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Table B-20 ADR Complaint Resolutions (Formal Phase)

Agency Name Number ADR Closures Number ADR Settlements  % ADR Settlements  Number ADR Withdrawals % ADR Withdrawals Total Number  ADR  Resolutions % ADR Resolutions (Resolution Rate)
Table B-20
FY 2011
ADR Complaint Resolutions (Formal Phase)
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 0 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 2 2 100.00% 0 0.00% 2 100.00%
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Central Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 0 0 0.00% 0 0.00% 0 0.00%
Corporation for National and Community Service 0 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 1 1 100.00% 0 0.00% 1 100.00%
Defense Army and Air Force Exchange 14 14 100.00% 0 0.00% 14 100.00%
Defense Commissary Agency 13 12 92.31% 1 7.69% 13 100.00%
Defense Contract Audit Agency 6 6 100.00% 0 0.00% 6 100.00%
Defense Contract Management Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Finance and Accounting Service 3 1 33.33% 0 0.00% 1 33.33%
Defense Human Resources Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Information Systems Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Logistics Agency 17 10 58.82% 0 0.00% 10 58.82%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense National Guard Bureau 7 7 100.00% 0 0.00% 7 100.00%
Defense National Security Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 1 1 100.00% 0 0.00% 1 100.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 2 1 50.00% 0 0.00% 1 50.00%
Defense Security Service 1 1 100.00% 0 0.00% 1 100.00%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 0 0 0.00% 0 0.00% 0 0.00%
Defense TRICARE Management Activity 0 0 0.00% 0 0.00% 0 0.00%
Defense Uniformed Services University 2 0 0.00% 2 100.00% 2 100.00%
Department of Agriculture 75 31 41.33% 0 0.00% 31 41.33%
Department of Commerce 18 5 27.78% 0 0.00% 5 27.78%
Department of Defense Education Activity 3 0 0.00% 0 0.00% 0 0.00%
Department of Education 10 0 0.00% 0 0.00% 0 0.00%
Department of Energy NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 33 13 39.39% 0 0.00% 13 39.39%
Department of Homeland Security 46 8 17.39% 3 6.52% 11 23.91%
Department of Housing and Urban Development 8 0 0.00% 0 0.00% 0 0.00%
Department of Justice 16 10 62.50% 0 0.00% 10 62.50%
Department of Labor 34 34 100.00% 0 0.00% 34 100.00%
Department of State 6 2 33.33% 0 0.00% 2 33.33%
Department of the Air Force 71 50 70.42% 1 1.41% 51 71.83%
Department of the Army 179 112 62.57% 4 2.23% 116 64.80%
Department of the Interior 28 10 35.71% 1 3.57% 11 39.29%
Department of the Navy 15 7 46.67% 1 6.67% 8 53.33%
Department of the Treasury 64 15 23.44% 1 1.56% 16 25.00%
Department of Transportation 6 0 0.00% 0 0.00% 0 0.00%
Department of Veterans Affairs 93 49 52.69% 7 7.53% 56 60.22%
Election Assistance Commission 0 0 0.00% 0 0.00% 0 0.00%
Environmental Protection Agency 4 0 0.00% 0 0.00% 0 0.00%
Equal Employment Opportunity Commission 4 4 100.00% 0 0.00% 4 100.00%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 1 1 100.00% 0 0.00% 1 100.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 5 1 20.00% 1 20.00% 2 40.00%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 1 1 100.00% 0 0.00% 1 100.00%
Federal Labor Relations Authority 1 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 0 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 0 0 0.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
General Services Administration 6 0 0.00% 0 0.00% 0 0.00%
Government Printing Office 0 0 0.00% 0 0.00% 0 0.00%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 16 13 81.25% 0 0.00% 13 81.25%
National Archives and Records Administration 0 0 0.00% 0 0.00% 0 0.00%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 0 0 0.00% 0 0.00% 0 0.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 0 0 0.00% 0 0.00% 0 0.00%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 0 0 0.00% 0 0.00% 0 0.00%
National Science Foundation 0 0 0.00% 0 0.00% 0 0.00%
National Transportation Safety Board 0 0 0.00% 0 0.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 3 3 100.00% 0 0.00% 3 100.00%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 0 0 0.00% 0 0.00% 0 0.00%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 0 0 0.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00%
Peace Corps 0 0 0.00% 0 0.00% 0 0.00%
Pension Benefit Guaranty Corporation 0 0 0.00% 0 0.00% 0 0.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 0 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 1 0 0.00% 0 0.00% 0 0.00%
Selective Service System 0 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 0 0 0.00% 0 0.00% 0 0.00%
Smithsonian Institution 2 2 100.00% 0 0.00% 2 100.00%
Social Security Administration 69 3 4.35% 0 0.00% 3 4.35%
Tennessee Valley Authority 0 0 0.00% 0 0.00% 0 0.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 298 171 57.38% 7 2.35% 178 59.73%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF
               
Cabinet Level Subtotal 1,069 570 53.32% 28 2.62% 598 55.94%
Midsize Agencies Subtotal 102 19 18.63% 1 0.98% 20 19.61%
Small Agencies Subtotal 14 12 85.71% 0 0.00% 12 85.71%
Micro Agencies Subtotal 0 0 0.00% 0 0.00% 0 0.00%
Government-wide 1,185 601 50.72% 29 2.45% 630 53.16%

NRF = No Report Filed