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Table B-12 Average Processing Days (APD) All Complaint Closures

Table B-12
FY 2012 Average Processing Days (APD) All Complaint Closures
Agency or Department APD All Complaint Closures from Date Complaint Filed/ Remanded APD All Withdrawals from Date Complaint Filed/ Remanded APD Non-ADR Withdrawals from Date Complaint Filed/ Remanded APD ADR Withdrawals from Date Complaint Filed/ Remanded APD All Settlements from Date Complaint Filed/ Remanded APD Non-ADR Settlements from Date Complaint Filed/ Remanded APD ADR Settlements from Date Complaint Filed/ Remanded APD All Final Agency Actions from Date Complaint Filed/ Remanded
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 845 0 0 0 800.5 800.5 0 934
Agency for International Development 398.81 370 370 0 567.75 567.75 0 333.33
American Battle Monuments Commission 0 0 0 0 0 0 0 0
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 243.5 0 0 0 0 0 0 243.5
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 356.29 0 0 0 369.67 369.67 0 346.25
Central Intelligence Agency 585.38 118 118 0 448.4 448.4 0 670.74
Chemical Safety and Hazard Investigation Board 0 0 0 0 0 0 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0 0 0 0 0 0
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 314 0 0 0 0 0 0 314
Consumer Financial Protection Bureau 181.29 293 293 0 24.33 24.33 0 301
Consumer Product Safety Commission 380 0 0 0 344 344 0 416
Corporation for National and Community Service 431.67 0 0 0 0 0 0 431.67
Court Services and Offender Supervision Agency for the District of Columbia 756.93 441 441 0 1,089.60 1,089.60 0 607.22
Defense Army and Air Force Exchange 318.17 179.38 189.15 137 291.19 438.4 90.45 380.34
Defense Commissary Agency 318.85 191.12 204.6 90 338.56 391.96 178.33 340.67
Defense Contract Audit Agency 252.25 80.33 80.33 0 284.5 41.5 406 298.29
Defense Contract Management Agency 345.03 290.2 290.2 0 641.33 1,358.00 68 245.33
Defense Finance and Accounting Service 352.74 176.33 176.33 0 496.77 496.77 0 294.35
Defense Human Resources Activity 149 48.67 0 48.67 567 0 567 32
Defense Information Systems Agency 686.75 212 212 0 150 150 0 996.4
Defense Intelligence Agency 518.88 440.33 440.33 0 654.83 654.83 0 495.68
Defense Joint Task Force National Capital Region Medical 92 189.5 189.5 0 0 0 0 53
Defense Logistics Agency 463.1 292.92 292.92 0 486.84 616.18 220.06 474.81
Defense Media Activity 453 60 60 0 649.5 0 649.5 0
Defense Missile Defense Agency 0 0 0 0 0 0 0 0
Defense National Geospatial-Intelligence Agency 427.3 819 819 0 348.71 348.71 0 440.5
Defense National Guard Bureau 327.39 400 400 0 193.33 315 169 355.54
Defense National Security Agency 636.29 0 0 0 535.75 535.75 0 667.23
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0
Defense Office of the Inspector General 468.67 0 0 0 699 699 0 8
Defense Office of the Secretary - Wash. Hqtrs. Services 569.62 606 606 0 500.33 540.09 63 591.81
Defense Security Service 166.67 0 0 0 200 200 0 160
Defense Technical Information Center 599 0 0 0 599 599 0 0
Defense Threat Reduction Agency 742.75 0 0 0 616.75 616.75 0 868.75
Defense TRICARE Management Activity 217.29 173 173 0 809 0 809 107.8
Defense Uniformed Services University 0 0 0 0 0 0 0 0
Department of Agriculture 633.2 373.72 373.72 0 750.25 717.56 916.04 584.48
Department of Commerce 465.11 137.17 137.17 0 254.39 263.74 90.75 521.55
Department of Defense Education Activity 405.89 293.75 293.75 0 475 494.09 55 365.14
Department of Education 565.93 337 337 0 538.9 538.9 0 611.58
Department of Energy 344.75 264.89 264.89 0 343.59 383.62 203.5 372.52
Department of Health and Human Services 340.52 201.11 201.11 0 411.37 439.58 146.2 308.75
Department of Homeland Security 461.88 261.46 265.12 121 469.36 491.43 192.22 491.57
Department of Housing and Urban Development 594.14 392.29 392.29 0 548.83 615.05 107.33 651.23
Department of Justice 591.89 337.88 340.89 61 477.32 568.99 192.11 657.77
Department of Labor 505.19 154.4 154.4 0 687.22 0 687.22 433.04
Department of State 413.4 172.85 172.85 0 541.07 761.53 17.5 408.83
Department of the Air Force 482.59 307.04 307.04 0 352.2 421.78 223.3 604.14
Department of the Army 324.63 192.76 198.91 96.33 302.93 343.92 171.23 368.19
Department of the Interior 487.03 227.13 227.13 0 410.41 434.86 173.3 567.11
Department of the Navy 332.14 130.65 130.65 0 347.73 350.1 99.75 396.31
Department of the Treasury 468.29 210.59 214.27 89 477.61 553.39 98.75 496.69
Department of Transportation 411.26 276.31 276.31 0 536.8 536.28 584 367.94
Department of Veterans Affairs 393.83 187.02 187.61 144 419.4 425.8 359.32 417.78
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 712.04 448.64 448.64 0 689.75 689.75 0 833.77
Equal Employment Opportunity Commission 329.05 139 139 0 197.33 280.75 30.5 404.46
Export-Import Bank of the US 330 0 0 0 0 0 0 330
Farm Credit Administration 0 0 0 0 0 0 0 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0
Federal Communications Commission 90 0 0 0 0 0 0 90
Federal Deposit Insurance Corporation 291.31 125.5 125.5 0 276.57 422.2 195.67 312
Federal Election Commission 0 0 0 0 0 0 0 0
Federal Energy Regulatory Commission 152.3 180 180 0 23 0 23 165
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 199.83 0 0 0 205.8 250.67 138.5 170
Federal Labor Relations Authority 0 0 0 0 0 0 0 0
Federal Maritime Commission 0 0 0 0 0 0 0 0
Federal Mediation and Conciliation Service 15 15 15 0 0 0 0 0
Federal Mine Safety & Health Review Commission 0 0 0 0 0 0 0 0
Federal Reserve System--Board of Governors 310.17 180 180 0 264.5 264.5 0 792
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF 0 0
Federal Trade Commission 1,115.00 0 0 0 0 0 0 1,115.00
General Services Administration 425.05 152.5 152.5 0 469.39 469.39 0 470
Government Printing Office 329.86 330 330 0 312.4 312.4 0 339.56
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 0 0 0 0 0 0 0 0
Institute of Museum and Library Services 0 0 0 0 0 0 0 0
Inter-American Foundation 0 0 0 0 0 0 0 0
International Boundary and Water Commission 0 0 0 0 0 0 0 0
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 195 0 0 0 195 195 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 0 0 0 0 0 0 0 0
Marine Mammal Commission 0 0 0 0 0 0 0 0
Merit Systems Protection Board 231 0 0 0 231 231 0 0
Millennium Challenge Corporation 0 0 0 0 0 0 0 0
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 565.26 197 197 0 367 367 0 623.8
National Archives and Records Administration 685.27 0 0 0 672.67 672.67 0 690
National Capital Planning Commission 0 0 0 0 0 0 0 0
National Council on Disability 0 0 0 0 0 0 0 0
National Credit Union Administration 424.57 0 0 0 405.17 405.17 0 541
National Endowment for the Arts 324.33 0 0 0 448 448 0 77
National Endowment for the Humanities 0 0 0 0 0 0 0 0
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 817.33 0 0 0 1,300.50 1,300.50 0 575.75
National Indian Gaming Commission 304 304 304 0 0 0 0 0
National Labor Relations Board 288.88 35 0 35 410.33 410.33 0 261.25
National Mediation Board 0 0 0 0 0 0 0 0
National Reconnaissance Office 542.14 0 0 0 790 0 790 500.83
National Science Foundation 364 0 0 0 364 373.25 345.5 0
National Transportation Safety Board 176 76 76 0 0 0 0 276
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0
Nuclear Regulatory Commission 298.19 317.25 317.25 0 260.91 275.1 119 632
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0 0 0 0 0 0
Office of Government Ethics 15 0 0 0 0 0 0 15
Office of Personnel Management 504.64 468.17 468.17 0 278 278 0 551.95
Office of Special Counsel 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 474 0 0 0 735 735 0 213
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0
Peace Corps 508.75 0 0 0 0 0 0 508.75
Pension Benefit Guaranty Corporation 437.2 205.5 205.5 0 755 755 0 445.76
Postal Regulatory Commission 0 0 0 0 0 0 0 0
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 660 0 0 0 660 660 0 0
Securities and Exchange Commission 308.25 0 0 0 0 0 0 308.25
Selective Service System 288 0 0 0 288 288 0 0
Small Business Administration 313.29 208 208 0 563.18 563.18 0 211.62
Smithsonian Institution 500.27 0 0 0 1,432.33 1,432.33 0 267.25
Social Security Administration 506.13 398.33 398.33 0 491.18 509.48 52 527.31
Tennessee Valley Authority 330.36 126 126 0 485.17 485.17 0 319.41
Trade and Development Agency 0 0 0 0 0 0 0 0
U.S. Postal Service 275.45 215.19 219.77 36.5 349.36 447.23 40.26 262.46
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF









Cabinet Level Subtotal 382.46 223.35 226.47 88.54 405.26 444.48 221.84 393.89
Midsize Agencies Subtotal 475.76 346.47 346.47 0 488.32 517.07 169.55 495.2
Small Agencies Subtotal 424.89 221.78 230.27 35 430.02 453.02 217.89 450.97
Micro Agencies Subtotal 513 0 0 0 800.5 800.5 0 321.33
Government-wide 387.84 231.94 235.12 86.69 408.72 447.52 220.97 400.15

NRF = No Report Filed