2008 EEO-1 National Aggregate Report by NAICS-5 Code: 56142 - Telephone Call Centers
The U.S. Equal Employment Opportunity Commission
2008 EEO-1 National Aggregate Report by NAICS-5 Code: 56142 - Telephone Call Centers
(660 UNITS)
Number Employed | |||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Racial/Ethnic Group and Sex | Total Employment | Executive/Senior Level Officials & Managers | First/Mid Level Officials & Managers | Professionals | Technicians | Sales Workers | Office & Clerical Workers | Craft Workers | Operatives | Laborers | Service Workers |
ALL EMPLOYEES | 197,895 | 1,134 | 13,518 | 11,770 | 3,319 | 30,334 | 92,593 | 80 | 40,324 | 1,690 | 3,133 |
Men | 66,777 | 774 | 6,803 | 5,824 | 2,595 | 11,852 | 28,592 | 31 | 8,624 | 567 | 1,115 |
Women | 131,118 | 360 | 6,715 | 5,946 | 724 | 18,482 | 64,001 | 49 | 31,700 | 1,123 | 2,018 |
WHITE | 107,498 | 1,000 | 9,857 | 8,287 | 2,514 | 17,699 | 47,092 | 67 | 18,561 | 1,212 | 1,209 |
Men | 39,203 | 685 | 5,130 | 4,202 | 2,019 | 6,903 | 14,908 | 26 | 4,434 | 386 | 510 |
Women | 68,295 | 315 | 4,727 | 4,085 | 495 | 10,796 | 32,184 | 41 | 14,127 | 826 | 699 |
MINORITY | 90,397 | 134 | 3,661 | 3,483 | 805 | 12,635 | 45,501 | 13 | 21,763 | 478 | 1,924 |
Men | 27,574 | 89 | 1,673 | 1,622 | 576 | 4,949 | 13,684 | 5 | 4,190 | 181 | 605 |
Women | 62,823 | 45 | 1,988 | 1,861 | 229 | 7,686 | 31,817 | 8 | 17,573 | 297 | 1,319 |
BLACK | 53,837 | 42 | 1,880 | 1,466 | 278 | 7,883 | 25,636 | 1 | 15,102 | 314 | 1,235 |
Men | 14,123 | 20 | 761 | 514 | 192 | 2,990 | 6,878 | 0 | 2,315 | 117 | 336 |
Women | 39,714 | 22 | 1,119 | 952 | 86 | 4,893 | 18,758 | 1 | 12,787 | 197 | 899 |
HISPANIC | 27,086 | 46 | 1,224 | 785 | 264 | 3,708 | 15,490 | 8 | 4,949 | 97 | 515 |
Men | 9,738 | 35 | 573 | 371 | 195 | 1,489 | 5,343 | 5 | 1,482 | 35 | 210 |
Women | 17,348 | 11 | 651 | 414 | 69 | 2,219 | 10,147 | 3 | 3,467 | 62 | 305 |
ASIAN | 4,536 | 37 | 386 | 1,078 | 203 | 266 | 2,072 | 2 | 379 | 47 | 66 |
Men | 2,128 | 28 | 248 | 655 | 144 | 116 | 770 | 0 | 116 | 21 | 30 |
Women | 2,408 | 9 | 138 | 423 | 59 | 150 | 1,302 | 2 | 263 | 26 | 36 |
AMERICAN INDIAN | 1,712 | 5 | 91 | 52 | 23 | 273 | 905 | 1 | 336 | 6 | 20 |
Men | 558 | 3 | 38 | 22 | 19 | 102 | 278 | 0 | 88 | 3 | 5 |
Women | 1,154 | 2 | 53 | 30 | 4 | 171 | 627 | 1 | 248 | 3 | 15 |
HAWAIIAN | 553 | 3 | 15 | 26 | 14 | 127 | 283 | 0 | 56 | 1 | 28 |
Men | 210 | 3 | 12 | 13 | 11 | 71 | 80 | 0 | 14 | 0 | 6 |
Women | 343 | 0 | 3 | 13 | 3 | 56 | 203 | 0 | 42 | 1 | 22 |
TWO OR MORE RACES | 2,673 | 1 | 65 | 76 | 23 | 378 | 1,115 | 1 | 941 | 13 | 60 |
Men | 817 | 0 | 41 | 47 | 15 | 181 | 335 | 0 | 175 | 5 | 18 |
Women | 1,856 | 1 | 24 | 29 | 8 | 197 | 780 | 1 | 766 | 8 | 42 |
PARTICIPATION RATE | |||||||||||
ALL EMPLOYEES | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 | 100.00 |
Men | 33.74 | 68.25 | 50.33 | 49.48 | 78.19 | 39.07 | 30.88 | 38.75 | 21.39 | 33.55 | 35.59 |
Women | 66.26 | 31.75 | 49.67 | 50.52 | 21.81 | 60.93 | 69.12 | 61.25 | 78.61 | 66.45 | 64.41 |
WHITE | 54.32 | 88.18 | 72.92 | 70.41 | 75.75 | 58.35 | 50.86 | 83.75 | 46.03 | 71.72 | 38.59 |
Men | 19.81 | 60.41 | 37.95 | 35.70 | 60.83 | 22.76 | 16.10 | 32.50 | 11.00 | 22.84 | 16.28 |
Women | 34.51 | 27.78 | 34.97 | 34.71 | 14.91 | 35.59 | 34.76 | 51.25 | 35.03 | 48.88 | 22.31 |
MINORITY | 45.68 | 11.82 | 27.08 | 29.59 | 24.25 | 41.65 | 49.14 | 16.25 | 53.97 | 28.28 | 61.41 |
Men | 13.93 | 7.85 | 12.38 | 13.78 | 17.35 | 16.32 | 14.78 | 6.25 | 10.39 | 10.71 | 19.31 |
Women | 31.75 | 3.97 | 14.71 | 15.81 | 6.90 | 25.34 | 34.36 | 10.00 | 43.58 | 17.57 | 42.10 |
BLACK | 27.20 | 3.70 | 13.91 | 12.46 | 8.38 | 25.99 | 27.69 | 1.25 | 37.45 | 18.58 | 39.42 |
Men | 7.14 | 1.76 | 5.63 | 4.37 | 5.78 | 9.86 | 7.43 | 0.00 | 5.74 | 6.92 | 10.72 |
Women | 20.07 | 1.94 | 8.28 | 8.09 | 2.59 | 16.13 | 20.26 | 1.25 | 31.71 | 11.66 | 28.69 |
HISPANIC | 13.69 | 4.06 | 9.05 | 6.67 | 7.95 | 12.22 | 16.73 | 10.00 | 12.27 | 5.74 | 16.44 |
Men | 4.92 | 3.09 | 4.24 | 3.15 | 5.88 | 4.91 | 5.77 | 6.25 | 3.68 | 2.07 | 6.70 |
Women | 8.77 | 0.97 | 4.82 | 3.52 | 2.08 | 7.32 | 10.96 | 3.75 | 8.60 | 3.67 | 9.74 |
ASIAN AMERICAN | 2.29 | 3.26 | 2.86 | 9.16 | 6.12 | 0.88 | 2.24 | 2.50 | 0.94 | 2.78 | 2.11 |
Men | 1.08 | 2.47 | 1.83 | 5.57 | 4.34 | 0.38 | 0.83 | 0.00 | 0.29 | 1.24 | 0.96 |
Women | 1.22 | 0.79 | 1.02 | 3.59 | 1.78 | 0.49 | 1.41 | 2.50 | 0.65 | 1.54 | 1.15 |
AMERICAN INDIAN | 0.87 | 0.44 | 0.67 | 0.44 | 0.69 | 0.90 | 0.98 | 1.25 | 0.83 | 0.36 | 0.64 |
Men | 0.28 | 0.26 | 0.28 | 0.19 | 0.57 | 0.34 | 0.30 | 0.00 | 0.22 | 0.18 | 0.16 |
Women | 0.58 | 0.18 | 0.39 | 0.25 | 0.12 | 0.56 | 0.68 | 1.25 | 0.62 | 0.18 | 0.48 |
HAWAIIAN | 0.28 | 0.26 | 0.11 | 0.22 | 0.42 | 0.42 | 0.31 | 0.00 | 0.14 | 0.06 | 0.89 |
Men | 0.11 | 0.26 | 0.09 | 0.11 | 0.33 | 0.23 | 0.09 | 0.00 | 0.03 | 0.00 | 0.19 |
Women | 0.17 | 0.00 | 0.02 | 0.11 | 0.09 | 0.18 | 0.22 | 0.00 | 0.10 | 0.06 | 0.70 |
TWO OR MORE RACES | 1.35 | 0.09 | 0.48 | 0.65 | 0.69 | 1.25 | 1.20 | 1.25 | 2.33 | 0.77 | 1.92 |
Men | 0.41 | 0.00 | 0.30 | 0.40 | 0.45 | 0.60 | 0.36 | 0.00 | 0.43 | 0.30 | 0.57 |
Women | 0.94 | 0.09 | 0.18 | 0.25 | 0.24 | 0.65 | 0.84 | 1.25 | 1.90 | 0.47 | 1.34 |
This page was last modified on March 11, 2009.