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Table B-20 FY 2013 ADR Complaint Resolutions (Formal Phase)

Table B-20 FY 2013 ADR Complaint Resolutions (Formal Phase)
Agency or Department Number ADR Closures Number ADR Settlements % ADR Settlements Number ADR Withdrawals % ADR Withdrawals Total Number ADR Resolutions % ADR Resolutions (Resolution Rate)
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Agency 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 1 0 0.00% 0 0.00% 0 0.00%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 1 1 100.00% 0 0.00% 1 100.00%
Central Intelligence Agency 1 1 100.00% 0 0.00% 1 100.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Financial Protection Bureau 3 3 100.00% 0 0.00% 3 100.00%
Consumer Product Safety Commission 0 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Council of the Inspectors General on Integrity and Efficiency 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 1 1 100.00% 0 0.00% 1 100.00%
Defense Army and Air Force Exchange Service 18 18 100.00% 0 0.00% 18 100.00%
Defense Commissary Agency 13 8 61.54% 4 30.77% 12 92.31%
Defense Contract Audit Agency 9 7 77.78% 0 0.00% 7 77.78%
Defense Contract Management Agency 4 3 75.00% 1 25.00% 4 100.00%
Defense Health Agency 2 1 50.00% 0 0.00% 1 50.00%
Defense Human Resources Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 1 1 100.00% 0 0.00% 1 100.00%
Defense Logistics Agency 11 6 54.55% 0 0.00% 6 54.55%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Security Service 0 0 0.00% 0 0.00% 0 0.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Finance and Accounting Service 7 6 85.71% 0 0.00% 6 85.71%
Defense Joint Task Force National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF
Defense Missile Defense Agency 1 1 100.00% 0 0.00% 1 100.00%
Defense National Geospatial-Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau 2 2 100.00% 0 0.00% 2 100.00%
Defense National Security Agency 2 0 0.00% 0 0.00% 0 0.00%
Defense Office of Inspector General 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Secretary/Washington Headquarters Services 2 0 0.00% 0 0.00% 0 0.00%
Defense Uniformed Services University of the Health Sciences 1 1 100.00% 0 0.00% 1 100.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 60 26 43.33% 0 0.00% 26 43.33%
Department of Commerce 7 3 42.86% 0 0.00% 3 42.86%
Department of Defense Education Activity 0 0 0.00% 0 0.00% 0 0.00%
Department of Education 1 1 100.00% 0 0.00% 1 100.00%
Department of Energy 6 4 66.67% 1 16.67% 5 83.33%
Department of Health and Human Services 57 18 31.58% 3 5.26% 21 36.84%
Department of Homeland Security 44 18 40.91% 0 0.00% 18 40.91%
Department of Housing and Urban Development 2 0 0.00% 0 0.00% 0 0.00%
Department of Justice 20 12 60.00% 1 5.00% 13 65.00%
Department of Labor 21 21 100.00% 0 0.00% 21 100.00%
Department of State 22 12 54.55% 0 0.00% 12 54.55%
Department of the Air Force 66 46 69.70% 4 6.06% 50 75.76%
Department of the Army 175 107 61.14% 17 9.71% 124 70.86%
Department of the Interior 28 10 35.71% 0 0.00% 10 35.71%
Department of the Navy 43 32 74.42% 3 6.98% 35 81.40%
Department of theTreasury 47 14 29.79% 1 2.13% 15 31.91%
Department of Transportation 7 4 57.14% 0 0.00% 4 57.14%
Department of Veterans Affairs 108 61 56.48% 8 7.41% 69 63.89%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 1 0 0.00% 1 100.00% 1 100.00%
Equal Employment Opportunity Commission 2 2 100.00% 0 0.00% 2 100.00%
Export-Import Bank of the United States 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 8 2 25.00% 0 0.00% 2 25.00%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 0 0 0.00% 0 0.00% 0 0.00%
Federal Labor Relations Authority 2 2 100.00% 0 0.00% 2 100.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 1 1 100.00% 0 0.00% 1 100.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System - Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 1 0 0.00% 0 0.00% 0 0.00%
Government Printing Office 2 2 100.00% 0 0.00% 2 100.00%
Harry S. Truman Scholarship 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Illinois and Michigan Canal National Heritage Corridor Commission NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 4 2 50.00% 0 0.00% 2 50.00%
National Archives and Records Administration 1 0 0.00% 0 0.00% 0 0.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Commission on Libraries and Information Science NRF NRF NRF NRF NRF NRF NRF
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 1 1 100.00% 0 0.00% 1 100.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 0 0 0.00% 0 0.00% 0 0.00%
National Mediation Board NRF NRF NRF NRF NRF NRF NRF
National Reconnaissance Office 0 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 1 1 100.00% 0 0.00% 1 100.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 3 1 33.33% 0 0.00% 1 33.33%
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 0 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 0 0 0.00% 0 0.00% 0 0.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 0 0 0.00% 0 0.00% 0 0.00%
Selective Service System NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 1 0 0.00% 0 0.00% 0 0.00%
Smithsonian Institution 2 2 100.00% 0 0.00% 2 100.00%
Social Security Administration 8 2 25.00% 0 0.00% 2 25.00%
Tennessee Valley Authority 0 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 386 239 61.92% 10 2.59% 249 64.51%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF
Cabinet Subtotal 1,173 682 58.14% 53 4.52% 735 62.66%
Medium Subtotal 33 13 39.39% 1 3.03% 14 42.42%
Small Subtotal 12 11 91.67% 0 0.00% 11 91.67%
Micro Subtotal 0 0 0.00% 0 0.00% 0 0.00%
Government-wide 1,218 706 57.96 54 4.43^% 760 62.40%

NRF = No Report Filed