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3. Table I Complaint and Counseling Activities

Table I Complaint and Counseling Activities

Table I - FY 2003 Complaint and Counseling Activities

Agency or Department	Total Work Force	Combined Total Counseled (EEO Counselor and ADR)		Individuals Percent of Work Force	Complaints Filed	Total Complainants	Complainants Percent of Work Force
		Counselings	Individuals
Agency for International Development	2,171	33	31	1.43	11	11	0.51
Broadcasting Board of Governors	1,899	145	145	7.64	18	18	0.95
Central Intelligence Agency*	0	29	27	0.00	13	12	0.00
Commodity Futures Trading Commission	536	65	65	12.13	9	9	1.68
Consumer Product Safety Commission	479	8	8	1.67	5	5	1.04
Corporation for National Service	581	12	10	1.72	8	8	1.38
Court Services and Offender Supervision Agency	1,006	25	23	2.29	5	5	0.50
Department of Agriculture	112,843	1,356	1,341	1.19	686	605	0.54
Department of Commerce	44,687	209	199	0.45	171	164	0.37
Defense Summary **	826,669	7,227	6,187	0.75	3,200	2,894	0.35
Army & Air Force Exchange Service	37,973	397	381	1.00	107	102	0.27
Defense Commissary Agency	15,590	292	271	1.74	160	156	1.00
Defense Contract Audit Agency	4,079	37	34	0.83	23	21	0.51
Defense Contract Management Agency	10,620	85	83	0.78	41	41	0.39
Defense Education Activity	17,300	73	73	0.42	31	31	0.18
Defense Finance and Accounting Service	14,193	215	196	1.38	118	106	0.75
Defense Human Resources Activity	737	2	2	0.27	0	0	0.00
Defense Information Systems Agency	5,178	26	26	0.50	15	15	0.29
Defense Inspector General	1,215	4	4	0.33	2	2	0.16
Defense Intelligence Agency*	0	11	11	0.00	8	8	0.00
Defense Logistics Agency	21,262	518	462	2.17	167	160	0.75
Defense National Guard Bureau	82,317	300	185	0.22	47	47	0.06
Defense National Imagery and Mapping Agency*	0	56	56	0.00	22	21	0.00
Defense National Security Agency***	19,713	65	61	0.31	30	27	0.14
Defense Nuclear Facilities Safety Board	98	1	1	1.02	0	0	0.00
Defense Office of the Secretary	5,401	34	34	0.63	22	22	0.41
Defense Security Service	2,528	20	19	0.75	9	9	0.36
Defense Threat Reduction Agency	930	7	7	0.75	4	4	0.43
Defense Tricare Management Activity	149	3	2	1.34	0	0	0.00
Department of the Air Force	170,434	1,748	1,506	0.88	540	475	0.28
Department of the Army	220,863	2,058	1,824	0.83	1,069	1,003	0.45
Department of the Navy	196,089	1,275	949	0.48	785	644	0.33
Department of Education	4,702	45	38	0.81	27	27	0.57
Department of Energy	15,722	207	195	1.24	70	61	0.39
Department of Health and Human Services	60,014	541	510	0.85	257	250	0.42
Department of Housing & Urban Development	10,435	188	165	1.58	108	92	0.88
Department of the Interior	79,482	616	590	0.74	296	269	0.34
Department of Justice	102,503	1,711	1,546	1.51	599	580	0.57
Department of Labor	16,154	229	174	1.08	165	137	0.85
Department of State	17,638	276	266	1.51	76	75	0.43
Department of Transportation	58,842	607	572	0.97	361	361	0.61
Department of the Treasury	131,069	1,729	1,717	1.31	883	871	0.66
Department of Veterans Affairs	230,709	4,057	3,579	1.55	2,232	2,003	0.87
Environmental Protection Agency	19,082	125	114	0.60	74	66	0.35
Equal Employment Opportunity Commission	2,608	72	69	2.65	39	38	1.46
Executive Office of the President Summary**	1,014	6	6	0.59	3	3	0.30
Office of Administration	222	3	3	1.35	0	0	0.00
Office of Management and Budget	491	0	0	0.00	1	1	0.20
Office of National Drug Control Policy	112	1	1	0.89	1	1	0.89
Office of U.S. Trade Representative	189	2	2	1.06	1	1	0.53
Export-Import Bank of the United States	395	16	15	3.80	5	5	1.27
Farm Credit Administration	290	5	5	1.72	4	4	1.38
Federal Communications Commission	2,049	91	91	4.44	3	3	0.15
Federal Deposit Insurance Corporation	5,496	52	51	0.93	32	30	0.55
Federal Election Commission	371	0	0	0.00	0	0	0.00
Federal Emergency Management Agency	8,663	111	111	1.28	28	28	0.32
Federal Energy Regulatory Commission	1,161	11	11	0.95	2	2	0.17
Federal Housing Finance Board	98	2	2	2.04	2	2	2.04
Federal Labor Relations Authority	205	2	2	0.98	2	2	0.98
Federal Maritime Commission	130	6	6	4.62	0	0	0.00
Federal Mediation & Conciliation Service	290	3	3	1.03	1	1	0.34
Federal Reserve Board	1,768	18	18	1.02	7	7	0.40
Federal Retirement Thrift Investment Board	100	2	2	2.00	2	2	2.00
Federal Trade Commission	1,077	33	30	2.79	4	4	0.37
General Services Administration	12,800	167	150	1.17	111	97	0.76
Government Printing Office	2,847	59	57	2.00	37	35	1.23
Holocaust Memorial Museum	368	3	3	0.82	1	1	0.27
International Boundary & Water Commission	273	8	5	1.83	5	4	1.47
International Trade Commission	363	2	2	0.55	0	0	0.00
John F Kennedy Center for the Arts	1,076	2	2	0.19	2	2	0.19
Merit Systems Protection Board	226	4	4	1.77	5	2	0.88
National Aeronautics & Space Administration	19,313	174	172	0.89	50	44	0.23
National Archives & Records Administration	3,086	35	33	1.07	11	10	0.32
National Credit Union Administration	945	8	8	0.85	5	5	0.53
National Endowment for the Arts	156	74	39	25.00	0	0	0.00
National Endowment for the Humanities	169	0	0	0.00	0	0	0.00
National Gallery of Art	805	27	25	3.11	13	13	1.61
National Labor Relations Board	1,937	33	30	1.55	12	10	0.52
National Science Foundation	1,411	7	7	0.50	6	6	0.43
National Transportation Safety Board	438	6	6	1.37	6	6	1.37
Nuclear Regulatory Commission	3,047	29	26	0.85	9	8	0.26
Office of Personnel Management	3,618	56	55	1.52	28	28	0.77
Office of Special Counsel	98	6	6	6.12	3	2	2.04
Overseas Private Investment Corporation	220	0	0	0.00	0	0	0.00
Peace Corps	914	10	5	0.55	2	2	0.22
Pension Benefit Guaranty Corporation	777	21	21	2.70	8	7	0.90
Railroad Retirement Board	1,135	6	5	0.44	2	2	0.18
Securities and Exchange Commission	3,293	18	17	0.52	14	13	0.39
Selective Service System	166	1	1	0.60	1	1	0.60
Small Business Administration	3,784	44	44	1.16	39	39	1.03
Smithsonian Institution	6,290	42	41	0.65	21	20	0.32
Social Security Administration	66,607	759	648	0.97	468	437	0.66
Tennessee Valley Authority	13,353	203	179	1.34	60	54	0.40
United States Armed Forces Retirement Home	640	0	0	0.00	0	0	0.00
United States Postal Service	821,881	20,102	17,826	2.17	8,487	7,258	0.88
United States Tax Court	251	3	3	1.20	0	0	0.00
Homeland Security-Memorandum of Understanding***	132,612	3,251	3,083	2.32	1,412	1,317	0.99
TOTAL	2,867,837	45,030	40,427	1.41	20,226	18,077	0.63
* The total work force number is classified information.
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
*** The total work force number does not include classified positions.
CABINET AGENCY SUB TOTAL	2,665,962	42,351	37,988	1.42	19,030	16,964	0.64
MID-SIZE AGENCY SUB TOTAL	155,388	1,677	1,510	0.97	883	815	0.52
SMALL AGENCY SUB TOTAL	46,487	1,002	929	2.00	313	298	0.64

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