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  4. Table B-11a FY 2013 Types of Complaint Closures - Sub-Component Data

Table B-11a FY 2013 Types of Complaint Closures - Sub-Component Data

Table B-11a FY 2013 Types of Complaint Closures - Sub-Component Data
Agency or Department Total Complaint Closures Number Closures by Settlement % Settlements Number Closures by Withdrawals % Withdrawals Number Dismissal Closures % Dismissals Number Merit Complaint Closures % Merit Complaint Closures
DOD Defense Logistics Agency Wide 99 24 24.24% 5 5.05% 24 24.24% 46 46.46%
DLA Aviation 16 4 25.00% 1 6.25% 1 6.25% 10 62.50%
DLA Disposition Services 5 1 20.00% 0 0.00% 1 20.00% 3 60.00%
DLA Distribution 43 5 11.63% 2 4.65% 13 30.23% 23 53.49%
DLA Headquarters Operations Division 20 8 40.00% 1 5.00% 5 25.00% 6 30.00%
DLA Land and Maritime 9 5 55.56% 0 0.00% 1 11.11% 3 33.33%
DLA Logistics Information Service 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DLA Troop Support 6 1 16.67% 1 16.67% 3 50.00% 1 16.67%
Defense National Guard Bureau Wide 19 3 15.79% 1 5.26% 11 57.89% 4 21.05%
Alabama National Guard 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Alaska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arizona National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arkansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
California National Guard 5 2 40.00% 0 0.00% 3 60.00% 0 0.00%
Colorado National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Connecticut National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DC National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Delaware National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Florida National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Georgia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Hawaii National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Idaho National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Illinois National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Indiana National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Iowa National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Kansas National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Kentucky National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Louisiana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maine National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Maryland National Guard 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Massachusetts National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Michigan National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Minnesota National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Mississippi National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Missouri National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Montana National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nebraska National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nevada National Guard 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
New Hampshire National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Jersey National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New Mexico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
New York National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
North Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Ohio National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oklahoma National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Oregon National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Pennsylvania National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Puerto Rico National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Rhode Island National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Carolina National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
South Dakota National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Tennessee National Guard 3 0 0.00% 0 0.00% 3 100.00% 0 0.00%
Texas National Guard 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Utah National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Vermont National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virgin Islands National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Washington State National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
West Virginia National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Wisconsin National Guard 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Wyoming National Guard 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture Wide 538 167 31.04% 26 4.83% 72 13.38% 273 50.74%
USDA Agricultural Marketing Service 15 2 13.33% 0 0.00% 3 20.00% 10 66.67%
USDA Agricultural Research Service 23 4 17.39% 2 8.70% 2 8.70% 15 65.22%
USDA Animal and Plant Health Inspection Service 47 14 29.79% 1 2.13% 8 17.02% 24 51.06%
USDA Civil Rights Service Division 35 21 60.00% 2 5.71% 4 11.43% 8 22.86%
USDA Economic Research Service 15 14 93.33% 0 0.00% 0 0.00% 1 6.67%
USDA Farm Service Agency 29 4 13.79% 3 10.34% 2 6.90% 20 68.97%
USDA Food and Nutrition Service 11 4 36.36% 2 18.18% 2 18.18% 3 27.27%
USDA Food Safety and Inspection Service 63 20 31.75% 3 4.76% 9 14.29% 31 49.21%
USDA Foreign Agricultural Service 3 2 66.67% 0 0.00% 0 0.00% 1 33.33%
USDA Forest Service 159 47 29.56% 5 3.14% 30 18.87% 77 48.43%
USDA Grain Inspection, Packers and Stockyards Administration 6 1 16.67% 1 16.67% 1 16.67% 3 50.00%
USDA National Agricultural Statistics Service 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
USDA National Institute of Food and Agriculture 2 1 50.00% 1 50.00% 0 0.00% 0 0.00%
USDA Natural Resources Conservation Service 26 11 42.31% 1 3.85% 4 15.38% 10 38.46%
USDA Office of the Chief Financial Officer 42 7 16.67% 3 7.14% 0 0.00% 32 76.19%
USDA Office of the Inspector General 7 0 0.00% 0 0.00% 1 14.29% 6 85.71%
USDA Risk Management Agency 6 1 16.67% 0 0.00% 2 33.33% 3 50.00%
USDA Rural Development 47 13 27.66% 2 4.26% 4 8.51% 28 59.57%
Department of Commerce Wide 361 61 16.90% 8 2.22% 25 6.93% 267 73.96%
DOC All Other Bureaus 9 1 11.11% 2 22.22% 2 22.22% 4 44.44%
DOC Bureau of the Census 76 20 26.32% 3 3.95% 0 0.00% 53 69.74%
DOC Decennial Census 160 13 8.12% 0 0.00% 0 0.00% 147 91.88%
DOC International Trade Administration 4 0 0.00% 0 0.00% 0 0.00% 4 100.00%
DOC National Institute of Standards and Technology 13 4 30.77% 0 0.00% 7 53.85% 2 15.38%
DOC National Oceanic and Atmospheric Administration 60 13 21.67% 2 3.33% 7 11.67% 38 63.33%
DOC Office of the Secretary 11 1 9.09% 0 0.00% 3 27.27% 7 63.64%
DOC U.S. Patent and Trademark Office 28 9 32.14% 1 3.57% 6 21.43% 12 42.86%
Department of Energy Wide 66 23 34.85% 7 10.61% 21 31.82% 15 22.73%
DOE Bonneville Power Administration 8 3 37.50% 0 0.00% 2 25.00% 3 37.50%
DOE Chicago Operations 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Environmental Management Consolidated Business Center 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Golden Field Office 6 4 66.67% 0 0.00% 0 0.00% 2 33.33%
DOE Headquarters 24 6 25.00% 6 25.00% 10 41.67% 2 8.33%
DOE Idaho Operations Office 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE National Energy Technology Lab 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
DOE National Nuclear Security Administration 12 4 33.33% 1 8.33% 5 41.67% 2 16.67%
DOE Oak Ridge Operations 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
DOE Office of Science and Technology Information 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Richland Operations Office 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Savanah River Operations 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Southeastern Power Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Southwestern Power Administration 4 1 25.00% 0 0.00% 2 50.00% 1 25.00%
DOE Strategic Petroleum Reserve 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DOE Western Area Power Administration 10 5 50.00% 0 0.00% 1 10.00% 4 40.00%
Department of Health and Human Services Wide 319 119 37.30% 23 7.21% 81 25.39% 96 30.09%
HHS Administration for Children and Families 8 2 25.00% 0 0.00% 1 12.50% 5 62.50%
HHS Agency for Healthcare Research and Quality 4 1 25.00% 1 25.00% 0 0.00% 2 50.00%
HHS Centers for Disease Control and Prevention 43 16 37.21% 3 6.98% 8 18.60% 16 37.21%
HHS Centers for Medicare and Medicaid Services 30 11 36.67% 1 3.33% 0 0.00% 18 60.00%
HHS Food and Drug Administration 38 11 28.95% 5 13.16% 6 15.79% 16 42.11%
HHS Health Resources and Services Administration 13 6 46.15% 2 15.38% 2 15.38% 3 23.08%
HHS Indian Health Service 92 30 32.61% 4 4.35% 47 51.09% 11 11.96%
HHS National Institutes of Health 64 34 53.12% 2 3.12% 13 20.31% 15 23.44%
HHS Office of the Secretary 18 5 27.78% 3 16.67% 3 16.67% 7 38.89%
HHS Program Support Center 5 2 40.00% 2 40.00% 1 20.00% 0 0.00%
HHS Substance Abuse and Mental Health Services Administration 4 1 25.00% 0 0.00% 0 0.00% 3 75.00%
Department of Homeland Security Wide 1,164 232 19.93% 95 8.16% 138 11.86% 699 60.05%
DHS U.S. Citizenship and Immigration Services 117 22 18.80% 16 13.68% 13 11.11% 66 56.41%
DHS U.S. Customs and Border Protection 237 53 22.36% 18 7.59% 32 13.50% 134 56.54%
DHS Federal Emergency Management Agency 154 20 12.99% 10 6.49% 11 7.14% 113 73.38%
DHS Federal Law Enforcement Training Center 9 2 22.22% 1 11.11% 0 0.00% 6 66.67%
DHS Headquarters 38 2 5.26% 7 18.42% 7 18.42% 22 57.89%
DHS U.S. Immigration and Customs Enforcement 103 26 25.24% 18 17.48% 5 4.85% 54 52.43%
DHS Transportation Security Administration 418 82 19.62% 17 4.07% 57 13.64% 262 62.68%
DHS U.S. Coast Guard 53 15 28.30% 5 9.43% 7 13.21% 26 49.06%
DHS U.S. Secret Service 35 10 28.57% 3 8.57% 6 17.14% 16 45.71%
Department of Justice Wide 694 106 15.27% 75 10.81% 115 16.57% 398 57.35%
DOJ Bureau of Alcohol, Tobacco, Firearms & Explosives 42 13 30.95% 4 9.52% 4 9.52% 21 50.00%
DOJ Bureau of Prisons 373 50 13.40% 37 9.92% 58 15.55% 228 61.13%
DOJ Drug Enforcement Administration 40 2 5.00% 4 10.00% 9 22.50% 25 62.50%
DOJ Executive Office for Immigration Review 9 3 33.33% 2 22.22% 0 0.00% 4 44.44%
DOJ Executive Office for U.S. Attorneys 33 12 36.36% 3 9.09% 5 15.15% 13 39.39%
DOJ Federal Bureau of Investigation 114 6 5.26% 17 14.91% 19 16.67% 72 63.16%
DOJ Office of Justice Programs 4 2 50.00% 0 0.00% 1 25.00% 1 25.00%
DOJ Offices, Boards and Divisions 33 10 30.30% 3 9.09% 7 21.21% 13 39.39%
DOJ U.S. Marshals Service 46 8 17.39% 5 10.87% 12 26.09% 21 45.65%
Department of Labor Wide 95 21 22.11% 10 10.53% 23 24.21% 41 43.16%
DOL All Other Bureaus 27 7 25.93% 6 22.22% 4 14.81% 10 37.04%
DOL Bureau of Labor Statistics 3 0 0.00% 0 0.00% 2 66.67% 1 33.33%
DOL Employment and Training Administration 12 0 0.00% 0 0.00% 6 50.00% 6 50.00%
DOL Mine Safety and Health Administration 14 7 50.00% 1 7.14% 1 7.14% 5 35.71%
DOL Occupational Safety and Health Administration 8 3 37.50% 0 0.00% 0 0.00% 5 62.50%
DOL Office of Workers' Compensation Programs 12 1 8.33% 1 8.33% 4 33.33% 6 50.00%
DOL Wage and Hour Division 19 3 15.79% 2 10.53% 6 31.58% 8 42.11%
Department of the Interior Wide 302 111 36.75% 18 5.96% 28 9.27% 145 48.01%
DOI Bureau of Indian Affairs 60 19 31.67% 3 5.00% 7 11.67% 31 51.67%
DOI Bureau of Land Management 35 17 48.57% 4 11.43% 0 0.00% 14 40.00%
DOI Bureau of Ocean Energy Management 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%
DOI Bureau of Reclamation 24 12 50.00% 2 8.33% 1 4.17% 9 37.50%
DOI Bureau of Safety and Environmental Enforcement 2 0 0.00% 1 50.00% 0 0.00% 1 50.00%
DOI National Park Service 98 39 39.80% 5 5.10% 11 11.22% 43 43.88%
DOI Office of Surfacing Mining, Reclamation and Enforcement 9 0 0.00% 0 0.00% 1 11.11% 8 88.89%
DOI Office of the Secretary 30 11 36.67% 2 6.67% 3 10.00% 14 46.67%
DOI U.S. Fish and Wildlife Service 30 9 30.00% 1 3.33% 3 10.00% 17 56.67%
DOI U.S. Geological Survey 12 4 33.33% 0 0.00% 1 8.33% 7 58.33%
Department of Treasury Wide 342 73 21.35% 30 8.77% 34 9.94% 205 59.94%
DTR Alcohol and Tobacco Tax and Trade Bureau 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
DTR Bureau of Engraving and Printing 9 0 0.00% 1 11.11% 2 22.22% 6 66.67%
DTR Bureau of Fiscal Service NRF NRF NRF NRF NRF NRF NRF NRF NRF
DTR Bureau of the Public Debt 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
DTR Departmental Offices 8 3 37.50% 0 0.00% 0 0.00% 5 62.50%
DTR Financial Crimes Enforcement Network 3 0 0.00% 1 33.33% 0 0.00% 2 66.67%
DTR Financial Management Service 9 4 44.44% 4 44.44% 0 0.00% 1 11.11%
DTR Internal Revenue Service 264 46 17.42% 18 6.82% 29 10.98% 171 64.77%
DTR Internal Revenue Service-Office of Chief Counsel 9 4 44.44% 1 11.11% 1 11.11% 3 33.33%
DTR Office of Inspector General 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DTR Office of the Comptroller of the Currency 11 5 45.45% 2 18.18% 1 9.09% 3 27.27%
DTR Office of the Inspector General for Tax Administration 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
DTR Special Inspector General for the Troubled Asset Relief Program 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
DTR U.S. Mint 25 9 36.00% 2 8.00% 1 4.00% 13 52.00%
Department of Transportation Wide 374 78 20.86% 25 6.68% 105 28.07% 166 44.39%
DOT Federal Aviation Administration 313 57 18.21% 24 7.67% 87 27.80% 145 46.33%
DOT Federal Highway Administration 13 6 46.15% 0 0.00% 2 15.38% 5 38.46%
DOT Federal Motor Carriers Safety Administration 6 1 16.67% 0 0.00% 2 33.33% 3 50.00%
DOT Federal Railroad Administration 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
DOT Federal Transit Administration 5 1 20.00% 0 0.00% 2 40.00% 2 40.00%
DOT Maritime Administration 10 4 40.00% 1 10.00% 4 40.00% 1 10.00%
DOT National Highway Traffic Safety Administration 10 0 0.00% 0 0.00% 2 20.00% 8 80.00%
DOT Office of Inspector General 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%
DOT Office of the Secretary of Transportation 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
DOT Pipeline and Hazardous Materials Safety Administration 4 2 50.00% 0 0.00% 2 50.00% 0 0.00%
DOT Research and Innovative Technology Administration 9 7 77.78% 0 0.00% 1 11.11% 1 11.11%
DOT Saint Lawrence Seaway Development Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Department of Veterans Affairs Wide 1,955 492 25.17% 219 11.20% 380 19.44% 864 44.19%
VA All Other Offices 79 29 36.71% 9 11.39% 16 20.25% 25 31.65%
VA National Cemetery Administration 18 2 11.11% 2 11.11% 4 22.22% 10 55.56%
VA Veterans Benefits Administration 138 40 28.99% 6 4.35% 30 21.74% 62 44.93%
VA Veterans Health Administration 1,720 421 24.48% 202 11.74% 330 19.19% 767 44.59%
Federal Housing Finance Agency Wide 4 2 50.00% 0 0.00% 0 0.00% 2 50.00%
FHFA Headquarters 3 2 66.67% 0 0.00% 0 0.00% 1 33.33%
FHFA Office of Inspector General 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
General Services Administration Wide 88 24 27.27% 7 7.95% 26 29.55% 31 35.23%
GSA Central Office 24 4 16.67% 3 12.50% 8 33.33% 9 37.50%
GSA National Capital Region 15 4 26.67% 2 13.33% 2 13.33% 7 46.67%
GSA Region 1 3 1 33.33% 0 0.00% 1 33.33% 1 33.33%
GSA Region 10 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
GSA Region 2 9 3 33.33% 0 0.00% 4 44.44% 2 22.22%
GSA Region 3 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
GSA Region 4 12 5 41.67% 1 8.33% 2 16.67% 4 33.33%
GSA Region 5 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%
GSA Region 6 4 2 50.00% 0 0.00% 0 0.00% 2 50.00%
GSA Region 7 4 3 75.00% 0 0.00% 1 25.00% 0 0.00%
GSA Region 8 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
GSA Region 9 11 2 18.18% 1 9.09% 4 36.36% 4 36.36%
U.S. Postal Service Wide 4,310 797 18.49% 258 5.99% 1,240 28.77% 2,015 46.75%
USPS Capital Metro Area 514 84 16.34% 18 3.50% 160 31.13% 252 49.03%
USPS Eastern Area 691 120 17.37% 55 7.96% 200 28.94% 316 45.73%
USPS Great Lakes Area 496 88 17.74% 28 5.65% 137 27.62% 243 48.99%
USPS Headquarters Area 79 12 15.19% 4 5.06% 20 25.32% 43 54.43%
USPS Northeast Area 423 88 20.80% 29 6.86% 111 26.24% 195 46.10%
USPS Office of Inspector General 17 2 11.76% 2 11.76% 5 29.41% 8 47.06%
USPS Pacific Area 488 108 22.13% 25 5.12% 147 30.12% 208 42.62%
USPS Southern Area 1,115 196 17.58% 66 5.92% 324 29.06% 529 47.44%
USPS Western Area 487 99 20.33% 31 6.37% 136 27.93% 221 45.38%