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2. Table IIB Complaint Closures (Consolidated; Not Consolidated)

Table IIB Complaint Closures (Consolidated; Not Consolidated)

Table IIB FY 2003 Complaint Closures (Consolidated; Not Con

Agency or Department	Not Consolidated #	Closures		Consolidated #	Closures		Joint Processing Units
		#	%		#	%
Agency for International Development	24	7	29.17	0	0	0.00	0
Broadcasting Board of Governors	53	29	54.72	0	0	0.00	0
Central Intelligence Agency	35	14	40.00	4	0	0.00	2
Commodity Futures Trading Commission	13	4	30.77	0	0	0.00	0
Consumer Product Safety Commission	6	3	50.00	0	0	0.00	0
Corporation for National Service	21	9	42.86	0	0	0.00	0
Court Services and Offender Supervision Agency	20	10	50.00	4	0	0.00	2
Department of Agriculture	2,639	601	22.77	88	9	10.23	38
Department of Commerce	718	285	39.69	85	47	55.29	8
Defense Summary **	7,158	3,265	45.61	643	293	45.57	210
Army & Air Force Exchange Service	241	84	34.85	33	8	24.24	10
Defense Commissary Agency	339	148	43.66	29	23	79.31	13
Defense Contract Audit Agency	60	30	50.00	12	2	16.67	6
Defense Contract Management Agency	188	61	32.45	31	16	51.61	6
Defense Education Activity	154	49	31.82	9	7	77.78	0
Defense Finance and Accounting Service	273	124	45.42	26	2	7.69	11
Defense Human Resources Activity	6	4	66.67	0	0	0.00	0
Defense Information Systems Agency	30	14	46.67	0	0	0.00	0
Defense Inspector General	9	6	66.67	0	0	0.00	0
Defense Intelligence Agency	29	14	48.28	0	0	0.00	0
Defense Logistics Agency	380	158	41.58	35	16	45.71	15
Defense National Guard Bureau	120	22	18.33	66	1	1.52	7
Defense National Imagery and Mapping Agency	35	12	34.29	0	0	0.00	0
Defense National Security Agency	51	23	45.10	5	0	0.00	2
Defense Nuclear Facilities Safety Board	0	0	0.00	0	0	0.00	0
Defense Office of the Secretary	67	24	35.82	0	0	0.00	0
Defense Security Service	21	9	42.86	2	2	100.00	1
Defense Threat Reduction Agency	6	2	33.33	0	0	0.00	0
Defense Tricare Management Activity	0	0	0.00	0	0	0.00	0
Department of the Air Force	1,180	563	47.71	117	61	52.14	47
Department of the Army	2,018	968	47.97	249	146	58.63	91
Department of the Navy	1,951	950	48.69	29	9	31.03	1
Department of Education	78	37	47.44	0	0	0.00	0
Department of Energy	240	92	38.33	5	5	100.00	0
Department of Health and Human Services	618	289	46.76	48	13	27.08	10
Department of Housing & Urban Development	370	151	40.81	16	0	0.00	3
Department of the Interior	791	366	46.27	110	82	74.55	48
Department of Justice	1,895	724	38.21	154	105	68.18	49
Department of Labor	414	181	43.72	59	21	35.59	26
Department of State	138	75	54.35	24	11	45.83	9
Department of Transportation	1,182	542	45.85	9	5	55.56	4
Department of the Treasury	2,068	1,131	54.69	73	13	17.81	32
Department of Veterans Affairs	5,227	2,380	45.53	167	92	55.09	75
Environmental Protection Agency	235	85	36.17	14	4	28.57	6
Equal Employment Opportunity Commission	90	35	38.89	9	7	77.78	4
Executive Office of the President Summary**	4	1	25.00	0	0	0.00	0
Office of Administration	0	0	0.00	0	0	0.00	0
Office of Management and Budget	2	1	50.00	0	0	0.00	0
Office of National Drug Control Policy	1	0	0.00	0	0	0.00	0
Office of U.S. Trade Representative	1	0	0.00	0	0	0.00	0
Export-Import Bank of the United States	12	6	50.00	0	0	0.00	0
Farm Credit Administration	5	3	60.00	0	0	0.00	0
Federal Communications Commission	14	5	35.71	0	5	0.00	0
Federal Deposit Insurance Corporation	149	56	37.58	34	28	82.35	13
Federal Election Commission	2	1	50.00	0	0	0.00	0
Federal Emergency Management Agency	91	28	30.77	4	0	0.00	2
Federal Energy Regulatory Commission	6	4	66.67	0	0	0.00	0
Federal Housing Finance Board	3	1	33.33	2	2	100.00	1
Federal Labor Relations Authority	3	2	66.67	0	0	0.00	0
Federal Maritime Commission	0	0	0.00	0	0	0.00	0
Federal Mediation & Conciliation Service	3	3	100.00	0	0	0.00	0
Federal Reserve Board	20	10	50.00	0	0	0.00	0
Federal Retirement Thrift Investment Board	2	0	0.00	0	0	0.00	0
Federal Trade Commission	10	4	40.00	0	0	0.00	0
General Services Administration	248	114	45.97	11	5	45.45	3
Government Printing Office	115	50	43.48	11	0	0.00	5
Holocaust Memorial Museum	5	1	20.00	2	2	100.00	1
International Boundary & Water Commission	9	8	88.89	5	5	100.00	2
International Trade Commission	0	0	0.00	0	0	0.00	0
John F Kennedy Center for the Arts	3	1	33.33	0	0	0.00	0
Merit Systems Protection Board	4	4	100.00	6	2	33.33	1
National Aeronautics & Space Administration	108	42	38.89	24	9	37.50	6
National Archives & Records Administration	55	22	40.00	22	15	68.18	8
National Credit Union Administration	13	5	38.46	4	0	0.00	2
National Endowment for the Arts	1	1	100.00	0	0	0.00	0
National Endowment for the Humanities	0	0	0.00	0	0	0.00	0
National Gallery of Art	14	6	42.86	7	0	0.00	0
National Labor Relations Board	34	14	41.18	15	8	53.33	5
National Science Foundation	11	3	27.27	0	0	0.00	0
National Transportation Safety Board	14	2	14.29	0	2	0.00	0
Nuclear Regulatory Commission	22	11	50.00	9	5	55.56	4
Office of Personnel Management	56	18	32.14	4	0	0.00	0
Office of Special Counsel	2	0	0.00	2	0	0.00	1
Overseas Private Investment Corporation	1	1	100.00	0	0	0.00	0
Peace Corps	9	0	0.00	0	0	0.00	0
Pension Benefit Guaranty Corporation	11	6	54.55	6	1	16.67	3
Railroad Retirement Board	5	2	40.00	0	0	0.00	0
Securities and Exchange Commission	43	26	60.47	5	5	100.00	1
Selective Service System	3	0	0.00	0	0	0.00	0
Small Business Administration	98	53	54.08	0	0	0.00	0
Smithsonian Institution	46	21	45.65	4	2	50.00	1
Social Security Administration	1,515	493	32.54	56	3	5.36	22
Tennessee Valley Authority	162	64	39.51	0	0	0.00	0
United States Armed Forces Retirement Home	4	4	100.00	8	8	100.00	0
United States Postal Service	19,229	6,526	33.94	580	108	18.62	264
United States Tax Court	0	0	0.00	0	0	0.00	0
Homeland Security-Mem. of Understanding	3,115	844	27.09	130	69	53.08	49
TOTAL	49,312	18,781	38.09	2,463	991	40.24	920
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL	45,880	17,489	38.12	2,191	873	39.84	825
MID-SIZE AGENCY SUB TOTAL	2,652	956	36.05	147	51	34.69	53
SMALL AGENCY SUB TOTAL	780	336	43.08	125	67	53.60	42

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