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3. Table IF ADR Pre-Complaint Counseling Completion Times

Table IF ADR Pre-Complaint Counseling Completion Times

Table IF FY 2003 ADR Pre-Complaint Counseling Completion

Agency or Department	Total Counseled - ADR		ADR Counselings Completed
			Within 30 Days		Within 31 to 90 Days		Beyond 90 Days
	Counselings	Individuals	#	%	#	%	#	%
Agency for International Development	0	0	0	0.00	0	0.00	0	0.00
Broadcasting Board of Governors	3	3	3	100.00	0	0.00	0	0.00
Central Intelligence Agency	1	1	0	0.00	0	0.00	1	100.00
Commodity Futures Trading Commission	5	5	0	0.00	1	20.00	4	80.00
Consumer Product Safety Commission	0	0	0	0.00	0	0.00	0	0.00
Corporation for National Service	1	1	0	0.00	1	100.00	0	0.00
Court Services and Offender Supervision Agency	0	0	0	0.00	0	0.00	0	0.00
Department of Agriculture	43	39	1	2.33	27	62.79	15	34.88
Department of Commerce	20	20	9	45.00	6	30.00	7	35.00
Defense Summary **	738	705	288	39.02	378	51.22	71	9.62
Army & Air Force Exchange Service	0	0	0	0.00	0	0.00	0	0.00
Defense Commissary Agency	74	64	49	66.22	25	33.78	0	0.00
Defense Contract Audit Agency	0	0	0	0.00	0	0.00	0	0.00
Defense Contract Management Agency	9	9	0	0.00	6	66.67	3	33.33
Defense Education Activity	6	6	2	33.33	4	66.67	0	0.00
Defense Finance and Accounting Service	0	0	0	0.00	0	0.00	0	0.00
Defense Human Resources Activity	0	0	0	0.00	0	0.00	0	0.00
Defense Information Systems Agency	0	0	0	0.00	0	0.00	0	0.00
Defense Inspector General	0	0	0	0.00	0	0.00	0	0.00
Defense Intelligence Agency	2	2	0	0.00	0	0.00	2	100.00
Defense Logistics Agency	12	12	4	33.33	7	58.33	1	8.33
Defense National Guard Bureau	25	30	23	92.00	2	8.00	0	0.00
Defense National Imagery and Mapping Agency	22	22	17	77.27	5	22.73	0	0.00
Defense National Security Agency	5	5	2	40.00	3	60.00	0	0.00
Defense Nuclear Facilities Safety Board	0	0	0	0.00	0	0.00	0	0.00
Defense Office of the Secretary	8	8	7	87.50	0	0.00	1	12.50
Defense Security Service	0	0	0	0.00	0	0.00	0	0.00
Defense Threat Reduction Agency	3	3	0	0.00	3	100.00	0	0.00
Defense Tricare Management Activity	0	0	0	0.00	0	0.00	0	0.00
Department of the Air Force	161	155	38	23.60	112	69.57	11	6.83
Department of the Army	268	265	109	40.67	124	46.27	34	12.69
Department of the Navy	143	124	37	25.87	87	60.84	19	13.29
Department of Education	0	0	0	ERR	0	0.00	0	0.00
Department of Energy	42	40	18	42.86	9	21.43	15	35.71
Department of Health and Human Services	167	159	78	46.71	66	39.52	23	13.77
Department of Housing & Urban Development	0	0	0	0.00	0	0.00	0	0.00
Department of the Interior	0	64	0	0.00	0	0.00	0	0.00
Department of Justice	8	8	0	0.00	7	87.50	1	12.50
Department of Labor	0	0	0	0.00	0	0.00	0	0.00
Department of State	138	133	70	50.72	40	28.99	28	20.29
Department of Transportation	17	15	11	64.71	6	35.29	0	0.00
Department of the Treasury	1	1	1	100.00	0	0.00	0	0.00
Department of Veterans Affairs	0	0	0	0.00	0	0.00	0	0.00
Environmental Protection Agency	0	0	0	0.00	0	0.00	0	0.00
Equal Employment Opportunity Commission	0	0	0	0.00	0	0.00	0	0.00
Executive Office of the President Summary**	0	0	0	0.00	0	0.00	0	0.00
Office of Administration	0	0	0	0.00	0	0.00	0	0.00
Office of Management and Budget	0	0	0	0.00	0	0.00	0	0.00
Office of National Drug Control Policy	0	0	0	0.00	0	0.00	0	0.00
Office of U.S. Trade Representative	0	0	0	0.00	0	0.00	0	0.00
Export-Import Bank of the United States	0	0	0	0.00	0	0.00	0	0.00
Farm Credit Administration	0	0	0	0.00	0	0.00	0	0.00
Federal Communications Commission	2	2	2	100.00	0	0.00	0	0.00
Federal Deposit Insurance Corporation	0	0	0	0.00	0	0.00	0	0.00
Federal Election Commission	0	0	0	0.00	0	0.00	0	0.00
Federal Emergency Management Agency	7	7	3	42.86	2	28.57	2	28.57
Federal Energy Regulatory Commission	0	0	0	0.00	0	0.00	0	0.00
Federal Housing Finance Board	0	0	0	0.00	0	0.00	0	0.00
Federal Labor Relations Authority	0	0	0	0.00	0	0.00	0	0.00
Federal Maritime Commission	0	0	0	0.00	0	0.00	0	0.00
Federal Mediation and Conciliation Service	0	0	0	0.00	0	0.00	0	0.00
Federal Reserve Board	1	1	1	100.00	0	0.00	0	0.00
Federal Retirement Thrift Investment Board	0	0	0	0.00	0	0.00	0	0.00
Federal Trade Commission	0	0	0	0.00	0	0.00	0	0.00
General Services Administration	19	19	5	26.32	14	73.68	0	0.00
Government Printing Office	0	0	0	0.00	0	0.00	0	0.00
Holocaust Memorial Museum	1	1	1	100.00	0	0.00	0	0.00
International Boundary & Water Commission	0	0	0	0.00	0	0.00	0	0.00
International Trade Commission	0	0	0	0.00	0	0.00	0	0.00
John F Kennedy Center for the Arts	0	0	0	0.00	0	0.00	0	0.00
Merit Systems Protection Board	2	2	0	0.00	1	50.00	1	50.00
National Aeronautics & Space Administration	78	78	61	78.21	9	11.54	8	10.26
National Archives & Records Administration	0	0	0	0.00	0	0.00	0	0.00
National Credit Union Administration	0	0	0	0.00	0	0.00	0	0.00
National Endowment for the Arts	3	3	3	100.00	0	0.00	0	0.00
National Endowment for the Humanities	0	0	0	0.00	0	0.00	0	0.00
National Gallery of Art	4	4	1	25.00	3	75.00	0	0.00
National Labor Relations Board	0	0	0	0.00	0	0.00	0	0.00
National Science Foundation	1	1	1	100.00	0	0.00	0	0.00
National Transportation Safety Board	0	0	0	0.00	0	0.00	0	0.00
Nuclear Regulatory Commission	5	5	0	0.00	5	100.00	0	0.00
Office of Personnel Management	13	13	13	100.00	0	0.00	0	0.00
Office of Special Counsel	0	0	0	0.00	0	0.00	0	0.00
Overseas Private Investment Corporation	0	0	0	0.00	0	0.00	0	0.00
Peace Corps	0	0	0	0.00	0	0.00	0	0.00
Pension Benefit Guaranty Corporation	0	0	0	0.00	0	0.00	0	0.00
Railroad Retirement Board	0	0	0	0.00	0	0.00	0	0.00
Securities and Exchange Commission	0	0	0	0.00	0	0.00	0	0.00
Selective Service System	0	0	0	0.00	0	0.00	0	0.00
Small Business Administration	0	0	0	0.00	0	0.00	0	0.00
Smithsonian Institution	10	10	5	50.00	5	50.00	0	0.00
Social Security Administration	0	0	0	0.00	0	0.00	0	0.00
Tennessee Valley Authority	41	41	21	51.22	20	48.78	0	0.00
United States Armed Forces Retirement Home	0	0	0	0.00	0	0.00	0	0.00
United States Postal Service	12,434	11,436	1,687	13.57	7,686	61.81	3,061	24.62
United States Tax Court	0	0	0	0.00	0	0.00	0	0.00
Homeland Security-Memorandum of Understanding	206	199	33	16.02	160	77.67	13	6.31
TOTAL	14,011	13,016	2,316	16.53	8,446	60.28	3,250	23.20
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	13,814	12,819	2,196	15.90	8,385	60.70	3,234	23.41
MID-SIZE AGENCY SUB TOTAL	155	155	95	61.29	50	32.26	10	6.45
SMALL AGENCY SUB TOTAL	42	42	25	59.52	11	26.19	6	14.29

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