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Agency Profile - AAFES

Defense Army and Air Force Exchange Service (AAFES) FY 2013 EEO Complaint Processing Statistics

Outcome of Counselings Completed in FY 2013
Pre-Complaint Counseling Outcomes	Completed by EEO Counselor		Completed Using ADR		All Completed Counselings
Pre-Complaint Counseling Outcomes	#	%	#	%	#	%
Pre-Complaint Counselings	233		75		308
Settlements	20	8.6%	19	25.3%	39	12.7%
Withdrawals or No Complaints Filed	126	54.1%	46	61.3%	172	55.8%
Complaints Filed*					93	30.2%
Decision to File Complaint Pending at End of FY					4	1.3%

*Includes only complaints filed in FY 2013 where counseling was also completed during FY 2013.

Agency Use of ADR for EEO Dispute Resolution in FY 2013
	Total Number	Offer Rate	Participation Rate
Pre-Complaint Counselings	308	100%	24.4%
Complaint Closures	88	95.5%	20.5%

Bases Most Frequently Alleged in FY 2013 Filed Complaints
	Top Basis 1	Top Basis 2	Top Basis 3
Bases of Alleged Discrimination	REPRISAL	DISABILITY (PHYSICAL)	RACE (BLACK OR AFRICAN AMERICAN)

Timeliness in FY 2013
	Total #	# Timely	% Timely	FY 2012 APD*	FY 2013 APD*	% Change	Govt Wide APD*
All Pre-Complaint Counselings (minus remands)	308	234	76%
All Investigations	51	4	7.8%	235	365	55.3%	207
All Complaint Closures	88			318	257	-19.2%	420
Merit Decisions (no AJ)	19	17	89.5%	346	350	1.2%	451
Dismissal Decisions (no AJ)	21			75	74	-1.3%	67

*APD = Average Processing Days

Outcomes of Complaints in FY 2013
#	%	#	%	#	%	#	%
	Complaint Closures		Final Agency Decision (no AJ Decision)		Final Order (AJ Decision Fully Implemented)		Final Order (AJ Decision Not Fully Implemented)
	Total Complaints Filed	93
Total Closures	88
Settlements	23	26.1%
Withdrawals	13	14.8%
Total Final Agency Actions	52	59.1%	40	76.9%	12	23.1%	0	0%
Dismissals	21	40.4%	21	100%	0	0%	0	0%
Merit Decisions	31	59.6%	19	61.3%	12	38.7%	0	0%
Finding Discrimination	0	NA%	0	NA%	0	NA%	0	NA%
Finding No Discrimination	31	100%	19	61.3%	12	38.7%	0	0%

Costs Associated with EEO Process in FY 2013
	Total #	Total Amount	Average Amount
Pre-Complaint Settlements w/Monetary Benefits	6	$14,173	$2,362
ADR Settlements w/ Monetary Benefits	6	$14,173	$2,362
Investigation Costs	51	$570,946	$11,195
Complaint Closures with Monetary Benefits	11	$95,999	$8,727
ADR Settlements w/ Monetary Benefits	12	$74,378	$6,198