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Table B-11 FY 2013 Types of Complaint Closures

Table B-11 FY 2013 Types of Complaint Closures
Agency or Department Total Complaint Closures Number Closures by Settlement % Settlements Number Closures by Withdrawals % Withdrawals Number Dismissal Closures % Dismissals Number Merit Complaint Closures % Merit Complaint Closures
Administrative Conference of the United States NRF NRF NRF NRF NRF NRF NRF NRF NRF
Advisory Council on Historic Preservation NRF NRF NRF NRF NRF NRF NRF NRF NRF
African Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Agency for International Development 14 4 28.57% 1 7.14% 1 7.14% 8 57.14%
American Battle Monuments Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Appalachian Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Architectural and Transportation Barriers Compliance Bd 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Arctic Research Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Armed Forces Retirement Home NRF NRF NRF NRF NRF NRF NRF NRF NRF
Barry Goldwater Scholarship & Excellence in Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Broadcasting Board of Governors 8 4 50.00% 0 0.00% 0 0.00% 4 50.00%
Central Intelligence Agency 24 4 16.67% 1 4.17% 7 29.17% 12 50.00%
Chemical Safety and Hazard Investigation Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Christopher Columbus Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Comm for the Preservation of America's Heritage Abroad NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission of Fine Arts NRF NRF NRF NRF NRF NRF NRF NRF NRF
Commission on Civil Rights 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commission on the Prevention of Weapons of Mass Destruction Proliferation and Terrorism NRF NRF NRF NRF NRF NRF NRF NRF NRF
Committee for Purchase from People Who Are Blind or Severely Disabled 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Commodity Futures Trading Commission 3 0 0.00% 1 33.33% 0 0.00% 2 66.67%
Consumer Financial Protection Bureau 7 4 57.14% 0 0.00% 1 14.29% 2 28.57%
Consumer Product Safety Commission 3 2 66.67% 0 0.00% 0 0.00% 1 33.33%
Corporation for National and Community Service 7 0 0.00% 0 0.00% 0 0.00% 7 100.00%
Council of the Inspectors General on Integrity & Efficiency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Court Services and Offender Supervision Agency for the District of Columbia 11 3 27.27% 1 9.09% 3 27.27% 4 36.36%
Defense Army and Air Force Exchange Service 88 23 26.14% 13 14.77% 21 23.86% 31 35.23%
Defense Commissary Agency 113 19 16.81% 22 19.47% 19 16.81% 53 46.90%
Defense Contract Audit Agency 30 12 40.00% 8 26.67% 4 13.33% 6 20.00%
Defense Contract Management Agency 38 12 31.58% 2 5.26% 15 39.47% 9 23.68%
Defense Health Agency 5 1 20.00% 0 0.00% 0 0.00% 4 80.00%
Defense Human Resources Activity 6 2 33.33% 0 0.00% 2 33.33% 2 33.33%
Defense Information Systems Agency 21 7 33.33% 5 23.81% 4 19.05% 5 23.81%
Defense Intelligence Agency 34 10 29.41% 4 11.76% 7 20.59% 13 38.24%
Defense Logistics Agency 99 24 24.24% 5 5.05% 24 24.24% 46 46.46%
Defense Media Activity 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Security Service 9 1 11.11% 2 22.22% 2 22.22% 4 44.44%
Defense Technical Information Center 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Defense Threat Reduction Agency 10 7 70.00% 1 10.00% 0 0.00% 2 20.00%
Defense Finance and Accounting Service 37 18 48.65% 1 2.70% 6 16.22% 12 32.43%
Defense JTF National Capital Region Medical NRF NRF NRF NRF NRF NRF NRF NRF NRF
Defense Missile Defense Agency 4 1 25.00% 0 0.00% 2 50.00% 1 25.00%
Defense National Geospatial-Intelligence Agency 23 12 52.17% 2 8.70% 0 0.00% 9 39.13%
Defense National Guard Bureau 19 3 15.79% 1 5.26% 11 57.89% 4 21.05%
Defense National Security Agency 29 12 41.38% 2 6.90% 5 17.24% 10 34.48%
Defense Office of Inspector General 7 2 28.57% 0 0.00% 0 0.00% 5 71.43%
Defense Office of the Secretary/Washington Headquarters Services 31 5 16.13% 5 16.13% 7 22.58% 14 45.16%
Defense Uniformed Services University of the Health Sciences 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Defense Nuclear Facilities Safety Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Delta Regional Authority NRF NRF NRF NRF NRF NRF NRF NRF NRF
Denali Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Agriculture 538 167 31.04% 26 4.83% 72 13.38% 273 50.74%
Department of Commerce 361 61 16.90% 8 2.22% 25 6.93% 267 73.96%
Department of Defense Education Activity 62 19 30.65% 7 11.29% 15 24.19% 21 33.87%
Department of Defense NRF NRF NRF NRF NRF NRF NRF NRF NRF
Department of Education 33 4 12.12% 5 15.15% 6 18.18% 18 54.55%
Department of Energy 66 23 34.85% 7 10.61% 21 31.82% 15 22.73%
Department of Health and Human Services 319 119 37.30% 23 7.21% 81 25.39% 96 30.09%
Department of Homeland Security 1,164 232 19.93% 95 8.16% 138 11.86% 699 60.05%
Department of Housing and Urban Development 68 16 23.53% 4 5.88% 13 19.12% 35 51.47%
Department of Justice 694 106 15.27% 75 10.81% 115 16.57% 398 57.35%
Department of Labor 95 21 22.11% 10 10.53% 23 24.21% 41 43.16%
Department of State 148 31 20.95% 12 8.11% 24 16.22% 81 54.73%
Department of the Air Force 426 161 37.79% 40 9.39% 76 17.84% 149 34.98%
Department of the Army 1,130 478 42.30% 122 10.80% 241 21.33% 289 25.58%
Department of the Interior 302 111 36.75% 18 5.96% 28 9.27% 145 48.01%
Department of the Navy 672 251 37.35% 68 10.12% 113 16.82% 240 35.71%
Department of Treasury 342 73 21.35% 30 8.77% 34 9.94% 205 59.94%
Department of Transportation 374 78 20.86% 25 6.68% 105 28.07% 166 44.39%
Department of Veterans Affairs 1,955 492 25.17% 219 11.20% 380 19.44% 864 44.19%
Election Assistance Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Environmental Protection Agency 48 4 8.33% 18 37.50% 7 14.58% 19 39.58%
Equal Employment Opportunity Commission 21 9 42.86% 1 4.76% 6 28.57% 5 23.81%
Export-Import Bank of the United States 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
Farm Credit Administration 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Farm Credit System Insurance Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Communications Commission 3 1 33.33% 0 0.00% 2 66.67% 0 0.00%
Federal Deposit Insurance Corporation 35 9 25.71% 4 11.43% 9 25.71% 13 37.14%
Federal Election Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Energy Regulatory Commission 6 0 0.00% 0 0.00% 2 33.33% 4 66.67%
Federal Financial Institutions Examination Council NRF NRF NRF NRF NRF NRF NRF NRF NRF
Federal Housing Finance Agency 4 2 50.00% 0 0.00% 0 0.00% 2 50.00%
Federal Labor Relations Authority 2 2 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Maritime Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mediation and Conciliation Service 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
Federal Mine Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Reserve System - Board of Governors 13 3 23.08% 2 15.38% 1 7.69% 7 53.85%
Federal Retirement Thrift Investment Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Federal Trade Commission 1 0 0.00% 0 0.00% 0 0.00% 1 100.00%
General Services Administration 88 24 27.27% 7 7.95% 26 29.55% 31 35.23%
Government Printing Office 62 13 20.97% 11 17.74% 11 17.74% 27 43.55%
Harry S. Truman Scholarship 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Holocaust Memorial Museum U.S. 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Illinois & Michigan Canal Nat'l Heritage Corridor Comm NRF NRF NRF NRF NRF NRF NRF NRF NRF
Institute of Museum and Library Services 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Inter-American Foundation 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
International Boundary and Water Commission 2 1 50.00% 0 0.00% 0 0.00% 1 50.00%
International Broadcasting Bureau NRF NRF NRF NRF NRF NRF NRF NRF NRF
International Trade Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
James Madison Memorial Fellowship Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
Japan-United States Friendship Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
John F. Kennedy Center for the Performing Arts 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Marine Mammal Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Medicaid and CHIP Payment and Access Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Merit Systems Protection Board 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Millennium Challenge Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Morris K. Udall Scholarship and Excellence in National Environmental Policy Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Aeronautics and Space Administration 40 8 20.00% 1 2.50% 14 35.00% 17 42.50%
National Archives and Records Administration 8 2 25.00% 1 12.50% 2 25.00% 3 37.50%
National Capital Planning Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Commission on Libraries & Information Science NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Council on Disability 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Credit Union Administration 5 2 40.00% 0 0.00% 1 20.00% 2 40.00%
National Endowment for the Arts 1 1 100.00% 0 0.00% 0 0.00% 0 0.00%
National Endowment for the Humanities 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Gallery of Art 2 0 0.00% 0 0.00% 1 50.00% 1 50.00%
National Indian Gaming Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
National Labor Relations Board 12 8 66.67% 0 0.00% 2 16.67% 2 16.67%
National Mediation Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
National Reconnaissance Office 3 0 0.00% 0 0.00% 3 100.00% 0 0.00%
National Science Foundation 6 1 16.67% 1 16.67% 1 16.67% 3 50.00%
National Transportation Safety Board 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Navajo and Hopi Indian Relocation Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Northern Border Regional Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Nuclear Regulatory Commission 17 12 70.59% 0 0.00% 2 11.76% 3 17.65%
Nuclear Waste Technical Review Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Occupational Safety and Health Review Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Government Ethics 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of Personnel Management 38 17 44.74% 6 15.79% 9 23.68% 6 15.79%
Office of Special Counsel 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Office of the Director of National Intelligence 5 2 40.00% 0 0.00% 2 40.00% 1 20.00%
Office of the Federal Coordinator for Alaska Natural Gas Transportation Projects NRF NRF NRF NRF NRF NRF NRF NRF NRF
Overseas Private Investment Corporation 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Peace Corps 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Pension Benefit Guaranty Corporation 12 1 8.33% 3 25.00% 3 25.00% 5 41.67%
Postal Regulatory Commission 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
Public Interest Declassification Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Public International Organization NRF NRF NRF NRF NRF NRF NRF NRF NRF
Railroad Retirement Board 2 0 0.00% 0 0.00% 0 0.00% 2 100.00%
Recovery Act Accountability and Transparency Board NRF NRF NRF NRF NRF NRF NRF NRF NRF
Securities and Exchange Commission 11 3 27.27% 3 27.27% 1 9.09% 4 36.36%
Selective Service System NRF NRF NRF NRF NRF NRF NRF NRF NRF
Small Business Administration 31 5 16.13% 2 6.45% 11 35.48% 13 41.94%
Smithsonian Institution 8 3 37.50% 0 0.00% 2 25.00% 3 37.50%
Social Security Administration 436 70 16.06% 45 10.32% 82 18.81% 239 54.82%
Tennessee Valley Authority 48 0 0.00% 3 6.25% 8 16.67% 37 77.08%
Trade and Development Agency 0 0 0.00% 0 0.00% 0 0.00% 0 0.00%
U.S. Interagency Council on Homelessness NRF NRF NRF NRF NRF NRF NRF NRF NRF
U.S. Postal Service 4,310 797 18.49% 258 5.99% 1,240 28.77% 2,015 46.75%
Utah Reclamation Mitigation and Conservation Commission NRF NRF NRF NRF NRF NRF NRF NRF NRF
Valles Caldera Trust NRF NRF NRF NRF NRF NRF NRF NRF NRF
Vietnam Education Foundation NRF NRF NRF NRF NRF NRF NRF NRF NRF
White House Commission on the National Moment of Remembrance NRF NRF NRF NRF NRF NRF NRF NRF NRF
Cabinet Subtotal 13,663 3,412 24.97% 1,125 8.23% 2,879 21.07% 6,247 45.72%
Medium Subtotal 838 172 20.53% 91 10.86% 178 21.24% 397 47.37%
Small Subtotal 214 53 24.77% 21 9.81% 43 20.09% 97 45.33%
Micro Subtotal 1 0 0.00% 0 0.00% 1 100.00% 0 0.00%
Government-wide 14,716 3,637 24.71% 1,237 8.41% 3,101 21.07% 6,741 45.81%

NRF = No Report Filed