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General Services Administration (GSA) FY 2012 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2012
Pre-Complaint Counseling Outcomes	Completed by EEO Counselor		Completed Using ADR		All Completed Counselings
Pre-Complaint Counseling Outcomes	#	%	#	%	#	%
Pre-Complaint Counselings	92		66		158
Settlements	4	4.3%	5	7.6%	9	5.7%
Withdrawals or No Complaints Filed	28	30.4%	22	33.3%	50	31.7%
Complaints Filed*					92	58.2%
Decision to File Complaint Pending at End of FY					7	4.4%
*Includes only complaints filed in FY 2012 where counseling was also completed during FY 2012.

Agency Use of ADR for EEO Dispute Resolution in FY 2012
	Total Number	Offer Rate	Participation Rate
Pre-Complaint Counselings	158	92.4%	41.8%
Complaint Closures	85	3.5%	2.4%

Bases Most Frequently Alleged in FY 2012 Filed Complaints
	Top Basis 1	Top Basis 2	Top Basis 3
Bases of Alleged Discrimination	Reprisal	Age	Race (Black or African American)

Timeliness in FY 2012
	Total #	# Timely	% Timely	FY 2011 APD*	FY 2012 APD*	% Change	Govt Wide APD*
All Pre-Complaint Counselings (minus remands)	158	156	98.7%
All Investigations	77	44	57.1%	263	266	1.1%	187
All Complaint Closures	85			411	425	3.4%	388
Merit Decisions (no AJ)	21	15	71.4%	424	398	-6.1%	462
Dismissal Decisions (no AJ)	11			53	43	-18.9%	92
*APD = Average Processing Days

Outcome of Complaints in FY 2012
	#	%	#	%	#	%	#	%
	Complaint Closures		Final Agency Decision (no AJ Decision)		Final Order (AJ Decision Fully Implemented)		Final Order (AJ Decision Not Fully Implemented)
Total Complaints Filed	96
Total Closures	85
Settlements	18	21.2%
Withdrawals	12	14.1%
Total Final Agency Actions	55	64.7%	32	58.2%	23	41.8%	0	0%
Dismissals	11	20%	11	100%	0	0%	0	0%
Merit Decisions	44	80%	21	47.7%	23	52.3%	0	0%
Finding Discrimination	0	NA%	0	NA%	0	NA%	0	NA%
Finding No Discrimination	44	100%	21	47.7%	23	52.3%	0	0%

Costs Associated with EEO Process in FY 2012
	Total #	Total Amount	Average Amount
Pre-Complaint Settlements w/ Monetary Benefits	1	$628	$628
ADR Settlements w/ Monetary Benefits	0	$0	$0
Investigation Costs	77	$230,204	$2,989
Complaint Closures with Monetary Benefits	13	$279,370	$21,490
ADR Settlements	0	$0	$0