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Table XIA Complaint ADR Activities

TABLE XIA - FY 2003 Complaint ADR Activities

Agency or Department	ADR PENDING		ADR OFFERED		REJECTED BY COMPLAINANT		REJECTED BY AGENCY		TOTAL ACCEPTED INTO ADR
	Complaints	Complainants	Complaints	Complainants	Complaints	Complainants	Complaints	Complainants	Complaints	Complainants
Agency for International Development	1	1	1	1	1	1	0	0	0	0
Broadcasting Board of Governors	0	0	18	18	18	18	0	0	0	0
Central Intelligence Agency	0	0	0	0	0	0	0	0	0	0
Commodity Futures Trading Commission	0	0	1	1	0	0	0	0	1	1
Consumer Product Safety Commission	0	0	0	0	0	0	0	0	0	0
Corporation for National Service	0	0	2	2	0	0	0	0	2	2
Court Services and Offender Supervision Agency	0	0	8	8	6	6	0	0	2	2
Department of Agriculture	4	1	60	50	17	13	2	2	41	35
Department of Commerce	4	4	24	24	17	17	2	2	5	5
Defense Summary **	44	43	1,648	1,497	957	862	76	115	616	564
Army & Air Force Exchange Service	0	0	48	48	41	41	1	1	6	6
Defense Commissary Agency	20	20	141	134	71	70	4	46	66	59
Defense Contract Audit Agency	0	0	6	6	1	1	0	0	5	5
Defense Contract Management Agency	0	0	16	16	3	3	0	0	13	13
Defense Education Activity	0	0	3	3	0	0	0	0	3	3
Defense Finance and Accounting Service	0	0	23	22	0	0	1	1	22	21
Defense Human Resources Activity	0	0	2	2	0	0	0	0	2	2
Defense Information Systems Agency	0	0	4	4	1	1	0	0	3	3
Defense Inspector General	0	0	2	2	0	0	0	0	2	2
Defense Intelligence Agency	0	0	0	0	0	0	0	0	0	0
Defense Logistics Agency	0	0	63	61	43	43	0	0	20	18
Defense National Guard Bureau	7	7	35	34	29	28	1	1	5	5
Defense National Imagery and Mapping Agency	2	2	24	24	12	12	4	4	8	8
Defense National Security Agency	0	0	0	0	0	0	0	0	0	0
Defense Nuclear Facilities Safety Board	0	0	0	0	0	0	0	0	0	0
Defense Office of the Secretary	0	0	7	7	2	2	0	0	5	5
Defense Security Service	0	0	0	0	0	0	0	0	0	0
Defense Threat Reduction Agency	0	0	4	4	4	4	0	0	0	0
Defense Tricare Management Activity	0	0	0	0	0	0	0	0	0	0
Department of the Air Force	6	5	589	502	410	347	32	31	147	125
Department of the Army	1	1	577	547	285	266	17	17	276	266
Department of the Navy	8	8	104	81	55	44	16	14	33	23
Department of Education	0	0	0	0	0	0	0	0	0	0
Department of Energy	3	3	33	29	14	14	4	4	15	11
Department of Health and Human Services	2	2	43	43	9	9	0	0	34	34
Department of Housing & Urban Development	0	0	39	36	0	0	4	4	35	32
Department of the Interior	1	1	137	127	36	26	37	37	64	64
Department of Justice	24	24	181	181	151	151	0	0	30	30
Department of Labor	4	4	136	116	103	95	3	3	30	18
Department of State	0	0	7	7	1	1	3	3	3	3
Department of Transportation	7	7	116	116	60	60	0	0	56	56
Department of the Treasury	3	3	73	73	20	20	23	23	30	30
Department of Veterans Affairs	3	3	70	70	37	37	0	0	33	33
Environmental Protection Agency	0	0	9	9	0	0	0	0	9	9
Equal Employment Opportunity Commission	1	1	23	23	9	9	1	1	13	13
Executive Office of the President Summary**	0	0	0	0	0	0	0	0	0	0
Office of Administration	0	0	0	0	0	0	0	0	0	0
Office of Management and Budget	0	0	0	0	0	0	0	0	0	0
Office of National Drug Control Policy	0	0	0	0	0	0	0	0	0	0
Office of U.S. Trade Representative	0	0	0	0	0	0	0	0	0	0
Export-Import Bank of the United States	0	0	1	1	0	0	0	0	1	1
Farm Credit Administration	0	0	0	0	0	0	0	0	0	0
Federal Communications Commission	0	0	0	0	0	0	0	0	0	0
Federal Deposit Insurance Corporation	3	3	38	25	25	15	0	0	13	10
Federal Election Commission	0	0	0	0	0	0	0	0	0	0
Federal Emergency Management Agency	0	0	1	1	0	0	0	0	1	1
Federal Energy Regulatory Commission	0	0	0	0	0	0	0	0	0	0
Federal Housing Finance Board	0	0	1	1	0	0	0	0	1	1
Federal Labor Relations Authority	0	0	3	3	3	3	0	0	0	0
Federal Maritime Commission	0	0	0	0	0	0	0	0	0	0
Federal Mediation & Conciliation Service	0	0	0	0	0	0	0	0	0	0
Federal Reserve Board	0	0	2	2	0	0	0	0	2	2
Federal Retirement Thrift Investment Board	0	0	0	0	0	0	0	0	0	0
Federal Trade Commission	0	0	4	4	4	4	0	0	0	0
General Services Administration	0	0	74	72	67	66	1	1	6	5
Government Printing Office	0	0	2	2	0	0	0	0	2	2
Holocaust Memorial Museum	0	0	0	0	0	0	0	0	0	0
International Boundary & Water Commission	0	0	1	1	0	0	0	0	1	1
International Trade Commission	0	0	0	0	0	0	0	0	0	0
John F Kennedy Center for the Arts	0	0	0	0	0	0	0	0	0	0
Merit Systems Protection Board	0	0	0	0	0	0	0	0	0	0
National Aeronautics & Space Administration	4	4	50	50	30	30	2	2	18	18
National Archives & Records Administration	11	3	2	2	0	0	0	0	2	2
National Credit Union Administration	0	0	5	5	4	4	1	1	0	0
National Endowment for the Arts	0	0	0	0	0	0	0	0	0	0
National Endowment for the Humanities	0	0	0	0	0	0	0	0	0	0
National Gallery of Art	0	0	13	13	11	11	0	0	2	2
National Labor Relations Board	0	0	10	10	7	7	2	2	1	1
National Science Foundation	0	0	6	6	6	6	0	0	0	0
National Transportation Safety Board	0	0	6	6	6	6	0	0	0	0
Nuclear Regulatory Commission	4	3	9	8	8	7	0	0	1	1
Office of Personnel Management	0	0	1	1	0	0	0	0	1	1
Office of Special Counsel	0	0	0	0	0	0	0	0	0	0
Overseas Private Investment Corporation	0	0	0	0	0	0	0	0	0	0
Peace Corps	0	0	0	0	0	0	0	0	0	0
Pension Benefit Guaranty Corporation	0	0	9	9	7	7	0	0	2	2
Railroad Retirement Board	0	0	0	0	0	0	0	0	0	0
Securities and Exchange Commission	0	0	1	1	0	0	0	0	1	1
Selective Service System	0	0	0	0	0	0	0	0	0	0
Small Business Administration	1	1	3	3	2	2	0	0	1	1
Smithsonian Institution	0	0	2	2	1	1	0	0	1	1
Social Security Administration	0	0	176	176	120	120	23	23	16	16
Tennessee Valley Authority	0	0	6	5	0	0	0	0	6	5
United States Armed Forces Retirement Home	0	0	0	0	0	0	0	0	0	0
United States Postal Service	101	98	2,928	2,872	408	401	18	17	2,502	2,454
United States Tax Court	0	0	0	0	0	0	0	0	0	0
Homeland Security-Mem. of Understanding	5	3	85	83	13	13	7	6	65	64
TOTAL	230	212	6,068	5,795	2,178	2,042	209	246	3,665	3,534
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	205	196	5,580	5,324	1,843	1,719	179	216	3,559	3,433
MID-SIZE AGENCY SUB TOTAL	8	8	359	343	245	234	26	26	71	66
SMALL AGENCY SUB TOTAL	17	8	129	128	90	89	4	4	35	35

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