1. Home
  2. Federal Sector
  3. Federal Sector Reports
  4. Defense Finance and Accounting Service (DFAS)

Defense Finance and Accounting Service (DFAS)

Permanent Workforce: 12,022 Temporary Workforce: 186 Total Workforce: 12,208

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 12,022 38.61% 61.39% 2.84% 71.50% 21.75% 2.42% 0.20% 0.87% 0.42% 1.96%
Major Occupations:
ACCOUNTING TECHNICIAN 3,664 29.75% 70.25% 1.42% 76.36% 19.13% 1.91% 0.11% 0.74% 0.33% 2.70%
ACCOUNTING 2,454 42.79% 57.21% 2.61% 74.86% 17.97% 3.22% 0.24% 0.73% 0.37% 1.34%
FINANCIAL ADMIN & PGM 1,896 42.51% 57.49% 3.80% 69.09% 23.05% 2.27% 0.21% 1.05% 0.53% 0.95%
GS-14 and GS-15* 61 55.74% 44.26% 4.92% 88.52% 4.92% 1.64% 0.00% 0.00% 0.00% 3.28%
Senior Pay Level* 25 52.00% 48.00% 0.00% 92.00% 8.00% 0.00% 0.00% 0.00% 0.00% 0.00%
SES 25 52.00% 48.00% 0.00% 92.00% 8.00% 0.00% 0.00% 0.00% 0.00% 0.00%
First-Level Officials/ Mgrs 17 58.82% 41.18% 0.00% 64.71% 23.53% 0.00% 11.76% 0.00% 0.00% 0.00%
Mid-Level Officials/ Mgrs 53 39.62% 60.38% 9.43% 75.47% 13.21% 1.89% 0.00% 0.00% 0.00% 1.89%
Senior-Level Officials/ Mgrs 31 51.61% 48.39% 0.00% 93.55% 6.45% 0.00% 0.00% 0.00% 0.00% 0.00%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, DFAS employed 238 (1.95%) Individuals with Targeted Disabilities (IWTD). In order to have met the federal 2% participation rate goal, 244 IWTD were needed. This represents a decrease of 5 employees from FY 2008 and a decrease of 33 employees since FY 2005. The participation rate for FY 2008 was 2.04% and for FY 2005 was 2.02%. Over the 5-year period DFAS had a net decrease of 0.07% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

DFAS timely processed 98% of the 99 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Age; and (3) Disability (Physical). Of the 61 complaints filed at DFAS, 12 contained allegations of race (Black/African American) discrimination, 1 contained an allegation of race (White) discrimination, 2 contained allegations of race (Asian) discrimination, 1 contained an allegation of race (American Indian/Alaska Native) discrimination, 7 contained allegations of color discrimination and 39 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 32 completed investigations, 75% were timely. DFAS' average time for completing an investigation was 152 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

DFAS' average processing time for all complaint closures increased from 239 days in FY 2008 to 241 days in FY 2009. The government-wide average was 344 days.

IV. Costs

DFAS agreed to pay $21,191 for 14 pre-complaint settlements, of which 5 were monetary settlements averaging $4,238. DFAS expended a total of $290,867 for 32 complaint investigations, for an average expenditure of $9,090.

DFAS agreed to pay a total of $164,559 plus other benefits for 13 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $12,658.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 77 22 99
Settlements 4 5.2% 10 45.5% 14 14.1%
Withdrawals or No Complaints Filed 19 24.7% 4 18.2% 23 23.2%
Complaints Filed* 55 55.6%
Decision to File Complaint Pending at End of Fiscal Year 7 7.1%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 99 54
Total Number Offered ADR 26 11
ADR Offer Rate* 26.3% 20.4%
ADR Participation Rate* 22.2% 14.8%
Total ADR Settlements 10 0
Total ADR Settlements Amount $20,389.20 $0.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 99 97 98%
All Investigations 32 24 75% 174 152 -12.6%
All Complaint Closures 54 239 241 0.8%
Merit Decisions (no AJ) 12 12 100% 309 207 -33%
Dismissal Decisions (no AJ) 15 29 11 -62.1%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 61
Total Closures 54
Settlements 12 22.2%
Withdrawals 4 7.4%
Total Final Agency Actions 38 70.4% 27 71.1% 11 28.9% 0 0%
Dismissals 15 39.5% 15 100% 0 0% 0 0%
Merit Decisions 23 60.5% 12 52.2% 11 47.8% 0 0%
Finding Discrimination 1 4.4% 0 0% 1 100% 0 0%
Finding No Discrimination 22 95.7% 12 54.5% 10 45.5% 0 0%