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General Services Administration (GSA)

Permanent Workforce: 12,349 Temporary Workforce: 141 Total Workforce: 12,490

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 12,349 51.01% 48.99% 5.26% 61.30% 26.46% 5.31% 0.16% 0.63% 0.88% 0.81%
Major Occupations:
CONTRACTING 1,499 36.82% 63.18% 5.67% 52.64% 35.09% 5.47% 0.07% 0.53% 0.53% 0.80%
GENERAL BUSINESS AND INDUSTRY 1,355 54.02% 45.98% 5.46% 70.41% 18.08% 4.21% 0.07% 0.59% 1.18% 0.66%
BUILDING MANAGEMENT 1,045 68.13% 31.87% 7.56% 60.96% 26.99% 2.97% 0.29% 0.57% 0.67% 0.38%
GS-14 and GS-15* 2,453 57.20% 42.80% 2.69% 71.83% 19.81% 4.53% 0.00% 0.41% 0.73% 0.20%
Senior Pay Level* 107 67.29% 32.71% 1.87% 84.11% 12.15% 1.87% 0.00% 0.00% 0.00% 0.00%
SES 90 67.78% 32.22% 2.22% 84.44% 11.11% 2.22% 0.00% 0.00% 0.00% 0.00%
First-Level Officials/ Mgrs 65 58.46% 41.54% 9.23% 64.62% 15.38% 7.69% 3.08% 0.00% 0.00% 0.00%
Mid-Level Officials/ Mgrs 1,598 57.07% 42.93% 4.38% 66.96% 23.97% 3.57% 0.06% 0.75% 0.31% 0.19%
Senior-Level Officials/ Mgrs 761 60.32% 39.68% 2.23% 78.71% 14.45% 3.68% 0.00% 0.13% 0.79% 0.13%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, GSA employed 100 (0.80%) Individuals with Targeted Disabilities (IWTD). In order to have met the federal 2% participation rate goal, 250 IWTD were needed. This represents an increase of 3 employees over FY 2008 and a decrease of 15 employees since FY 2005. The participation rate for FY 2008 was 0.81% and for FY 2005 was 0.91%. Over the 5-year period GSA had a net decrease of 0.11% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

GSA timely processed 95.8% of the 168 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Race (Black/African American); and (3) Age. Of the 103 complaints filed at GSA, 38 contained allegations of race (Black/African American) discrimination, 5 contained allegations of race (White) discrimination, 1 contained an allegation of race (Asian) discrimination, 11 contained allegations of color discrimination and 31 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 71 completed investigations, 93% were timely. GSA's average time for completing an investigation was 190 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

GSA's average processing time for all complaint closures increased from 343 days in FY 2008 to 386 days in FY 2009. The government-wide average was 344 days.

IV. Costs

GSA agreed to pay $2,550 for 13 pre-complaint settlements, of which 1 was a monetary settlement averaging $2,550. GSA expended a total of $208,600 for 71 complaint investigations, for an average expenditure of $2,938.

GSA agreed to pay a total of $497,911 plus other benefits for 19 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $26,206.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 99 69 168
Settlements 3 3% 10 14.5% 13 7.7%
Withdrawals or No Complaints Filed 26 26.3% 16 23.2% 42 25%
Complaints Filed* 101 60.1%
Decision to File Complaint Pending at End of Fiscal Year 12 7.1%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 168 74
Total Number Offered ADR 154 10
ADR Offer Rate* 91.7% 13.5%
ADR Participation Rate* 41.1% 12.2%
Total ADR Settlements 10 1
Total ADR Settlements Amount $2,550.00 $0.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 168 161 95.8%
All Investigations 71 66 93% 188 190 1.1%
All Complaint Closures 74 343 386 12.5%
Merit Decisions (no AJ) 28 28 100% 333 551 65.5%
Dismissal Decisions (no AJ) 13 37 77 108.1%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 103
Total Closures 74
Settlements 16 21.6%
Withdrawals 5 6.8%
Total Final Agency Actions 53 71.6% 41 77.4% 12 22.6% 0 0%
Dismissals 13 24.5% 13 100% 0 0% 0 0%
Merit Decisions 40 75.5% 28 70% 12 30% 0 0%
Finding Discrimination 3 7.5% 2 66.7% 1 33.3% 0 0%
Finding No Discrimination 37 92.5% 26 70.3% 11 29.7% 0 0%