Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Federal Sector ADR: Social Security Administration (SSA)

Social Security Administration (SSA)

Contact:

Richardo Grijalua
ADR Program Manager
(410) 965-7823
Email: ricardo.grijalua@ssa.gov

Fiscal Year	2006	2007	2008	2009
Size of Work Force	63,759	62,220	64,063	67,730
Pre-Complaint Process
Completed/Ended Counselings	753	843	884	913
Offered ADR	610	688	713	775
Processed and Completed (Participations)	131	185	193	351
Resolutions (Settlement and Withdrawals)	560	90	82	87
Formal Complaint Process
Complaint Closures	471	463	320	423
Offered ADR	278	338	227	292
Processed and Completed (Participations)	20	25	27	42
Resolutions (Settlement and Withdrawals)	8	9	14	6

For FY 2000 through FY 2005, ADR activity was measured in both completed and pending counselings and complaints.

Fiscal Year	2000	2001	2002	2003	2004	2005
Size of Work Force	64,462	65,596	65,292	66,607	65,758	66,463
Pre-Complaint Process
Completed Counselings	858	869	837	754	725	793
Offered ADR	N/A	N/A	79	425	712	717
Processed in ADR	26	20	17	103	116	140
Completed ADR	30	20	17	97	104	149
Resolved Disputes	23	12	10	51	53	75
Formal Complaint Process
Complaints Filed	496	544	516	468	459	420
Complaints in Inventory	1,508	1,461	1,503	1,571	1,490	1,341
Offered ADR	N/A	N/A	1	176	355	340
Processed in ADR	N/A	4	1	16	56	27
Completed ADR	0	4	1	13	52	29
Resolved Disputes	0	2	1	5	19	13