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Court Services and Offender Supervision Agency (CSOSA)

Permanent Workforce: 1,226 Temporary Workforce: 19 Total Workforce: 1,245

Workforce Composition

Total # Men Women Hispanic or Latino White Black or African American Asian Native Hawaiian / Other Pacific Islander American Indian / Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 1,226 35.97% 64.03% 4.65% 12.48% 81.16% 1.39% 0.00% 0.16% 0.16% 0.57%
Major Occupations:
SOCIAL SCIENCE 703 34.42% 65.58% 5.97% 12.38% 80.65% 1.00% 0.00% 0.00% 0.00% 0.28%
GS-14 and GS-15* 108 53.70% 46.30% 2.78% 30.56% 62.04% 4.63% 0.00% 0.00% 0.00% 0.00%
Senior Pay Level* 10 60.00% 40.00% 0.00% 40.00% 60.00% 0.00% 0.00% 0.00% 0.00% 0.00%
SES 10 60.00% 40.00% 0.00% 40.00% 60.00% 0.00% 0.00% 0.00% 0.00% 0.00%
First-Level Officials/ Managers 14 42.86% 57.14% 0.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00% 0.00%
Mid-Level Officials/ Managers 110 46.36% 53.64% 2.73% 15.45% 80.91% 0.91% 0.00% 0.00% 0.00% 0.00%
Senior-Level Officials/ Managers 38 68.42% 31.58% 5.26% 28.95% 63.16% 2.63% 0.00% 0.00% 0.00% 0.00%

*Does not include pay-banded employees

Targeted Disabilities

As of September 30, 2009, CSOSA employed 8 (0.64%) Individuals with Targeted Disabilities (IWTD). In order to have met the federal 2% participation rate goal, 25 IWTD were needed. This represents an increase of 4 employees over FY 2008 and an increase of 6 employees since FY 2005. The participation rate for FY 2008 was 0.34% and for FY 2005 was 0.18%. Over the 5-year period CSOSA had a net increase of 0.46% in employees with targeted disabilities.

EEO Complaint Processing

I. Counseling

CSOSA timely processed 66.7% of the 15 pre-complaint counselings (without remands) completed in FY 2009.

II. Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Sex (Female); (2) Race (Black/African American); and (3) Religion. Of the 5 complaints filed at CSOSA, 2 contained allegations of race (Black/African American) discrimination, 1 contained an allegation of color discrimination and 2 contained allegations of disability discrimination.

III. Complaint Processing Times

Of the 7 completed investigations, 85.7% were timely. CSOSA's average time for completing an investigation was 167 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 100 days.

CSOSA's average processing time for all complaint closures increased from 210 days in FY 2008 to 395 days in FY 2009. The government-wide average was 344 days.

IV. Costs

CSOSA reported paying no monetary benefits for 2 pre-complaint settlements. CSOSA expended a total of $17,521 for 7 complaint investigations, for an average expenditure of $2,503.

CSOSA agreed to pay a total of $86,283 plus other benefits for 2 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with monetary benefits, the average award was $43,142.

Outcome of Counselings Completed in FY 2009
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 12 3 15
Settlements 0 0% 2 66.7% 2 13.3%
Withdrawals or No Complaints Filed 7 58.3% 1 33.3% 8 53.3%
Complaints Filed* 5 33.3%
Decision to File Complaint Pending at End of Fiscal Year 0 0%

*Includes only complaints filed in FY 2009 where counseling was also completed during FY 2009.

Agency Use of ADR for EEO Dispute Resolution in FY 2009
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 15 16
Total Number Offered ADR 15 0
ADR Offer Rate* 100% 0%
ADR Participation Rate* 20% 0%
Total ADR Settlements 2 0
Total ADR Settlements Amount $0.00 $0.00

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2009
Total # # Timely % Timely FY 2008 APD* FY 2009 APD % Change
All Pre-Complaint Counselings (minus remands) 15 10 66.7%
All Investigations 7 6 85.7% 424 167 -60.6%
All Complaint Closures 16 210 395 88.1%
Merit Decisions (no AJ) 4 1 25% 127 379 198.4%
Dismissal Decisions (no AJ) 4 0 40 NA%

*APD = Average Processing Days

Outcomes of Complaints in FY 2009
Complaint Closures Final Agency Decision (no AJ Decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 5
Total Closures 16
Settlements 2 12.5%
Withdrawals 2 12.5%
Total Final Agency Actions 12 75% 8 66.7% 4 33.3% 0 0%
Dismissals 4 33.3% 4 100% 0 0% 0 0%
Merit Decisions 8 66.7% 4 50% 4 50% 0 0%
Finding Discrimination 0 NA% 0 NA% 0 NA% 0 NA%
Finding No Discrimination 8 100% 4 50% 4 50% 0 0%