	0	0	0	0	0	0	0	0	0	0	0
Corporation for National Service	2	2	222	111	0	0	0	0	0	0	0	0
Court Services and Offender Supervision Agency	2	2	88	44	0	0	0	0	0	0	0	0
Department of Agriculture	17	16	1,406	83	12	11	713	59	0	0	0	0
Department of Commerce	5	5	221	44	0	0	0	0	0	0	0	0
Defense Summary **	384	352	26,425	69	139	124	10,077	72	1	1	21	21
Army & Air Force Exchange Service	6	6	240	40	0	0	0	0	0	0	0	0
Defense Commissary Agency	54	43	6,142	114	29	25	3,896	134	0	0	0	0
Defense Contract Audit Agency	5	5	133	27	0	0	0	0	0	0	0	0
Defense Contract Management Agency	13	13	1,099	85	0	0	0	0	0	0	0	0
Defense Education Activity	1	1	12	12	2	2	30	15	0	0	0	0
Defense Finance and Accounting Service	14	14	171	12	8	7	225	28	0	0	0	0
Defense Human Resources Activity	0	0	0	0	0	0	0	0	0	0	0	0
Defense Information Systems Agency	0	0	0	0	3	3	3	1	0	0	0	0
Defense Inspector General	2	2	153	77	0	0	0	0	0	0	0	0
Defense Intelligence Agency	0	0	0	0	0	0	0	0	0	0	0	0
Defense Logistics Agency	13	13	804	62	0	0	0	0	0	0	0	0
Defense National Guard Bureau	4	4	360	90	5	5	450	90	1	1	4	4
Defense National Imagery and Mapping Agency	10	10	3,204	320	0	0	0	0	0	0	0	0
Defense National Security Agency	0	0	0	0	0	0	0	0	0	0	0	0
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0	0	0	0	0	0	0
Defense Office of the Secretary	5	5	308	62	0	0	0	0	0	0	0	0
Defense Security Service	0	0	0	0	0	0	0	0	0	0	0	0
Defense Threat Reduction Agency	0	0	0	0	0	0	0	0	0	0	0	0
Defense Tricare Management Activity	0	0	0	0	0	0	0	0	0	0	0	0
Department of the Air Force	74	66	2,023	27	23	18	42	2	0	0	0	0
Department of the Army	156	152	5,401	35	65	61	3,078	47	0	0	17	0
Department of the Navy	27	18	6,375	236	4	3	2,353	588	0	0	0	0
Department of Education	0	0	0	0	0	0	0	0	0	0	0	0
Department of Energy	16	12	1,266	79	0	0	0	0	0	0	0	0
Department of Health and Human Services	34	34	3,301	97	0	0	0	0	0	0	0	0
Department of Housing & Urban Development	24	21	2,343	98	0	0	0	0	0	0	0	0
Department of the Interior	36	36	36	1	27	27	27	1	0	0	0	0
Department of Justice	37	37	2,511	68	14	14	593	42	0	0	0	0
Department of Labor	9	3	253	28	23	17	3,298	143	0	0	0	0
Department of State	3	3	100	33	0	0	0	0	0	0	0	0
Department of Transportation	45	41	137	3	6	6	32	5	4	4	41	10
Department of the Treasury	0	0	0	0	30	30	0	0	0	0	0	0
Department of Veterans Affairs	21	21	1,025	49	0	0	0	0	0	0	0	0
Environmental Protection Agency	8	8	489	61	0	0	0	0	0	0	0	0
Equal Employment Opportunity Commission	14	14	1,209	86	0	0	0	0	0	0	0	0
Executive Office of the President Summary**	0	0	0	0	0	0	0	0	0	0	0	0
Office of Administration	0	0	0	0	0	0	0	0	0	0	0	0
Office of Management and Budget	0	0	0	0	0	0	0	0	0	0	0	0
Office of National Drug Control Policy	0	0	0	0	0	0	0	0	0	0	0	0
Office of U.S. Trade Representative	0	0	0	0	0	0	0	0	0	0	0	0
Export-Import Bank of the United States	1	1	1	1	0	0	0	0	0	0	0	0
Farm Credit Administration	0	0	0	0	0	0	0	0	0	0	0	0
Federal Communications Commission	0	0	0	0	0	0	0	0	0	0	0	0
Federal Deposit Insurance Corporation	9	9	1,150	128	0	0	0	0	0	0	0	0
Federal Election Commission	0	0	0	0	0	0	0	0	0	0	0	0
Federal Emergency Management Agency	0	0	0	0	0	0	0	0	0	0	0	0
Federal Energy Regulatory Commission	0	0	0	0	0	0	0	0	0	0	0	0
Federal Housing Finance Board	1	1	3	3	0	0	0	0	0	0	0	0
Federal Labor Relations Authority	0	0	0	0	0	0	0	0	0	0	0	0
Federal Maritime Commission	0	0	0	0	0	0	0	0	0	0	0	0
Federal Mediation & Conciliation Service	0	0	0	0	0	0	0	0	0	0	0	0
Federal Reserve Board	1	1	6	6	1	1	100	100	0	0	0	0
Federal Retirement Thrift Investment Board	0	0	0	0	0	0	0	0	0	0	0	0
Federal Trade Commission	0	0	0	0	0	0	0	0	0	0	0	0
General Services Administration	5	4	371	74	1	1	60	60	0	0	0	0
Government Printing Office	2	2	666	333	0	0	0	0	0	0	0	0
Holocaust Memorial Museum	0	0	0	0	0	0	0	0	0	0	0	0
International Boundary & Water Commission	1	1	20	20	0	0	0	0	0	0	0	0
International Trade Commission	0	0	0	0	0	0	0	0	0	0	0	0
John F Kennedy Center for the Arts	0	0	0	0	0	0	0	0	0	0	0	0
Merit Systems Protection Board	0	0	0	0	0	0	0	0	0	0	0	0
National Aeronautics & Space Administration	18	18	190	11	0	0	0	0	0	0	0	0
National Archives & Records Administration	13	5	721	55	0	0	0	0	0	0	0	0
National Credit Union Administration	0	0	0	0	0	0	0	0	0	0	0	0
National Endowment for the Arts	0	0	0	0	0	0	0	0	0	0	0	0
National Endowment for the Humanities	0	0	0	0	0	0	0	0	0	0	0	0
National Gallery of Art	2	2	147	74	0	0	0	0	0	0	0	0
National Labor Relations Board	1	1	123	123	0	0	0	0	0	0	0	0
National Science Foundation	0	0	0	0	0	0	0	0	0	0	0	0
National Transportation Safety Board	0	0	0	0	0	0	0	0	0	0	0	0
Nuclear Regulatory Commission	5	4	411	82	0	0	0	0	0	0	0	0
Office of Personnel Management	1	1	1	1	0	0	0	0	0	0	0	0
Office of Special Counsel	0	0	0	0	0	0	0	0	0	0	0	0
Overseas Private Investment Corporation	0	0	0	0	0	0	0	0	0	0	0	0
Peace Corps	0	0	0	0	0	0	0	0	0	0	0	0
Pension Benefit Guaranty Corporation	2	2	174	87	0	0	0	0	0	0	0	0
Railroad Retirement Board	0	0	0	0	0	0	0	0	0	0	0	0
Securities and Exchange Commission	1	1	60	60	0	0	0	0	0	0	0	0
Selective Service System	0	0	0	0	0	0	0	0	0	0	0	0
Small Business Administration	1	1	98	98	0	0	0	0	0	0	0	0
Smithsonian Institution	0	0	0	0	0	0	0	0	0	0	0	0
Social Security Administration	4	4	137	34	0	0	0	0	0	0	0	0
Tennessee Valley Authority	5	4	210	42	1	1	11	11	0	0	0	0
United States Armed Forces Retirement Home	0	0	0	0	0	0	0	0	0	0	0	0
United States Postal Service	2,034	1,937	115,292	57	75	73	6,250	83	0	0	0	0
United States Tax Court	0	0	0	0	0	0	0	0	0	0	0	0
Homeland Security-Mem. of Understanding	40	40	977	24	0	0	0	0	0	0	0	0
TOTAL	2,804	2,646	161,790	58	331	307	21,187	64	5	5	62	12
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	2,705	2,558	155,293	57	326	302	20,990	64	5	5	62	12
MID-SIZE AGENCY SUB TOTAL	50	48	2,645	53	2	2	71	36	0	0	0	0
SMALL AGENCY SUB TOTAL	49	40	3,852	79	3	3	126	42	0	0	0	0

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