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Table B-3 Outcomes of All Pre-Complaint Closures

Table B-3
FY 2011 Outcomes of All Pre-Complaint Closures
Agency or Department Number Completed/ Ended  Counselings Number Completed/ Ended by Settlements % Settlements Number  Completed/ Ended by Withdrawals/No Complaints Filed  % Withdrawals/ No Complaints Filed  Total Number Completed/  Ended by Resolution % Resolutions Number Completed/  Ended by Filing Complaint % Complaints  Number Decision to File Complaint Pending % Decision to File Complaint Pending
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 35 1 2.86% 11 31.43% 12 34.29% 20 57.14% 3 8.57%
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 53 1 1.89% 43 81.13% 44 83.02% 9 16.98% 0 0.00%
Central Intelligence Agency 42 1 2.38% 11 26.19% 12 28.57% 29 69.05% 1 2.38%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Consumer Product Safety Commission 9 1 11.11% 3 33.33% 4 44.44% 5 55.56% 0 0.00%
Corporation for National and Community Service 5 1 20.00% 1 20.00% 2 40.00% 3 60.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 13 1 7.69% 4 30.77% 5 38.46% 8 61.54% 0 0.00%
Defense Army and Air Force Exchange 358 52 14.53% 199 55.59% 251 70.11% 103 28.77% 4 1.12%
Defense Commissary Agency 212 13 6.13% 65 30.66% 78 36.79% 128 60.38% 6 2.83%
Defense Contract Audit Agency 46 1 2.17% 16 34.78% 17 36.96% 28 60.87% 1 2.17%
Defense Contract Management Agency 57 4 7.02% 25 43.86% 29 50.88% 25 43.86% 3 5.26%
Defense Finance and Accounting Service 120 40 33.33% 29 24.17% 69 57.50% 50 41.67% 1 0.83%
Defense Human Resources Activity 9 4 44.44% 1 11.11% 5 55.56% 4 44.44% 0 0.00%
Defense Information Systems Agency 31 2 6.45% 13 41.94% 15 48.39% 15 48.39% 1 3.23%
Defense Intelligence Agency 72 2 2.78% 36 50.00% 38 52.78% 30 41.67% 4 5.56%
Defense Logistics Agency 283 47 16.61% 130 45.94% 177 62.54% 102 36.04% 4 1.41%
Defense Media Activity 6 0 0.00% 2 33.33% 2 33.33% 4 66.67% 0 0.00%
Defense Missile Defense Agency 6 0 0.00% 3 50.00% 3 50.00% 2 33.33% 1 16.67%
Defense National Geospatial-Intelligence Agency 39 0 0.00% 8 20.51% 8 20.51% 27 69.23% 4 10.26%
Defense National Guard Bureau 109 13 11.93% 56 51.38% 69 63.30% 31 28.44% 9 8.26%
Defense National Security Agency 68 1 1.47% 33 48.53% 34 50.00% 32 47.06% 2 2.94%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 10 3 30.00% 4 40.00% 7 70.00% 3 30.00% 0 0.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 73 4 5.48% 16 21.92% 20 27.40% 51 69.86% 2 2.74%
Defense Security Service 20 5 25.00% 3 15.00% 8 40.00% 12 60.00% 0 0.00%
Defense Technical Information Center 1 1 100.00% 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 20 3 15.00% 3 15.00% 6 30.00% 14 70.00% 0 0.00%
Defense TRICARE Management Activity 13 0 0.00% 1 7.69% 1 7.69% 8 61.54% 4 30.77%
Defense Uniformed Services University 9 0 0.00% 7 77.78% 7 77.78% 2 22.22% 0 0.00%
Department of Agriculture 953 96 10.07% 350 36.73% 446 46.80% 470 49.32% 37 3.88%
Department of Commerce 448 22 4.91% 101 22.54% 123 27.46% 305 68.08% 20 4.46%
Department of Defense Education Activity 124 8 6.45% 56 45.16% 64 51.61% 56 45.16% 4 3.23%
Department of Education 65 2 3.08% 21 32.31% 23 35.38% 40 61.54% 2 3.08%
Department of Energy NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 706 26 3.68% 265 37.54% 291 41.22% 397 56.23% 18 2.55%
Department of Homeland Security 2,096 145 6.92% 687 32.78% 832 39.69% 1,198 57.16% 66 3.15%
Department of Housing and Urban Development 137 5 3.65% 33 24.09% 38 27.74% 98 71.53% 1 0.73%
Department of Justice 1,125 83 7.38% 319 28.36% 402 35.73% 678 60.27% 45 4.00%
Department of Labor 249 16 6.43% 79 31.73% 95 38.15% 144 57.83% 10 4.02%
Department of State 271 24 8.86% 118 43.54% 142 52.40% 122 45.02% 7 2.58%
Department of the Air Force 1,277 195 15.27% 449 35.16% 644 50.43% 596 46.67% 37 2.90%
Department of the Army 2,388 284 11.89% 799 33.46% 1,083 45.35% 1,240 51.93% 65 2.72%
Department of the Interior 571 69 12.08% 207 36.25% 276 48.34% 285 49.91% 10 1.75%
Department of the Navy 1,998 261 13.06% 688 34.43% 949 47.50% 1,010 50.55% 39 1.95%
Department of the Treasury 745 143 19.19% 207 27.79% 350 46.98% 372 49.93% 23 3.09%
Department of Transportation 620 59 9.52% 203 32.74% 262 42.26% 334 53.87% 24 3.87%
Department of Veterans Affairs 4,415 399 9.04% 1,616 36.60% 2,015 45.64% 2,276 51.55% 124 2.81%
Election Assistance Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Environmental Protection Agency 94 4 4.26% 26 27.66% 30 31.91% 63 67.02% 1 1.06%
Equal Employment Opportunity Commission 54 9 16.67% 23 42.59% 32 59.26% 20 37.04% 2 3.70%
Export-Import Bank of the US 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Farm Credit Administration 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 14 0 0.00% 5 35.71% 5 35.71% 5 35.71% 4 28.57%
Federal Deposit Insurance Corporation 75 9 12.00% 17 22.67% 26 34.67% 49 65.33% 0 0.00%
Federal Election Commission 1 1 100.00% 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 15 0 0.00% 5 33.33% 5 33.33% 10 66.67% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 6 1 16.67% 0 0.00% 1 16.67% 4 66.67% 1 16.67%
Federal Labor Relations Authority 3 2 66.67% 0 0.00% 2 66.67% 1 33.33% 0 0.00%
Federal Maritime Commission 3 1 33.33% 2 66.67% 3 100.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Federal Mine Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 58 0 0.00% 48 82.76% 48 82.76% 10 17.24% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 17 1 5.88% 16 94.12% 17 100.00% 0 0.00% 0 0.00%
General Services Administration 168 9 5.36% 50 29.76% 59 35.12% 104 61.90% 5 2.98%
Government Printing Office 81 0 0.00% 44 54.32% 44 54.32% 34 41.98% 3 3.70%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 8 1 12.50% 1 12.50% 2 25.00% 6 75.00% 0 0.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 2 0 0.00% 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 3 0 0.00% 3 100.00% 3 100.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 3 0 0.00% 0 0.00% 0 0.00% 3 100.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 67 12 17.91% 20 29.85% 32 47.76% 33 49.25% 2 2.99%
National Archives and Records Administration 24 4 16.67% 12 50.00% 16 66.67% 7 29.17% 1 4.17%
National Capital Planning Commission 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 12 1 8.33% 4 33.33% 5 41.67% 7 58.33% 0 0.00%
National Endowment for the Arts 26 0 0.00% 25 96.15% 25 96.15% 1 3.85% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 3 0 0.00% 1 33.33% 1 33.33% 2 66.67% 0 0.00%
National Indian Gaming Commission 3 1 33.33% 0 0.00% 1 33.33% 2 66.67% 0 0.00%
National Labor Relations Board 9 1 11.11% 2 22.22% 3 33.33% 5 55.56% 1 11.11%
National Mediation Board 3 1 33.33% 0 0.00% 1 33.33% 2 66.67% 0 0.00%
National Reconnaissance Office 8 1 12.50% 3 37.50% 4 50.00% 4 50.00% 0 0.00%
National Science Foundation 9 1 11.11% 2 22.22% 3 33.33% 6 66.67% 0 0.00%
National Transportation Safety Board 2 0 0.00% 1 50.00% 1 50.00% 1 50.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 1 1 100.00% 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 31 10 32.26% 5 16.13% 15 48.39% 16 51.61% 0 0.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 1 0 0.00% 1 100.00% 1 100.00% 0 0.00% 0 0.00%
Office of Government Ethics 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Office of Personnel Management 72 1 1.39% 36 50.00% 37 51.39% 32 44.44% 3 4.17%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 6 1 16.67% 2 33.33% 3 50.00% 3 50.00% 0 0.00%
Overseas Private Investment Corporation 1 0 0.00% 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Peace Corps 5 1 20.00% 3 60.00% 4 80.00% 1 20.00% 0 0.00%
Pension Benefit Guaranty Corporation 30 1 3.33% 10 33.33% 11 36.67% 17 56.67% 2 6.67%
Postal Regulatory Commission 1 1 100.00% 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 4 0 0.00% 1 25.00% 1 25.00% 3 75.00% 0 0.00%
Securities and Exchange Commission 19 1 5.26% 7 36.84% 8 42.11% 10 52.63% 1 5.26%
Selective Service System 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Small Business Administration 70 2 2.86% 27 38.57% 29 41.43% 40 57.14% 1 1.43%
Smithsonian Institution 26 0 0.00% 13 50.00% 13 50.00% 11 42.31% 2 7.69%
Social Security Administration 903 71 7.86% 342 37.87% 413 45.74% 464 51.38% 26 2.88%
Tennessee Valley Authority 102 3 2.94% 8 7.84% 11 10.78% 71 69.61% 20 19.61%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 14,683 3,608 24.57% 5,973 40.68% 9,581 65.25% 4,837 32.94% 265 1.80%
U.S. Tax Court 1 0 0.00% 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF NRF
                       
Cabinet Level Subtotal 34,433 5,640 16.38% 12,821 37.23% 18,461 53.61% 15,129 43.94% 843 2.45%
Midsize Agencies Subtotal 1,577 111 7.04% 539 34.18% 650 41.22% 867 54.98% 60 3.80%
Small Agencies Subtotal 623 45 7.22% 298 47.83% 343 55.06% 260 41.73% 20 3.21%
Micro Agencies Subtotal 9 3 33.33% 3 33.33% 6 66.67% 3 33.33% 0 0.00%
Government-wide 36,642 5,799 15.83% 13,661 37.28% 19,460 53.11% 16,259 44.37% 923 2.52%

NRF = No Report Filed