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Table B-9c Timeliness and Cost of All Completed Complaint Investigations - Sub-Component Data

Table B-9c
FY 2011 Timeliness and Cost of All Completed Complaint Investigations - Sub-Component Data
Agency or Department Total Number Completed Investigations Average Processing Days Completed Investigations Number Timely Completed within 180 Days Number  Timely Completed within 181-360 Days Total Number Timely Completed Investigations % Investigations Timely Completed  Total Cost All Completed Investigations   Average Cost All Completed Investigations 
Defense Logistics Agency Wide 88 269.51 12 16 28 31.82% $776,595.60 $8,824.95
DLA Aviation 15 189.4 6 0 6 40.00% $132,374.25 $8,824.95
DLA Disposition Services 9 335.78 0 0 0 0.00% $79,424.55 $8,824.95
DLA Distribution 28 309.86 0 9 9 32.14% $247,098.60 $8,824.95
DLA Headquarters Operations Division 15 274.4 4 2 6 40.00% $132,374.25 $8,824.95
DLA Land and Maritime 15 226.93 2 4 6 40.00% $132,374.25 $8,824.95
DLA Logistics Information Service 3 333 0 0 0 0.00% $26,474.85 $8,824.95
DLA Troop Support 3 219.67 0 1 1 33.33% $26,474.85 $8,824.95
                 
                 
Defense National Guard Bureau Wide 0 0 0 0 0 0.00% $0.00 $0.00
Alabama National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Alaska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arizona National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Arkansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
California National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Colorado National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Connecticut National Guard 0 0 0 0 0 0.00% $0.00 $0.00
DC National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Delaware National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Florida National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Georgia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Guam National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Hawaii National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Idaho National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Illinois National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Indiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Iowa National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kansas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Kentucky National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Louisiana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maine National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Maryland National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Massachusetts National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Michigan National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Minnesota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Mississippi National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Missouri National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Montana National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nebraska National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Nevada National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Hampshire National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Jersey National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New Mexico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
New York National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
North Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Ohio National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oklahoma National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Oregon National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Pennsylvania National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Puerto Rico National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Rhode Island National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Carolina National Guard 0 0 0 0 0 0.00% $0.00 $0.00
South Dakota National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Tennessee National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Texas National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Utah National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Vermont National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virgin Islands National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Washington State National Guard 0 0 0 0 0 0.00% $0.00 $0.00
West Virginia National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wisconsin National Guard 0 0 0 0 0 0.00% $0.00 $0.00
Wyoming National Guard 0 0 0 0 0 0.00% $0.00 $0.00
                 
                 
Department of Agriculture Wide 441 269.68 170 16 186 42.18% $1,868,632.52 $4,237.26
USDA Agricultural Marketing Service 8 171 5 3 8 100.00% $24,262.00 $3,032.75
USDA Agricultural Research Service 23 220.04 10 0 10 43.48% $71,207.00 $3,095.96
USDA Agriculture Headquarters 28 327.64 2 0 2 7.14% $74,060.00 $2,645.00
USDA Animal and Plant Health Inspection Service 44 175.27 30 0 30 68.18% $166,082.00 $3,774.59
USDA Economic Research Service 11 1,148.00 0 0 0 0.00% $31,780.00 $2,889.09
USDA Farm Service Agency 52 134.77 40 0 40 76.92% $188,648.79 $3,627.86
USDA Food and Nutrition Service 10 255.3 1 0 1 10.00% $46,272.00 $4,627.20
USDA Food Safety And Inspection Service 54 285.07 20 5 25 46.30% $195,381.73 $3,618.18
USDA Foreign Agricultural Service 3 213.67 0 0 0 0.00% $6,402.00 $2,134.00
USDA Forest Service 114 214.89 45 5 50 43.86% $769,899.00 $6,753.50
USDA Grain Inspection, Packers and Stockyards Administration 7 164.14 6 0 6 85.71% $27,197.00 $3,885.29
USDA National Agricultural Statistics Service 0 0 0 0 0 0.00% $0.00 $0.00
USDA National Appeals Division 0 0 0 0 0 0.00% $0.00 $0.00
USDA National Institute of Food and Agriculture 1 250 0 0 0 0.00% $4,500.00 $4,500.00
USDA Natural Resources Conservation Service 27 308.15 5 2 7 25.93% $68,330.00 $2,530.74
USDA Office Of Inspector General 8 338.63 5 0 5 62.50% $27,794.00 $3,474.25
USDA Office Of The Chief Financial Officer 17 391.35 0 0 0 0.00% $62,420.00 $3,671.76
USDA Risk Management Agency 5 610.6 0 0 0 0.00% $17,257.00 $3,451.40
USDA Rural Development 29 370.93 1 1 2 6.90% $87,140.00 $3,004.83
                 
                 
Department of Commerce Wide 709 226.61 168 262 430 60.65% $2,587,247.46 $3,649.15
DOC U. S. Patent and Trademark Office 10 176.3 8 2 10 100.00% $40,947.60 $4,094.76
DOC All Other Commerce Bureaus 20 195.6 11 9 20 100.00% $125,266.10 $6,263.31
DOC Bureau of the Census 60 172.67 46 13 59 98.33% $313,983.30 $5,233.06
DOC Decennial Census 569 237.97 74 217 291 51.14% $1,829,690.50 $3,215.62
DOC International Trade Administration 2 199.5 0 2 2 100.00% $12,462.75 $6,231.38
DOC National Institute of Standards & Technology 7 173.86 4 3 7 100.00% $34,756.00 $4,965.14
DOC National Oceanic & Atmospheric Administration 41 185.71 25 16 41 100.00% $230,141.21 $5,613.20
                 
                 
Department of Energy Wide NRF NRF NRF NRF NRF NRF NRF NRF
                 
                 
Department of Health and Human Services Wide 197 147.62 158 32 190 96.45% $1,143,497.14 $5,804.55
HHS Administration for Children and Families 15 178.13 7 7 14 93.33% $49,693.00 $3,312.87
HHS Agency for Healthcare Research and Quality 1 112 1 0 1 100.00% $4,580.00 $4,580.00
HHS Centers for Disease Control and Prevention 26 176.35 16 6 22 84.62% $152,517.80 $5,866.07
HHS Centers for Medicare & Medicaid Services 21 148.05 20 1 21 100.00% $52,302.95 $2,490.62
HHS Food and Drug Administration 19 210 11 8 19 100.00% $197,053.25 $10,371.22
HHS Health Resources and Services Administration 13 133.46 13 0 13 100.00% $53,022.00 $4,078.62
HHS Indian Health Service 66 116.67 59 7 66 100.00% $264,764.40 $4,011.58
HHS National Institutes of Health 13 150 10 3 13 100.00% $266,006.20 $20,462.02
HHS Office of the Secretary of Health & Human Services 20 137.25 19 0 19 95.00% $99,068.18 $4,953.41
HHS Program Support Center 0 0 0 0 0 0.00% $0.00 $0.00
HHS Substance Abuse & Mental Health Services Admin 3 161.33 2 0 2 66.67% $4,489.36 $1,496.45
                 
                 
Department of Homeland Security Wide 888 243.23 385 146 531 59.80% $3,664,840.32 $4,127.07
DHS Federal Emergency Management Agency 97 432.97 0 10 10 10.31% $379,825.81 $3,915.73
DHS Federal Law Enforcement Training Center 10 248.8 4 3 7 70.00% $34,258.43 $3,425.84
DHS Headquarters 34 271.47 7 6 13 38.24% $63,503.95 $1,867.76
DHS Transportation Security Administration 250 303.4 4 49 53 21.20% $836,111.00 $3,344.44
DHS U.S. Citizenship and Immigration Services 82 134.1 73 8 81 98.78% $310,876.00 $3,791.17
DHS U.S. Coast Guard 30 261.17 17 11 28 93.33% $106,491.00 $3,549.70
DHS U.S. Customs and Border Protection 268 144.07 235 30 265 98.88% $1,461,844.00 $5,454.64
DHS U.S. Immigration and Customs Enforcement 98 220.21 41 25 66 67.35% $407,068.13 $4,153.76
DHS U.S. Secret Service 19 389.53 4 4 8 42.11% $64,862.00 $3,413.79
                 
                 
Department of Justice Wide 531 196.25 283 124 407 76.65% $2,801,502.22 $5,275.90
DOJ Alcohol, Tobacco, Firearms and Explosives 28 287.93 3 5 8 28.57% $152,859.34 $5,459.26
DOJ Bureau of Prisons 315 158.74 232 42 274 86.98% $1,552,683.26 $4,929.15
DOJ Drug Enforcement Administration 16 276.25 0 5 5 31.25% $51,757.28 $3,234.83
DOJ Executive Office for Immigration Review 5 120.4 5 0 5 100.00% $13,408.54 $2,681.71
DOJ Executive Office for U.S. Attorneys 20 252.5 8 11 19 95.00% $41,703.78 $2,085.19
DOJ Federal Bureau of Investigation 99 244.49 20 51 71 71.72% $830,086.24 $8,384.71
DOJ Office of Justice Programs 0 0 0 0 0 0.00% $0.00 $0.00
DOJ Offices, Boards, and Divisions 14 302.5 0 2 2 14.29% $64,676.89 $4,619.78
DOJ U.S. Marshals Service 34 224.5 15 8 23 67.65% $94,326.89 $2,774.32
                 
                 
Department of Labor Wide 101 195.27 66 31 97 96.04% $424,820.44 $4,206.14
DOL (DM and others) 36 192.92 23 12 35 97.22% $0.00 $0.00
DOL Bureau of Labor Statistics 6 177 4 1 5 83.33% $0.00 $0.00
DOL Employment and Training Administration 14 178 10 4 14 100.00% $0.00 $0.00
DOL Mine Safety and Health Administration 17 213.76 9 7 16 94.12% $0.00 $0.00
DOL Occupational Safety and Health Administration 8 166.88 8 0 8 100.00% $0.00 $0.00
DOL Office of Workers Compensation Programs 7 187.86 5 1 6 85.71% $0.00 $0.00
DOL Wage and Hour Division 13 226.08 7 6 13 100.00% $0.00 $0.00
                 
                 
Department of the Army Wide 510 234.54 108 55 163 31.96% $3,394,217.78 $6,655.33
Eighth U.S. Army (KOREA) 1 252 0 0 0 0.00% $7,578.09 $7,578.09
Headquarters, Department of Army 29 258.45 5 6 11 37.93% $200,103.15 $6,900.11
U.S. Army Corps of Engineers 64 241.59 13 4 17 26.56% $439,007.58 $6,859.49
U.S. Army Europe 2 168 2 0 2 100.00% $11,483.18 $5,741.59
U.S. Army Forces Command 8 204.38 4 0 4 50.00% $51,868.06 $6,483.51
U.S. Army Installation Management Command 127 231.57 27 10 37 29.13% $893,805.93 $7,037.84
U.S. Army Intelligence and Security Command 7 246.14 0 3 3 42.86% $48,947.63 $6,992.52
U.S. Army Material Command 116 242.22 26 10 36 31.03% $763,159.30 $6,578.96
U.S. Army Medical Command 81 232.12 13 9 22 27.16% $566,966.30 $6,999.58
U.S. Army Network Enterprise Technology Command 12 201.83 2 1 3 25.00% $76,059.74 $6,338.31
U.S. Army Pacific (USARPAC) 0 0 0 0 0 0.00% $0.00 $0.00
U.S. Army Reserve Command 18 205.61 6 7 13 72.22% $29,964.67 $1,664.70
U.S. Army Space and Missile Defense Command 3 190.67 1 1 2 66.67% $20,073.77 $6,691.26
U.S. Army Special Operations Command (USASOC) 4 253.5 0 0 0 0.00% $6,674.14 $1,668.54
U.S. Army Test and Evaluation Command 4 168.5 2 1 3 75.00% $27,166.36 $6,791.59
U.S. Army Training and Doctrine Command 34 235.88 7 3 10 29.41% $251,359.88 $7,392.94
                 
                 
Department of the Interior Wide 198 233.73 85 33 118 59.60% $757,640.82 $3,826.47
DOI Bureau Of Indian Affairs 47 281.66 8 1 9 19.15% $222,328.00 $4,730.38
DOI Bureau Of Land Management 26 200.62 18 4 22 84.62% $86,666.25 $3,333.32
DOI Bureau of Ocean Energy Mgt, Regulation & Enforcement 7 190.71 4 0 4 57.14% $22,403.74 $3,200.53
DOI Bureau Of Reclamation 20 239.6 17 0 17 85.00% $58,457.17 $2,922.86
DOI Fish And Wildlife Service 22 95.09 17 3 20 90.91% $80,868.00 $3,675.82
DOI Geological Survey 13 245.92 2 9 11 84.62% $81,880.66 $6,298.51
DOI National Park Service 39 284.49 8 10 18 46.15% $118,778.00 $3,045.59
Of Surface Mining, Reclamation and Enforcement 6 139 6 0 6 100.00% $25,341.00 $4,223.50
DOI-Office Of The Secretary 18 248.83 5 6 11 61.11% $60,918.00 $3,384.33
                 
                 
Department of the Navy Wide 314 262.51 55 83 138 43.95% $2,866,820.00 $9,130.00
Chief Of Naval Operations 13 276.31 2 3 5 38.46% $118,690.00 $9,130.00
Commander Naval Installations Command 56 278.25 11 15 26 46.43% $511,280.00 $9,130.00
Commander Naval Reserve 0 0 0 0 0 0.00% $0.00 $0.00
Commander Pacific Fleet 17 228.18 3 3 6 35.29% $155,210.00 $9,130.00
DON Assistant for Administration 13 370.38 1 3 4 30.77% $118,690.00 $9,130.00
DON Bureau of Medicine & Surgery 40 251.83 8 9 17 42.50% $365,200.00 $9,130.00
DON SPAWAR 2 202 1 0 1 50.00% $18,260.00 $9,130.00
DON Strategic Systems Project Office 0 0 0 0 0 0.00% $0.00 $0.00
Fleet Forces Command 14 210.86 5 4 9 64.29% $127,820.00 $9,130.00
Marine Corps HQ 48 285.02 5 17 22 45.83% $438,240.00 $9,130.00
Military Sealift Command 5 256.4 1 0 1 20.00% $45,650.00 $9,130.00
Naval Air Systems Command 42 246.62 4 14 18 42.86% $383,460.00 $9,130.00
Naval Education & Training Command 2 391.5 0 0 0 0.00% $18,260.00 $9,130.00
Naval Sea Systems Command 19 226.32 5 6 11 57.89% $173,470.00 $9,130.00
Naval Special Warfare Command 0 0 0 0 0 0.00% $0.00 $0.00
Naval Supply Systems Command 12 201.83 3 2 5 41.67% $109,560.00 $9,130.00
Naval Systems Management Activity 0 0 0 0 0 0.00% $0.00 $0.00
Navy Facilities & Engineering Command 27 271.3 5 5 10 37.04% $246,510.00 $9,130.00
Navy Military Personnel Command 1 365 0 0 0 0.00% $9,130.00 $9,130.00
Office Of Naval Intelligence 2 234.5 0 2 2 100.00% $18,260.00 $9,130.00
Office Of Naval Research 1 147 1 0 1 100.00% $9,130.00 $9,130.00
                 
                 
Department of the Treasury Wide 339 170.39 220 102 322 94.99% $2,107,812.00 $6,217.73
Treas - Alcohol and Tobacco Tax and Trade Bureau 1 224 0 1 1 100.00% $0.00 $0.00
Treas - Bureau of Engraving and Printing 16 159.81 12 4 16 100.00% $0.00 $0.00
Treas - Bureau of the Public Debt 3 139.33 3 0 3 100.00% $0.00 $0.00
Treas - Departmental Offices 9 166.67 5 4 9 100.00% $0.00 $0.00
Treas - Financial Crimes Enforcement Network 3 169.67 2 1 3 100.00% $0.00 $0.00
Treas - Financial Management Service 8 154.75 7 1 8 100.00% $0.00 $0.00
Treas - Inspector General For Tax Administration 1 220 0 1 1 100.00% $0.00 $0.00
Treas - Internal Revenue Service 239 174.82 151 73 224 93.72% $2,107,812.00 $8,819.30
Treas - Office of the Comptroller of the Currency 6 144.67 5 1 6 100.00% $0.00 $0.00
Treas - Office of Thrift Supervision 4 155.5 4 0 4 100.00% $0.00 $0.00
Treas - Special IG for the Trouble Assets Relief Program 3 147.67 3 0 3 100.00% $0.00 $0.00
Treas - U. S. Mint 40 157.3 25 13 38 95.00% $0.00 $0.00
Treas -IRS Office of the Chief Counsel 6 181.17 3 3 6 100.00% $0.00 $0.00
Treas- Office of the Inspector General 0 0 0 0 0 0.00% $0.00 $0.00
                 
                 
Department of Transportation Wide 247 145.66 212 10 222 89.88% $1,003,071.67 $4,061.02
DOT Federal Aviation Administration 193 147.19 163 8 171 88.60% $799,860.16 $4,144.35
DOT Federal Highway Administration 12 145.67 10 1 11 91.67% $50,820.03 $4,235.00
DOT Federal Motor Carrier Safety Administration 9 165.33 8 1 9 100.00% $41,682.03 $4,631.34
DOT Federal Railroad Administrataion 1 177 1 0 1 100.00% $3,046.00 $3,046.00
DOT Federal Transit Administration 0 0 0 0 0 0.00% $0.00 $0.00
DOT Maritime Administration 9 122.11 8 0 8 88.89% $29,452.29 $3,272.48
DOT National Highway Traffic Safety Administration 5 114.6 5 0 5 100.00% $15,230.00 $3,046.00
DOT Office of Inspector General 3 131 3 0 3 100.00% $11,176.29 $3,725.43
DOT Office of the Secretary 7 156.71 6 0 6 85.71% $21,322.00 $3,046.00
DOT Pipeline & Hazardous Materials Safety Admin 1 157 1 0 1 100.00% $3,046.00 $3,046.00
DOT Research and Inovative Technology Administration 7 119.71 7 0 7 100.00% $27,436.87 $3,919.55
DOT St. Lawrence Development Corporation 0 0 0 0 0 0.00% $0.00 $0.00
                 
                 
Department of Veterans Affairs Wide 1,598 179.9 1,084 191 1,275 79.79% $13,626,386.24 $8,527.15
VA-HQ and Others 67 179.37 42 10 52 77.61% $0.00 $0.00
VA-National Cemetery Administration 12 167.58 11 1 12 100.00% $0.00 $0.00
VA-Veterans Benefits Administration 138 174.39 89 15 104 75.36% $0.00 $0.00
VA-Veterans Health Administration 1,381 180.58 942 165 1,107 80.16% $0.00 $0.00
                 
                 
Federal Housing Finance Agency Wide 0 0 0 0 0 0.00% $0.00 $0.00
Federal Housing Finance Agency Hqtrs 0 0 0 0 0 0.00% $0.00 $0.00
Federal Housing Finance Agency OIG 0 0 0 0 0 0.00% $0.00 $0.00
                 
                 
General Services Administration Wide 65 262.89 19 26 45 69.23% $184,094.06 $2,832.22
GSA Central Office 15 292.27 1 10 11 73.33% $32,685.34 $2,179.02
GSA National Capital Region 11 347.45 1 3 4 36.36% $27,524.73 $2,502.25
GSA Region 1 0 0 0 0 0 0.00% $0.00 $0.00
GSA Region 10 1 154 1 0 1 100.00% $1,800.00 $1,800.00
GSA Region 2 3 171.33 3 0 3 100.00% $10,190.00 $3,396.67
GSA Region 3 5 281.2 1 1 2 40.00% $12,670.00 $2,534.00
GSA Region 4 11 290 0 7 7 63.64% $43,492.47 $3,953.86
GSA Region 5 3 205.33 1 2 3 100.00% $10,901.00 $3,633.67
GSA Region 6 2 190 1 1 2 100.00% $6,998.00 $3,499.00
GSA Region 7 5 198.4 4 1 5 100.00% $14,237.52 $2,847.50
GSA Region 8 1 170 1 0 1 100.00% $3,700.00 $3,700.00
GSA Region 9 8 182.5 5 1 6 75.00% $19,895.00 $2,486.88
                 
                 
U.S. Postal Service Wide 3,019 110.5 2,910 79 2,989 99.01% $4,265,066.00 $1,412.74
USPS Capital Metro Area Operations 389 116.05 369 13 382 98.20% $550,486.00 $1,415.13
USPS Eastern Area 440 105.89 432 7 439 99.77% $617,230.00 $1,402.80
USPS Great Lakes Area 387 107.67 379 4 383 98.97% $540,658.00 $1,397.05
USPS Headquarters 67 111.04 62 4 66 98.51% $96,378.00 $1,438.48
USPS Northeast Area 282 111.82 277 4 281 99.65% $398,488.00 $1,413.08
USPS Office of Inspector General 5 141.6 4 1 5 100.00% $8,970.00 $1,794.00
USPS Pacific Area 315 113.6 299 11 310 98.41% $450,290.00 $1,429.49
USPS Southwest Area 828 108.55 801 21 822 99.28% $1,165,362.00 $1,407.44
USPS Western Area 306 113.85 287 14 301 98.37% $437,204.00 $1,428.77

NRF = No Report Filed