SHRM® Equal Employment Opportunity Commission (EEOC) Survey
SHRM® Equal Employment Opportunity Commission (EEOC) Survey
Conducted August 21-28, 2003
370 responses of 2245 emails sent, 1950 received (response rate = 19.0%)
Has your organization ever received an EEOC complaint?
| Yes | 61.5% |
| No | 38.5% |
(Of the 225 respondents who said yes) How many EEOC complaints has your organization received?
| 1-3 | 56.5% |
| 4-6 | 13.8% |
| More than 6 | 29.7% |
When your organization receives an EEOC complaint, who is responsible for handling it?
| HR department | 66.8% |
| In-house counsel | 10.4% |
| Outside counsel | 12.5% |
| Consultant | 1.4% |
| Other (Please specify) | 8.9% |
For information on EEO concerns, which EEOC office do you or your organization most often consult?
| EEOC Headquarters in Washington | 2.5% |
| EEOC regional office nearest you | 26.1% |
| EEOC field office nearest you | 25.2% |
| State Fair Employment Office | 7.4% |
| Local Fair Employment Office | 2.8% |
| We do not consult with an EEOC office | 36.0% |
How often do you use the EEOC's website?
| Never | 26.8% |
| Rarely | 41.3% |
| Sometimes | 27.9% |
| Often | 4.1% |
If you have had prior dealings with the EEOC, how would you rate their customer service? (32.1% had not; percentages below are of the 237 respondents who had)
| Excellent | 4.2% |
| Good | 28.7% |
| Average | 40.1% |
| Fair | 18.6% |
| Poor | 8.4% |
Which component(s) of the EEOC are most important to you and your organization? Please select all that apply.
| Prevention | 83.4% |
| Mediation | 31.8% |
| Enforcement | 23.6% |
| Other (please specify) | 3.8% |
Would you or your organization use an EEOC national call center, which would replace the field office structure and cover routine inquiries, and allow your organization to provide information needed by field investigators to begin initial work on charge filings?
| Yes | 76.0% |
| No | 24.0% |
Would you or your organization use an internet-based charge processing, which would allow your initial contact with the EEOC to be made via the internet?
| Yes | 78.7% |
| No | 21.3% |
Other (specify) responses from question, "When your organization receives an EEOC complaint, who is responsible for handling it?"
- Do not use
- Maybe HR or in-house counsel or both
- HR Department in conjunction with in-house legal counsel
- CEO
- Assist from outside counsel
- Outside counsel arranged by our insurance carrier
- HR and in-house legal
- Both HR and outside counsel
- HR with legal guidance
- EEO/AA Officer
- Office Coordinator/EEOC Officer
- Internal Ombudsman in conjunction with HR and Legal.
- Controller
- Our outsourced PEO
- HR, Outside Counsel, in-house counsel
- President
- HR and In-house counsel
- Labor Relations Department
- Both in-house and outside counsel with HR
Other (specify) responses for question, "Which component(s) of the EEOC are most important to you and your organization?"
- Reference only
- Assistance
- None
- Clarification
- Education
- Objectivity, fairness
- Fairness
- N/A
- Applicant Flow
- Tech assistance
- Educational
- Interpretation
- Investigation
- Reports
This page was last modified on September 16, 2003.