Table B-5 FY 2009 ADR Pre-Complaint Resolutions (Informal Phase)
| Agency or Department | Number ADR Closures | Number ADR Settlements | % ADR Settlements | Number ADR Withdrawals/ No Complaints Filed | % ADR Withdrawals No Complaints Filed | Number ADR Resolutions | % ADR Resolutions (Resolution Rate) |
|---|---|---|---|---|---|---|---|
| Advisory Council on Historic Preservation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| African Development Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Agency for International Development | 2 | 0 | 0.00% | 2 | 100.00% | 2 | 100.00% |
| American Battle Monuments Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Appalachian Regional Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Architectural & Transportation Barriers Compliance Bd | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Arctic Research Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Armed Forces Retirement Home | 3 | 3 | 100.00% | 0 | 0.00% | 3 | 100.00% |
| Barry Goldwater Scholarship and Excellence in Education Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Broadcasting Board of Governors | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Central Intelligence Agency | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Chemical Safety and Hazard Investigation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Christopher Columbus Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission of Fine Arts | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Commission on Civil Rights | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Committee for Purchase from People Who Are Blind or Severely Disabled | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Commodity Futures Trading Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Consumer Product Safety Commission | 3 | 1 | 33.33% | 0 | 0.00% | 1 | 33.33% |
| Corporation for National and Community Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Court Services & Offender Supervision Agency for DC | 3 | 2 | 66.67% | 1 | 33.33% | 3 | 100.00% |
| Defense Army and Air Force Exchange | 88 | 27 | 30.68% | 33 | 37.50% | 60 | 68.18% |
| Defense Commissary Agency | 23 | 7 | 30.43% | 5 | 21.74% | 12 | 52.17% |
| Defense Contract Audit Agency | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Defense Contract Management Agency | 4 | 1 | 25.00% | 0 | 0.00% | 1 | 25.00% |
| Defense Finance and Accounting Service | 22 | 10 | 45.45% | 4 | 18.18% | 14 | 63.64% |
| Defense Human Resources Activity | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Information Systems Agency | 4 | 0 | 0.00% | 4 | 100.00% | 4 | 100.00% |
| Defense Intelligence Agency | 37 | 12 | 32.43% | 19 | 51.35% | 31 | 83.78% |
| Defense Logistics Agency | 73 | 34 | 46.58% | 21 | 28.77% | 55 | 75.34% |
| Defense Missile Defense Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense National Geospatial-Intelligence Agency | 29 | 3 | 10.34% | 11 | 37.93% | 14 | 48.28% |
| Defense National Guard Bureau | 34 | 29 | 85.29% | 5 | 14.71% | 34 | 100.00% |
| Defense National Security Agency | 5 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Nuclear Facilities Safety Board | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Defense Office of the Inspector General | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Defense Office of the Secretary/Wash. Hqtrs. Services | 3 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Security Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Technical Information Center | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Defense Threat Reduction Agency | 8 | 0 | 0.00% | 3 | 37.50% | 3 | 37.50% |
| Defense Uniformed Services University | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Department of Agriculture | 250 | 59 | 23.60% | 84 | 33.60% | 143 | 57.20% |
| Department of Commerce | 47 | 4 | 8.51% | 21 | 44.68% | 25 | 53.19% |
| Department of Defense Education Activity | 29 | 8 | 27.59% | 9 | 31.03% | 17 | 58.62% |
| Department of Education | 4 | 0 | 0.00% | 1 | 25.00% | 1 | 25.00% |
| Department of Energy | 25 | 10 | 40.00% | 0 | 0.00% | 10 | 40.00% |
| Department of Health and Human Services | 181 | 24 | 13.26% | 67 | 37.02% | 91 | 50.28% |
| Department of Homeland Security | 737 | 93 | 12.62% | 281 | 38.13% | 374 | 50.75% |
| Department of Housing and Urban Development | 82 | 4 | 4.88% | 9 | 10.98% | 13 | 15.85% |
| Department of Justice | 122 | 25 | 20.49% | 44 | 36.07% | 69 | 56.56% |
| Department of Labor | 13 | 3 | 23.08% | 3 | 23.08% | 6 | 46.15% |
| Department of State | 34 | 1 | 2.94% | 9 | 26.47% | 10 | 29.41% |
| Department of the Air Force | 460 | 165 | 35.87% | 77 | 16.74% | 242 | 52.61% |
| Department of the Army | 555 | 202 | 36.40% | 146 | 26.31% | 348 | 62.70% |
| Department of the Interior | 103 | 28 | 27.18% | 25 | 24.27% | 53 | 51.46% |
| Department of the Navy | 605 | 141 | 23.31% | 252 | 41.65% | 393 | 64.96% |
| Department of the Treasury | 396 | 104 | 26.26% | 83 | 20.96% | 187 | 47.22% |
| Department of Transportation | 420 | 43 | 10.24% | 143 | 34.05% | 186 | 44.29% |
| Department of Veterans Affairs | 2,113 | 449 | 21.25% | 578 | 27.35% | 1,027 | 48.60% |
| Environmental Protection Agency | 15 | 6 | 40.00% | 0 | 0.00% | 6 | 40.00% |
| Equal Employment Opportunity Commission | 14 | 7 | 50.00% | 0 | 0.00% | 7 | 50.00% |
| Export-Import Bank of the US | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit Administration | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Farm Credit System Insurance Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Communications Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Deposit Insurance Corporation | 9 | 4 | 44.44% | 1 | 11.11% | 5 | 55.56% |
| Federal Election Commission | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Energy Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Financial Institutions Examination Council | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Federal Housing Finance Agency | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Labor Relations Authority | 1 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Maritime Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mediation and Conciliation Service | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Mine Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Reserve System--Board of Governors | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Retirement Thrift Investment Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Federal Trade Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| General Services Administration | 69 | 10 | 14.49% | 16 | 23.19% | 26 | 37.68% |
| Government Printing Office | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Harry S. Truman Scholarship Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Holocaust Memorial Museum U.S. | 3 | 1 | 33.33% | 2 | 66.67% | 3 | 100.00% |
| Institute of Museum and Library Services | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Inter-American Foundation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Boundary and Water Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| International Joint Commission: US and Canada | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| International Trade Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| James Madison Memorial Fellowship Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Japan-United States Friendship Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| John F. Kennedy Center for the Performing Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Marine Mammal Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Merit Systems Protection Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Millennium Challenge Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Aeronautics and Space Administration | 11 | 1 | 9.09% | 0 | 0.00% | 1 | 9.09% |
| National Archives and Records Administration | 10 | 4 | 40.00% | 2 | 20.00% | 6 | 60.00% |
| National Capital Planning Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Council on Disability | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Credit Union Administration | 4 | 2 | 50.00% | 0 | 0.00% | 2 | 50.00% |
| National Endowment for the Arts | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Endowment for the Humanities | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Foundation on the Arts and the Humanities | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| National Gallery of Art | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Indian Gaming Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Labor Relations Board | 1 | 0 | 0.00% | 1 | 100.00% | 1 | 100.00% |
| National Mediation Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| National Reconnaissance Office | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% |
| National Science Foundation | 2 | 2 | 100.00% | 0 | 0.00% | 2 | 100.00% |
| National Transportation Safety Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Navajo and Hopi Indian Relocation Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Nuclear Regulatory Commission | 4 | 2 | 50.00% | 0 | 0.00% | 2 | 50.00% |
| Nuclear Waste Technical Review Commission | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Occupational Safety and Health Review Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Government Ethics | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of Personnel Management | 3 | 1 | 33.33% | 1 | 33.33% | 2 | 66.67% |
| Office of Special Counsel | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Office of the Director of National Intelligence | 1 | 1 | 100.00% | 0 | 0.00% | 1 | 100.00% |
| Overseas Private Investment Corporation | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Peace Corps | 4 | 1 | 25.00% | 0 | 0.00% | 1 | 25.00% |
| Pension Benefit Guaranty Corporation | 8 | 2 | 25.00% | 1 | 12.50% | 3 | 37.50% |
| Postal Regulatory Commission | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Presidio Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Railroad Retirement Board | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Securities and Exchange Commission | 2 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Selective Service System | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Small Business Administration | 20 | 7 | 35.00% | 6 | 30.00% | 13 | 65.00% |
| Smithsonian Institution | 14 | 1 | 7.14% | 7 | 50.00% | 8 | 57.14% |
| Social Security Administration | 351 | 57 | 16.24% | 30 | 8.55% | 87 | 24.79% |
| Tennessee Valley Authority | 4 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Trade and Development Agency | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| U.S. Postal Service | 12,181 | 3,834 | 31.48% | 5,437 | 44.64% | 9,271 | 76.11% |
| U.S. Tax Court | 0 | 0 | 0.00% | 0 | 0.00% | 0 | 0.00% |
| Utah Reclamation Mitigation & Conservation Comm | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Valles Caldera Trust | NRF | NRF | NRF | NRF | NRF | NRF | NRF |
| Cabinet Level Subtotal | 18,689 | 5,322 | 28.48% | 7,374 | 39.46% | 12,696 | 67.93% |
| Midsize Agencies Subtotal | 496 | 87 | 17.54% | 61 | 12.30% | 148 | 29.84% |
| Small Agencies Subtotal | 73 | 30 | 41.10% | 9 | 12.33% | 39 | 53.42% |
| Micro Agencies Subtotal | 3 | 2 | 66.67% | 0 | 0.00% | 2 | 66.67% |
| Government-wide | 19,261 | 5,441 | 28.25% | 7,444 | 38.65% | 12,885 | 66.90% |
NRF = No Report Filed