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3. Table IV Complaint Closure Processing Times 

Table IV Complaint Closure Processing Times 

Table IV - FY 2003 Complaint Closure Processing Times

Agency or Department	Withdrawals			Settlements			Final Agency Action on AJ Decision			Agency Decision Without AJ Decision			Total Closures
	No.	Total Days	Avg. Days	No.	Total Days	Avg. Days	No.	Total Days	Avg. Days	No.	Total Days	Avg. Days	No.	Total Days	Avg. Days
Agency for International Development	0	0	0	3	1,488	496	1	726	726	3	1,504	501	7	3,718	531
Broadcasting Board of Governors	3	976	325	9	4,317	480	1	595	595	16	6,288	393	29	12,176	420
Central Intelligence Agency	1	87	87	0	0	0	2	2,144	1,072	11	2,684	244	14	4,915	351
Commodity Futures Trading Commission	0	0	0	2	349	175	0	0	0	2	1,213	607	4	1,562	391
Consumer Product Safety Commission	1	228	228	1	2	2	1	629	629	0	0	0	3	859	286
Corporation for National Service	0	0	0	7	1,895	271	1	794	794	1	188	188	9	2,877	320
Court Services and Offender Supervision Agency	1	501	501	1	217	217	4	2,199	550	4	1,181	295	10	4,098	410
Department of Agriculture	43	19,922	463	250	153,146	613	92	104,228	1,133	225	215,551	958	610	492,847	808
Department of Commerce	16	7,506	469	102	66,178	649	51	50,779	996	163	92,202	566	332	216,665	653
Defense Summary **	361	112,966	313	1,063	318,263	299	813	614,795	756	1,321	530,442	402	3,558	1,576,466	443
Army & Air Force Exchange Service	18	10,669	593	16	9,625	602	22	17,649	802	36	13,067	363	92	51,010	554
Defense Commissary Agency	17	1,094	64	69	14,120	205	20	8,406	420	65	28,118	433	171	51,738	303
Defense Contract Audit Agency	7	3,015	431	12	11,907	992	3	3,725	1,242	10	2,637	264	32	21,284	665
Defense Contract Management Agency	2	892	446	26	15,968	614	17	19,638	1,155	32	19,031	595	77	55,529	721
Defense Education Activity	1	393	393	22	8,621	392	16	3,975	248	17	3,005	177	56	15,994	286
Defense Finance and Accounting Service	5	1,816	363	35	14,199	406	54	43,664	809	32	6,566	205	126	66,245	526
Defense Human Resources Activity	0	0	0	2	654	327	2	950	475	0	0	0	4	1,604	401
Defense Information Systems Agency	1	89	89	2	609	305	3	1,267	422	8	5,355	669	14	7,320	523
Defense Inspector General	3	1,454	485	2	1,014	507	1	799	799	0	0	0	6	3,267	545
Defense Intelligence Agency	0	0	0	6	4,836	806	2	1,803	902	6	3,655	609	14	10,294	735
Defense Logistics Agency	12	3,479	290	36	19,187	533	61	47,500	779	65	26,402	406	174	96,568	555
Defense National Guard Bureau	8	1,359	170	3	1,612	537	2	1,152	576	10	3,631	363	23	7,754	337
Defense National Imagery and Mapping Agency	1	11	11	9	2,043	227	1	1,548	1,548	1	13	13	12	3,615	301
Defense National Security Agency	5	1,376	275	3	835	278	4	2,311	578	11	3,033	276	23	7,555	328
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Defense Office of the Secretary	1	578	578	7	3,648	521	4	7,879	1,970	12	6,843	570	24	18,948	790
Defense Security Service	1	180	180	5	2,869	574	2	1,029	515	3	1,331	444	11	5,409	492
Defense Threat Reduction Agency	0	0	0	1	60	60	0	0	0	1	47	47	2	107	54
Defense Tricare Management Activity	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Department of the Air Force	62	16,970	274	151	12,373	82	183	143,857	786	228	101,335	444	624	274,535	440
Department of the Army	113	22,964	203	458	117,322	256	260	172,517	664	283	79,265	280	1,114	392,068	352
Department of the Navy	104	46,627	448	198	76,761	388	156	135,126	866	501	227,108	453	959	485,622	506
Department of Education	6	1,631	272	7	1,843	263	12	18,339	1,528	12	4,320	360	37	26,133	706
Department of Energy	6	3,373	562	38	18,594	489	19	23,636	1,244	34	17,434	513	97	63,037	650
Department of Health and Human Services	16	4,854	303	98	44,658	456	68	59,649	877	120	61,038	509	302	170,199	564
Department of Housing & Urban Development	13	5,080	391	56	47,290	844	36	33,877	941	46	33,985	739	151	120,232	796
Department of the Interior	23	8,527	371	140	84,208	601	115	111,970	974	170	100,912	594	448	305,617	682
Department of Justice	82	36,216	442	151	90,502	599	234	259,744	1,110	362	217,425	601	829	603,887	728
Department of Labor	12	7,311	609	32	17,182	537	41	44,635	1,089	117	87,410	747	202	156,538	775
Department of State	3	319	106	18	8,893	494	14	15,061	1,076	51	10,744	211	86	35,017	407
Department of Transportation	35	19,161	547	180	18,055	100	117	130,115	1,112	215	65,129	303	547	232,460	425
Department of the Treasury	145	32,165	222	214	93,214	436	170	137,736	810	615	224,067	364	1,144	487,182	426
Department of Veterans Affairs	256	76,466	299	676	201,547	298	482	250,449	520	1,058	255,334	241	2,472	783,796	317
Environmental Protection Agency	8	2,694	337	17	10,596	623	18	16,474	915	46	30,873	671	89	60,637	681
Equal Employment Opportunity Commission	5	1,917	383	11	3,384	308	19	12,048	634	7	4,067	581	42	21,416	510
Executive Office of the President Summary**	0	0	0	1	145	145	0	0	0	0	0	0	1	145	145
Office of Administration	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Office of Management and Budget	0	0	0	1	145	145	0	0	0	0	0	0	1	145	145
Office of National Drug Control Policy	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Office of U.S. Trade Representative	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Export-Import Bank of the United States	0	0	0	1	591	591	2	1,324	662	3	1,423	474	6	3,338	556
Farm Credit Administration	0	0	0	0	0	0	0	0	0	3	210	70	3	210	70
Federal Communications Commission	0	0	0	0	0	0	0	0	0	10	817	82	10	817	82
Federal Deposit Insurance Corporation	8	7,644	956	12	11,082	924	15	14,475	965	49	61,307	1,251	84	94,508	1,125
Federal Election Commission	0	0	0	0	0	0	0	0	0	1	285	285	1	285	285
Federal Emergency Management Agency	2	1,137	569	6	3,027	505	13	11,990	922	7	5,543	792	28	21,697	775
Federal Energy Regulatory Commission	0	0	0	1	113	113	0	0	0	3	249	83	4	362	91
Federal Housing Finance Board	1	50	50	2	835	418	0	0	0	0	0	0	3	885	295
Federal Labor Relations Authority	0	0	0	2	293	147	0	0	0	0	0	0	2	293	147
Federal Maritime Commission	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Federal Mediation & Conciliation Service	0	0	0	0	0	0	0	0	0	3	542	181	3	542	181
Federal Reserve Board	1	36	36	2	1,100	550	0	0	0	7	2,701	386	10	3,837	384
Federal Retirement Thrift Investment Board	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Federal Trade Commission	1	185	185	3	1,007	336	0	0	0	0	0	0	4	1,192	298
General Services Administration	3	690	230	28	13,355	477	22	19,142	870	66	20,554	311	119	53,741	452
Government Printing Office	7	4,360	623	7	6,244	892	10	10,751	1,075	26	22,501	865	50	43,856	877
Holocaust Memorial Museum	0	0	0	1	623	623	1	775	775	1	258	258	3	1,656	552
International Boundary & Water Commission	3	764	255	0	0	0	4	1,310	328	6	299	50	13	2,373	183
International Trade Commission	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
John F Kennedy Center for the Arts	0	0	0	1	262	262	0	0	0	0	0	0	1	262	262
Merit Systems Protection Board	0	0	0	2	790	395	0	0	0	4	1,093	273	6	1,883	314
National Aeronautics & Space Administration	2	666	333	14	5,239	374	8	3,477	435	27	9,580	355	51	18,962	372
National Archives & Records Administration	3	2,067	689	15	6,930	462	7	5,420	774	12	13,394	1,116	37	27,811	752
National Credit Union Administration	0	0	0	1	29	29	2	1,824	912	2	1,488	744	5	3,341	668
National Endowment for the Arts	0	0	0	0	0	0	0	0	0	1	180	180	1	180	180
National Endowment for the Humanities	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
National Gallery of Art	0	0	0	2	406	203	0	0	0	4	364	91	6	770	128
National Labor Relations Board	0	0	0	9	5,137	571	4	6,945	1,736	9	4,277	475	22	16,359	744
National Science Foundation	0	0	0	1	88	88	1	486	486	1	63	63	3	637	212
National Transportation Safety Board	0	0	0	1	120	120	1	180	180	2	80	40	4	380	95
Nuclear Regulatory Commission	1	255	255	6	2,193	366	3	1,225	408	6	5,394	899	16	9,067	567
Office of Personnel Management	1	764	764	1	91	91	3	4,423	1,474	13	8,675	667	18	13,953	775
Office of Special Counsel	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Overseas Private Investment Corporation	0	0	0	0	0	0	0	0	0	1	240	240	1	240	240
Peace Corps	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Pension Benefit Guaranty Corporation	0	0	0	3	3,123	1,041	0	0	0	4	234	59	7	3,357	480
Railroad Retirement Board	1	423	423	0	0	0	1	1,095	1,095	0	0	0	2	1,518	759
Securities and Exchange Commission	9	11,112	1235	6	2,923	487	1	608	608	15	3,548	237	31	18,191	587
Selective Service System	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Small Business Administration	2	369	185	9	4,190	466	16	18,093	1,131	26	9,145	352	53	31,797	600
Smithsonian Institution	1	604	604	4	2,472	618	7	3,497	500	11	1,099	100	23	7,672	334
Social Security Administration	58	25,699	443	113	71,977	637	162	147,439	910	163	75,851	465	496	320,966	647
Tennessee Valley Authority	3	264	88	16	1,594	100	4	112	28	41	16,847	411	64	18,817	294
United States Armed Forces Retirement Home	0	0	0	0	0	0	9	5,983	665	3	744	248	12	6,727	561
United States Postal Service	1,059	427,372	404	2,034	1,283,475	631	1,400	1,011,284	722	2,141	1,193,109	557	6,634	3,915,240	590
United States Tax Court	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Homeland Security-Mem. of Understanding	94	46,524	495	193	212,025	1,099	180	169,230	940	446	238,644	535	913	666,423	730
TOTAL	2,296	872,885	380	5,573	2,827,300	507	4,187	3,331,710	796	7,716	3,664,729	475	19,772	10,696,624	541
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	2,170	809,393	373	5,252	2,659,073	506	3,844	3,035,527	790	7,096	3,347,746	472	18,362	9,851,739	537
MID-SIZE AGENCY SUB TOTAL	87	39,767	457	219	123,532	564	265	234,699	886	436	230,799	529	1,007	628,797	624
SMALL AGENCY SUB TOTAL	39	23,725	608	102	44,695	438	78	61,484	788	184	86,184	468	403	216,088	536

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