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Table II Complaint Activity

Table II FY 2003 Complaint Activity

Agency or Department	Beginning of Period	Complaints Filed	Individuals Filing Complaints	Remanded	Total Complaints	Closed	End of Period	Growth Rate (Reduction Rate)
								Number	Percent
Agency for International Development	13	11	11	0	24	7	17	4	30.77
Broadcasting Board of Governors	35	18	18	0	53	29	24	-11	-31.43
Central Intelligence Agency	25	13	12	1	39	14	25	0	0.00
Commodity Futures Trading Commission	4	9	9	0	13	4	9	5	125.00
Consumer Product Safety Commission	1	5	5	0	6	3	3	2	200.00
Corporation for National Service	13	8	8	0	21	9	12	-1	-7.69
Court Services and Offender Supervision Agency	18	5	5	1	24	10	14	-4	-22.22
Department of Agriculture	1,994	686	605	47	2,727	610	2,117	123	6.17
Department of Commerce	623	171	164	9	803	332	471	-152	-24.40
Defense Summary **	4,490	3,200	2,894	111	7,801	3,558	4,243	-247	-5.50
Army & Air Force Exchange Service	167	107	102	0	274	92	182	15	8.98
Defense Commissary Agency	201	160	156	7	368	171	197	-4	-1.99
Defense Contract Audit Agency	49	23	21	0	72	32	40	-9	-18.37
Defense Contract Management Agency	176	41	41	2	219	77	142	-34	-19.32
Defense Education Activity	131	31	31	1	163	56	107	-24	-18.32
Defense Finance and Accounting Service	160	118	106	21	299	126	173	13	8.13
Defense Human Resources Activity	6	0	0	0	6	4	2	-4	-66.67
Defense Information Systems Agency	13	15	15	2	30	14	16	3	23.08
Defense Inspector General	7	2	2	0	9	6	3	-4	-57.14
Defense Intelligence Agency	20	8	8	1	29	14	15	-5	-25.00
Defense Logistics Agency	244	167	160	4	415	174	241	-3	-1.23
Defense National Guard Bureau	126	47	47	13	186	23	163	37	29.37
Defense National Imagery and Mapping Agency	13	22	21	0	35	12	23	10	76.92
Defense National Security Agency	26	30	27	0	56	23	33	7	26.92
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0	0	0	0.00
Defense Office of the Secretary	44	22	22	1	67	24	43	-1	-2.27
Defense Security Service	14	9	9	0	23	11	12	-2	-14.29
Defense Threat Reduction Agency	1	4	4	1	6	2	4	3	300.00
Defense Tricare Management Activity	0	0	0	0	0	0	0	0	0.00
Department of the Air Force	753	540	475	4	1,297	624	673	-80	-10.62
Department of the Army	1,144	1,069	1,003	54	2,267	1,114	1,153	9	0.79
Department of the Navy	1,195	785	644	0	1,980	959	1,021	-174	-14.56
Department of Education	45	27	27	6	78	37	41	-4	-8.89
Department of Energy	173	70	61	2	245	97	148	-25	-14.45
Department of Health and Human Services	397	257	250	12	666	302	364	-33	-8.31
Department of Housing & Urban Development	274	108	92	4	386	151	235	-39	-14.23
Department of the Interior	578	296	269	27	901	448	453	-125	-21.63
Department of Justice	1,437	599	580	13	2,049	829	1,220	-217	-15.10
Department of Labor	293	165	137	15	473	202	271	-22	-7.51
Department of State	82	76	75	4	162	86	76	-6	-7.32
Department of Transportation	814	361	361	16	1,191	547	644	-170	-20.88
Department of the Treasury	1,237	883	871	21	2,141	1,144	997	-240	-19.40
Department of Veterans Affairs	3,122	2,232	2,003	40	5,394	2,472	2,922	-200	-6.41
Environmental Protection Agency	175	74	66	0	249	89	160	-15	-8.57
Equal Employment Opportunity Commission	60	39	38	0	99	42	57	-3	-5.00
Executive Office of the President Summary**	1	3	3	0	4	1	3	2	200.00
Office of Administration	0	0	0	0	0	0	0	0	0.00
Office of Management and Budget	1	1	1	0	2	1	1	0	0.00
Office of National Drug Control Policy	0	1	1	0	1	0	1	1	0.00
Office of U.S. Trade Representative	0	1	1	0	1	0	1	1	0.00
Export-Import Bank of the United States	6	5	5	1	12	6	6	0	0.00
Farm Credit Administration	1	4	4	0	5	3	2	1	100.00
Federal Communications Commission	10	3	3	1	14	10	4	-6	-60.00
Federal Deposit Insurance Corporation	150	32	30	1	183	84	99	-51	-34.00
Federal Election Commission	2	0	0	0	2	1	1	-1	-50.00
Federal Emergency Management Agency	67	28	28	0	95	28	67	0	0.00
Federal Energy Regulatory Commission	4	2	2	0	6	4	2	-2	-50.00
Federal Housing Finance Board	3	2	2	0	5	3	2	-1	-33.33
Federal Labor Relations Authority	1	2	2	0	3	2	1	0	0.00
Federal Maritime Commission	0	0	0	0	0	0	0	0	0.00
Federal Mediation & Conciliation Service	2	1	1	0	3	3	0	-2	-100.00
Federal Reserve Board	13	7	7	0	20	10	10	-3	-23.08
Federal Retirement Thrift Investment Board	0	2	2	0	2	0	2	2	0.00
Federal Trade Commission	6	4	4	0	10	4	6	0	0.00
General Services Administration	143	111	97	5	259	119	140	-3	-2.10
Government Printing Office	89	37	35	0	126	50	76	-13	-14.61
Holocaust Memorial Museum	6	1	1	0	7	3	4	-2	-33.33
International Boundary & Water Commission	9	5	4	0	14	13	1	-8	-88.89
International Trade Commission	0	0	0	0	0	0	0	0	0.00
John F Kennedy Center for the Arts	1	2	2	0	3	1	2	1	100.00
Merit Systems Protection Board	5	5	2	0	10	6	4	-1	-20.00
National Aeronautics & Space Administration	76	50	44	6	132	51	81	5	6.58
National Archives & Records Administration	66	11	10	0	77	37	40	-26	-39.39
National Credit Union Administration	12	5	5	0	17	5	12	0	0.00
National Endowment for the Arts	1	0	0	0	1	1	0	-1	-100.00
National Endowment for the Humanities	0	0	0	0	0	0	0	0	0.00
National Gallery of Art	7	13	13	1	21	6	15	8	114.29
National Labor Relations Board	37	12	10	0	49	22	27	-10	-27.03
National Science Foundation	5	6	6	0	11	3	8	3	60.00
National Transportation Safety Board	8	6	6	0	14	4	10	2	25.00
Nuclear Regulatory Commission	22	9	8	0	31	16	15	-7	-31.82
Office of Personnel Management	31	28	28	1	60	18	42	11	35.48
Office of Special Counsel	1	3	2	0	4	0	4	3	300.00
Overseas Private Investment Corporation	1	0	0	0	1	1	0	-1	-100.00
Peace Corps	7	2	2	0	9	0	9	2	28.57
Pension Benefit Guaranty Corporation	8	8	7	1	17	7	10	2	25.00
Railroad Retirement Board	3	2	2	0	5	2	3	0	0.00
Securities and Exchange Commission	31	14	13	3	48	31	17	-14	-45.16
Selective Service System	2	1	1	0	3	0	3	1	50.00
Small Business Administration	51	39	39	8	98	53	45	-6	-11.76
Smithsonian Institution	27	21	20	2	50	23	27	0	0.00
Social Security Administration	1,079	468	437	24	1,571	496	1,075	-4	-0.37
Tennessee Valley Authority	102	60	54	0	162	64	98	-4	-3.92
United States Armed Forces Retirement Home	12	0	0	0	12	12	0	-12	-100.00
United States Postal Service	10,905	8,487	7,258	417	19,809	6,634	13,175	2,270	20.82
United States Tax Court	0	0	0	0	0	0	0	0	0.00
Homeland Security-Mem. of Understanding	1,809	1,412	1,317	24	3,245	913	2,332	523	28.91
TOTAL	30,725	20,226	18,077	824	51,775	19,772	32,003	1,278	4.16
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	28,273	19,030	16,964	768	48,071	18,362	29,709	1,436	5.08
MID-SIZE AGENCY SUB TOTAL	1,870	883	815	46	2,799	1,007	1,792	-78	-4.17
SMALL AGENCY SUB TOTAL	582	313	298	10	905	403	502	-80	-13.75

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