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Table B-11 Types of Complaints Closures

Agency or Department Total Complaint  Closures Number Closures by Settlement %  Settlements Number Closures by Withdrawal %  Withdrawals Number  Dismissal Closures %  Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Table B-11
FY 2012 Types of Complaints Closures
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 3 2 66.67% 0 0.00% 1 33.33% 0 0.00%
Agency for International Development 16 4 25.00% 3 18.75% 7 43.75% 2 12.50%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home 4 0 0.00% 0 0.00% 0 0.00% 4 100.00%
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 14 6 42.86% 0 0.00% 5 35.71% 3 21.43%
Central Intelligence Agency 39 10 25.64% 2 5.13% 10 25.64% 17 43.59%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Consumer Financial Protection Bureau 7 3 42.86% 1 14.29% 0 0.00% 3 42.86%
Consumer Product Safety Commission 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Corporation for National and Community Service 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
Court Services and Offender Supervision Agency for the District of Columbia 15 5 33.33% 1 6.67% 2 13.33% 7 46.67%
Defense Army and Air Force Exchange 89 26 29.21% 16 17.98% 20 22.47% 27 30.34%
Defense Commissary Agency 120 36 30.00% 17 14.17% 22 18.33% 45 37.50%
Defense Contract Audit Agency 32 12 37.50% 6 18.75% 4 12.50% 10 31.25%
Defense Contract Management Agency 38 9 23.68% 5 13.16% 16 42.11% 8 21.05%
Defense Finance and Accounting Service 39 13 33.33% 3 7.69% 9 23.08% 14 35.90%
Defense Human Resources Activity 5 1 20.00% 3 60.00% 1 20.00% 0 0.00%
Defense Information Systems Agency 8 2 25.00% 1 12.50% 5 62.50% 0 0.00%
Defense Intelligence Agency 34 6 17.65% 3 8.82% 11 32.35% 14 41.18%
Defense Joint Task Force National Capital Region Medical 7 0 0.00% 2 28.57% 5 71.43% 0 0.00%
Defense Logistics Agency 136 49 36.03% 12 8.82% 14 10.29% 61 44.85%
Defense Media Activity 3 2 66.67% 1 33.33% 0 0.00% 0 0.00%
Defense Missile Defense Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 20 7 35.00% 1 5.00% 5 25.00% 7 35.00%
Defense National Guard Bureau 33 6 18.18% 1 3.03% 23 69.70% 3 9.09%
Defense National Security Agency 17 4 23.53% 0 0.00% 4 23.53% 9 52.94%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 3 2 66.67% 0 0.00% 1 33.33% 0 0.00%
Defense Office of the Secretary - Wash. Hqtrs. Services 45 12 26.67% 7 15.56% 13 28.89% 13 28.89%
Defense Security Service 6 1 16.67% 0 0.00% 2 33.33% 3 50.00%
Defense Technical Information Center 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 8 4 50.00% 0 0.00% 4 50.00% 0 0.00%
Defense TRICARE Management Activity 7 1 14.29% 1 14.29% 5 71.43% 0 0.00%
Defense Uniformed Services University 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Department of Agriculture 453 170 37.53% 29 6.40% 48 10.60% 206 45.47%
Department of Commerce 432 74 17.13% 12 2.78% 57 13.19% 289 66.90%
Department of Defense Education Activity 55 23 41.82% 4 7.27% 10 18.18% 18 32.73%
Department of Education 46 10 21.74% 5 10.87% 2 4.35% 29 63.04%
Department of Energy 63 27 42.86% 9 14.29% 6 9.52% 21 33.33%
Department of Health and Human Services 409 156 38.14% 28 6.85% 95 23.23% 130 31.78%
Department of Homeland Security 1,097 244 22.24% 118 10.76% 180 16.41% 555 50.59%
Department of Housing and Urban Development 73 23 31.51% 7 9.59% 3 4.11% 40 54.79%
Department of Justice 857 148 17.27% 93 10.85% 110 12.84% 506 59.04%
Department of Labor 134 49 36.57% 10 7.46% 19 14.18% 56 41.79%
Department of State 110 27 24.55% 13 11.82% 16 14.55% 54 49.09%
Department of the Air Force 500 174 34.80% 57 11.40% 76 15.20% 193 38.60%
Department of the Army 1,116 476 42.65% 100 8.96% 237 21.24% 303 27.15%
Department of the Interior 307 107 34.85% 23 7.49% 31 10.10% 146 47.56%
Department of the Navy 904 423 46.79% 141 15.60% 147 16.26% 193 21.35%
Department of the Treasury 407 96 23.59% 34 8.35% 51 12.53% 226 55.53%
Department of Transportation 335 93 27.76% 13 3.88% 87 25.97% 142 42.39%
Department of Veterans Affairs 2,123 520 24.49% 224 10.55% 406 19.12% 973 45.83%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 49 12 24.49% 11 22.45% 3 6.12% 23 46.94%
Equal Employment Opportunity Commission 20 6 30.00% 1 5.00% 5 25.00% 8 40.00%
Export-Import Bank of the US 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Federal Deposit Insurance Corporation 42 14 33.33% 2 4.76% 12 28.57% 14 33.33%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 10 1 10.00% 1 10.00% 2 20.00% 6 60.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 6 5 83.33% 0 0.00% 1 16.67% 0 0.00%
Federal Labor Relations Authority 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 2 0 0.00% 2 100.00% 0 0.00% 0 0.00%
Federal Mine Safety &Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 6 2 33.33% 3 50.00% 0 0.00% 1 16.67%
Federal Retirement Thrift Investment Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Trade Commission 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
General Services Administration 85 18 21.18% 12 14.12% 11 12.94% 44 51.76%
Government Printing Office 29 10 34.48% 1 3.45% 5 17.24% 13 44.83%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Joint Commission: US and Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 38 7 18.42% 1 2.63% 9 23.68% 21 55.26%
National Archives and Records Administration 11 3 27.27% 0 0.00% 2 18.18% 6 54.55%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 7 6 85.71% 0 0.00% 0 0.00% 1 14.29%
National Endowment for the Arts 3 2 66.67% 0 0.00% 1 33.33% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts &the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 6 2 33.33% 0 0.00% 1 16.67% 3 50.00%
National Indian Gaming Commission 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
National Labor Relations Board 8 3 37.50% 1 12.50% 1 12.50% 3 37.50%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 7 1 14.29% 0 0.00% 2 28.57% 4 57.14%
National Science Foundation 6 6 100.00% 0 0.00% 0 0.00% 0 0.00%
National Transportation Safety Board 2 0 0.00% 1 50.00% 0 0.00% 1 50.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 16 11 68.75% 4 25.00% 0 0.00% 1 6.25%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety& Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Office of Personnel Management 28 3 10.71% 6 21.43% 6 21.43% 13 46.43%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 4 2 50.00% 0 0.00% 1 25.00% 1 25.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Peace Corps 4 0 0.00% 0 0.00% 1 25.00% 3 75.00%
Pension Benefit Guaranty Corporation 20 1 5.00% 2 10.00% 6 30.00% 11 55.00%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Securities and Exchange Commission 4 0 0.00% 0 0.00% 2 50.00% 2 50.00%
Selective Service System 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Small Business Administration 38 11 28.95% 1 2.63% 14 36.84% 12 31.58%
Smithsonian Institution 15 3 20.00% 0 0.00% 4 26.67% 8 53.33%
Social Security Administration 414 50 12.08% 54 13.04% 58 14.01% 252 60.87%
Tennessee Valley Authority 58 12 20.69% 7 12.07% 5 8.62% 34 58.62%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 4,579 815 17.80% 240 5.24% 1,588 34.68% 1,936 42.28%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF










Cabinet Level Subtotal 14,651 3,849 26.27% 1,239 8.46% 3,333 22.75% 6,230 42.52%
Midsize Agencies Subtotal 774 133 17.18% 95 12.27% 122 15.76% 424 54.78%
Small Agencies Subtotal 276 92 33.33% 23 8.33% 57 20.65% 104 37.68%
Micro Agencies Subtotal 5 2 40.00% 0 0.00% 3 60.00% 0 0.00%
Government-wide 15,706 4,076 25.95% 1,357 8.64% 3,515 22.38% 6,758 43.03%

NRF = No Report Filed