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Table B-12 Average Processing Days (APD) All Complaint Closures

Agency or Department APD All Complaint Closures from Date Complaint Filed/ Remanded APD All Withdrawals from Date Complaint Filed/ Remanded APD Non-ADR Withdrawals from Date Complaint Filed/ Remanded APD ADR Withdrawals from Date Complaint Filed/ Remanded APD All Settlements from Date Complaint Filed/ Remanded APD Non-ADR Settlements from Date Complaint Filed/ Remanded APD ADR Settlements from Date Complaint Filed/ Remanded APD All Final Agency Actions from Date Complaint Filed/ Remanded
Table B-12
FY 2011
Average Processing Days (APD) All Complaint Closures
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 196 196 196 0 0 0 0 0
Agency for International Development 483.85 258.33 258.33 0 447.8 713 50 655.2
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0 0 0 0 0 0
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 357.5 0 0 0 349.33 349.33 0 359.38
Central Intelligence Agency 357.17 73 73 0 0 0 0 384.24
Chemical Safety and Hazard Investigation Board 60 0 0 0 60 60 0 0
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 258.67 0 0 0 207 207 0 284.5
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0 0 0 0 0 0
Commodity Futures Trading Commission 0 0 0 0 0 0 0 0
Consumer Product Safety Commission 364.71 0 0 0 273.25 273.25 0 486.67
Corporation for National and Community Service 613 0 0 0 0 0 0 613
Court Services and Offender Supervision Agency for the District of Columbia 342.71 156 156 0 439.33 527 264 308.33
Defense Army and Air Force Exchange 313.42 131.14 131.14 0 337.08 460.48 116.71 338.11
Defense Commissary Agency 250.43 240.35 251.75 58 248.54 392.38 56.75 253.68
Defense Contract Audit Agency 320.95 148.33 148.33 0 398.82 633.4 203.33 272.57
Defense Contract Management Agency 446.23 173 173 0 471.09 471.09 0 446.2
Defense Finance and Accounting Service 262.02 252.17 252.17 0 313.6 326.32 72 235
Defense Human Resources Activity 507 0 0 0 0 0 0 507
Defense Information Systems Agency 679.92 0 0 0 224.33 224.33 0 816.6
Defense Intelligence Agency 334.86 212.75 212.75 0 354.75 354.75 0 366.31
Defense Logistics Agency 457.76 214.44 214.44 0 460.98 519.13 274.9 537.72
Defense Media Activity 65.5 0 0 0 0 0 0 65.5
Defense Missile Defense Agency 30 0 0 0 0 0 0 30
Defense National Geospatial-Intelligence Agency 128.35 13 13 0 0 0 0 170.27
Defense National Guard Bureau 393.67 68 68 0 306.23 413.83 214 989.67
Defense National Security Agency 466.1 189.33 189.33 0 572 572 0 387.55
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0
Defense Office of the Inspector General 210.33 116 116 0 252 352 152 214
Defense Office of the Secretary - Wash. Hqtrs. Services 463.54 140.67 140.67 0 620.5 678.89 95 436.23
Defense Security Service 411 0 0 0 466 0 466 400
Defense Technical Information Center 0 0 0 0 0 0 0 0
Defense Threat Reduction Agency 170 445 445 0 113.67 113.67 0 143.5
Defense TRICARE Management Activity 221.33 116.5 116.5 0 431 431 0 0
Defense Uniformed Services University 45 45 0 45 0 0 0 45
Department of Agriculture 495.96 364.19 364.19 0 408.27 422.68 363.65 546.88
Department of Commerce 289.09 203.9 203.9 0 347.16 353.3 143.2 275.24
Department of Defense Education Activity 286.54 215.5 215.5 0 299.33 299.33 0 293.69
Department of Education 430.33 0 0 0 540.78 540.78 0 401.09
Department of Energy NRF NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 308.7 196.43 196.43 0 382.38 400.31 241.69 283.43
Department of Homeland Security 511.32 350.99 357.31 155 481 493.57 114.88 537.87
Department of Housing and Urban Development 397.94 242.27 242.27 0 541.2 541.2 0 352.58
Department of Justice 726.7 385.64 385.64 0 559.64 553.81 602.8 792.5
Department of Labor 359.12 206 206 0 402.88 0 402.88 363.77
Department of State 465.56 775.11 775.11 0 726.5 804 416.5 399.77
Department of the Air Force 394.75 238.24 241.36 20 342.88 402.97 181.84 470.13
Department of the Army 260.15 174.4 175.89 122.25 236.34 260.05 159.93 295.81
Department of the Interior 493.18 346.58 361 15 455.65 491.85 122.6 541.2
Department of the Navy 364.71 286.94 290.25 52 328.01 332.43 181 403.43
Department of the Treasury 475.27 275.82 280.03 120 440.89 479.43 217.4 513.9
Department of Transportation 320.75 370.2 370.2 0 494.82 494.82 0 271.42
Department of Veterans Affairs 373.01 176.27 179.7 63.43 434.09 476.08 68.14 385.94
Election Assistance Commission 0 0 0 0 0 0 0 0
Environmental Protection Agency 697.4 499 499 0 409.17 409.17 0 758.14
Equal Employment Opportunity Commission 321.71 65.5 65.5 0 410.73 568.71 134.25 295.78
Export-Import Bank of the US 0 0 0 0 0 0 0 0
Farm Credit Administration 157 0 0 0 157 0 157 0
Farm Credit System Insurance Corporation 0 0 0 0 0 0 0 0
Federal Communications Commission 30 30 30 0 0 0 0 0
Federal Deposit Insurance Corporation 254.75 175 161.75 228 318.75 322.43 293 247.2
Federal Election Commission 1,599.25 0 0 0 1,599.25 1,599.25 0 0
Federal Energy Regulatory Commission 180 0 0 0 0 0 0 180
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 564.67 794 794 0 35 0 35 865
Federal Labor Relations Authority 273 0 0 0 0 0 0 273
Federal Maritime Commission 0 0 0 0 0 0 0 0
Federal Mediation and Conciliation Service 236 0 0 0 236 236 0 0
Federal Mine Safety & Health Review Commission 0 0 0 0 0 0 0 0
Federal Reserve System--Board of Governors 36.5 45 45 0 28 28 0 0
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0
Federal Trade Commission 0 0 0 0 0 0 0 0
General Services Administration 411.48 206.83 206.83 0 554.91 554.91 0 353.56
Government Printing Office 279.79 388 388 0 0 0 0 270.78
Harry S. Truman Scholarship Foundation 0 0 0 0 0 0 0 0
Holocaust Memorial Museum U.S. 0 0 0 0 0 0 0 0
Institute of Museum and Library Services 0 0 0 0 0 0 0 0
Inter-American Foundation 0 0 0 0 0 0 0 0
International Boundary and Water Commission 194 246 246 0 0 0 0 181
International Joint Commission: US&Canada NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0 0 0 0 0 0
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0 0 0 0 0 0
John F. Kennedy Center for the Performing Arts 191.67 0 0 0 0 0 0 191.67
Marine Mammal Commission 0 0 0 0 0 0 0 0
Merit Systems Protection Board 0 0 0 0 0 0 0 0
Millennium Challenge Corporation 50 0 0 0 50 50 0 0
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 426.92 119 119 0 362.41 427.36 292.46 493.03
National Archives and Records Administration 485.64 512 512 0 508 508 0 476.25
National Capital Planning Commission 0 0 0 0 0 0 0 0
National Council on Disability 0 0 0 0 0 0 0 0
National Credit Union Administration 240.33 40.5 40.5 0 400.33 400.33 0 160
National Endowment for the Arts 0 0 0 0 0 0 0 0
National Endowment for the Humanities 0 0 0 0 0 0 0 0
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 493 335 335 0 350.5 350.5 0 581.6
National Indian Gaming Commission 323.5 0 0 0 120 120 0 527
National Labor Relations Board 276.38 0 0 0 374.88 374.88 0 118.8
National Mediation Board 0 0 0 0 0 0 0 0
National Reconnaissance Office 259.25 0 0 0 884 884 0 51
National Science Foundation 631 0 0 0 0 0 0 631
National Transportation Safety Board 707 0 0 0 0 0 0 707
Navajo and Hopi Indian Relocation Commission 0 0 0 0 0 0 0 0
Nuclear Regulatory Commission 172 245 245 0 130.29 197.75 40.33 208.5
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0 0 0 0 0 0
Office of Government Ethics 0 0 0 0 0 0 0 0
Office of Personnel Management 353.37 495.5 495.5 0 580.2 580.2 0 235.17
Office of Special Counsel 0 0 0 0 0 0 0 0
Office of the Director of National Intelligence 311.5 204 204 0 419 419 0 0
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0
Peace Corps 462.75 130 130 0 812 812 0 454.5
Pension Benefit Guaranty Corporation 216.33 117 117 0 529.67 529.67 0 184
Postal Regulatory Commission 0 0 0 0 0 0 0 0
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 390 0 0 0 570 570 0 210
Securities and Exchange Commission 228 100 100 0 155 155 0 252.91
Selective Service System 789 0 0 0 0 0 0 789
Small Business Administration 256.74 38 38 0 501.36 501.36 0 144.36
Smithsonian Institution 200.17 0 0 0 290.5 0 290.5 155
Social Security Administration 417.58 209.49 209.49 0 447.5 464.11 98.67 442.05
Tennessee Valley Authority 329.33 71.2 71.2 0 325.6 325.6 0 347.03
Trade and Development Agency 0 0 0 0 0 0 0 0
U.S. Postal Service 248.56 204.18 208.11 38.29 365.17 444.58 39.66 231.18
U.S. Tax Court 0 0 0 0 0 0 0 0
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF
                 
Cabinet Level Subtotal 343.38 236.59 240.31 72.18 378.44 421.25 154.48 344.31
Midsize Agencies Subtotal 408.32 209.61 209.36 228.00 450.10 474.79 261.68 421.18
Small Agencies Subtotal 326.64 201.48 201.48 0.00 420.81 490.55 101.17 312.69
Micro Agencies Subtotal 206.40 196.00 196.00 0.00 133.50 133.50 0.00 284.50
Government-wide 346.28 234.34 239.51 77.55 382.16 424.70 156.81 347.73

NRF = No Report Filed