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Table B-11 Types of Complaints Closures

Agency or Department Total Complaint  Closures Number Closures by Settlement %  Settlements Number Closures by Withdrawal %  Withdrawals Number  Dismissal Closures %  Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Table B-11
FY 2011 Types of Complaints Closures
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Foundation 1 0 0.00% 1 100.00% 0 0.00% 0 0.00%
Agency for International Development 13 5 38.46% 3 23.08% 1 7.69% 4 30.77%
American Battle Monuments Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship and Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 16 3 18.75% 0 0.00% 3 18.75% 10 62.50%
Central Intelligence Agency 23 0 0.00% 2 8.70% 8 34.78% 13 56.52%
Chemical Safety and Hazard Investigation Board 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 3 1 33.33% 0 0.00% 2 66.67% 0 0.00%
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Consumer Product Safety Commission 7 4 57.14% 0 0.00% 1 14.29% 2 28.57%
Corporation for National and Community Service 3 0 0.00% 0 0.00% 0 0.00% 3 100.00%
Court Services and Offender Supervision Agency for the District of Columbia 7 3 42.86% 1 14.29% 0 0.00% 3 42.86%
Defense Army and Air Force Exchange 119 39 32.77% 14 11.76% 27 22.69% 39 32.77%
Defense Commissary Agency 114 28 24.56% 17 14.91% 31 27.19% 38 33.33%
Defense Contract Audit Agency 21 11 52.38% 3 14.29% 0 0.00% 7 33.33%
Defense Contract Management Agency 22 11 50.00% 1 4.55% 4 18.18% 6 27.27%
Defense Finance and Accounting Service 62 20 32.26% 6 9.68% 14 22.58% 22 35.48%
Defense Human Resources Activity 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Defense Information Systems Agency 13 3 23.08% 0 0.00% 2 15.38% 8 61.54%
Defense Intelligence Agency 21 4 19.05% 4 19.05% 7 33.33% 6 28.57%
Defense Logistics Agency 105 42 40.00% 16 15.24% 14 13.33% 33 31.43%
Defense Media Activity 2 0 0.00% 0 0.00% 2 100.00% 0 0.00%
Defense Missile Defense Agency 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Defense National Geospatial-Intelligence Agency 20 4 20.00% 1 5.00% 8 40.00% 7 35.00%
Defense National Guard Bureau 18 13 72.22% 2 11.11% 1 5.56% 2 11.11%
Defense National Security Agency 30 16 53.33% 3 10.00% 3 10.00% 8 26.67%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Office of the Inspector General 6 2 33.33% 1 16.67% 1 16.67% 2 33.33%
Defense Office of the Secretary - Wash. Hqtrs. Services 35 10 28.57% 3 8.57% 11 31.43% 11 31.43%
Defense Security Service 6 1 16.67% 0 0.00% 1 16.67% 4 66.67%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 8 3 37.50% 1 12.50% 3 37.50% 1 12.50%
Defense TRICARE Management Activity 3 1 33.33% 2 66.67% 0 0.00% 0 0.00%
Defense Uniformed Services University 4 0 0.00% 2 50.00% 2 50.00% 0 0.00%
Department of Agriculture 457 127 27.79% 31 6.78% 74 16.19% 225 49.23%
Department of Commerce 687 171 24.89% 39 5.68% 208 30.28% 269 39.16%
Department of Defense Education Activity 39 6 15.38% 4 10.26% 11 28.21% 18 46.15%
Department of Education 43 9 20.93% 0 0.00% 4 9.30% 30 69.77%
Department of Energy NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Health and Human Services 378 115 30.42% 21 5.56% 98 25.93% 144 38.10%
Department of Homeland Security 1,192 241 20.22% 96 8.05% 170 14.26% 685 57.47%
Department of Housing and Urban Development 98 30 30.61% 11 11.22% 9 9.18% 48 48.98%
Department of Justice 693 84 12.12% 64 9.24% 92 13.28% 453 65.37%
Department of Labor 121 34 28.10% 12 9.92% 20 16.53% 55 45.45%
Department of State 101 10 9.90% 9 8.91% 26 25.74% 56 55.45%
Department of the Air Force 529 184 34.78% 71 13.42% 92 17.39% 182 34.40%
Department of the Army 1,279 473 36.98% 144 11.26% 314 24.55% 348 27.21%
Department of the Interior 279 102 36.56% 24 8.60% 33 11.83% 120 43.01%
Department of the Navy 684 240 35.09% 72 10.53% 155 22.66% 217 31.73%
Department of the Treasury 427 102 23.89% 38 8.90% 45 10.54% 242 56.67%
Department of Transportation 338 68 20.12% 15 4.44% 112 33.14% 143 42.31%
Department of Veterans Affairs 2,071 476 22.98% 237 11.44% 466 22.50% 892 43.07%
Election Assistance Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Environmental Protection Agency 43 6 13.95% 2 4.65% 5 11.63% 30 69.77%
Equal Employment Opportunity Commission 31 11 35.48% 2 6.45% 6 19.35% 12 38.71%
Export-Import Bank of the US 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit Administration 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 5 0 0.00% 5 100.00% 0 0.00% 0 0.00%
Federal Deposit Insurance Corporation 28 8 28.57% 5 17.86% 11 39.29% 4 14.29%
Federal Election Commission 4 4 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 8 0 0.00% 0 0.00% 4 50.00% 4 50.00%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 3 1 33.33% 1 33.33% 0 0.00% 1 33.33%
Federal Labor Relations Authority 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System--Board of Governors 2 1 50.00% 1 50.00% 0 0.00% 0 0.00%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
General Services Administration 103 34 33.01% 6 5.83% 26 25.24% 37 35.92%
Government Printing Office 39 0 0.00% 3 7.69% 15 38.46% 21 53.85%
Harry S. Truman Scholarship Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
International Boundary and Water Commission 5 0 0.00% 1 20.00% 1 20.00% 3 60.00%
International Joint Commission: US & Canada NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 3 0 0.00% 0 0.00% 2 66.67% 1 33.33%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 59 27 45.76% 1 1.69% 15 25.42% 16 27.12%
National Archives and Records Administration 11 1 9.09% 2 18.18% 2 18.18% 6 54.55%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 6 3 50.00% 2 33.33% 0 0.00% 1 16.67%
National Endowment for the Arts 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Foundation on the Arts & the Humanities NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Gallery of Art 8 2 25.00% 1 12.50% 1 12.50% 4 50.00%
National Indian Gaming Commission 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
National Labor Relations Board 13 8 61.54% 0 0.00% 3 23.08% 2 15.38%
National Mediation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Reconnaissance Office 4 1 25.00% 0 0.00% 3 75.00% 0 0.00%
National Science Foundation 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
National Transportation Safety Board 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Nuclear Regulatory Commission 14 7 50.00% 1 7.14% 3 21.43% 3 21.43%
Nuclear Waste Technical Review Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety & Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 19 5 26.32% 2 10.53% 2 10.53% 10 52.63%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 2 1 50.00% 1 50.00% 0 0.00% 0 0.00%
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Peace Corps 4 1 25.00% 1 25.00% 0 0.00% 2 50.00%
Pension Benefit Guaranty Corporation 30 3 10.00% 1 3.33% 10 33.33% 16 53.33%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Presidio Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
Securities and Exchange Commission 14 2 14.29% 1 7.14% 4 28.57% 7 50.00%
Selective Service System 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Small Business Administration 34 11 32.35% 1 2.94% 10 29.41% 12 35.29%
Smithsonian Institution 6 2 33.33% 0 0.00% 2 33.33% 2 33.33%
Social Security Administration 489 66 13.50% 53 10.84% 92 18.81% 278 56.85%
Tennessee Valley Authority 84 5 5.95% 5 5.95% 11 13.10% 63 75.00%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Postal Service 6,251 872 13.95% 303 4.85% 2,548 40.76% 2,528 40.44%
U.S. Tax Court 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF
                   
Cabinet Level Subtotal 16,278 3,552 21.82% 1,267 7.78% 4,609 28.31% 6,850 42.08%
Midsize Agencies Subtotal 865 164 18.96% 75 8.67% 174 20.12% 452 52.25%
Small Agencies Subtotal 288 67 23.26% 29 10.07% 68 23.61% 124 43.06%
Micro Agencies Subtotal 5 2 40.00% 1 20.00% 2 40.00% 0 0.00%
Government-wide 17,436 3,785 21.71% 1,372 7.87% 4,853 27.83% 7,426 42.59%

NRF = No Report Filed