The U.S. Equal Employment Opportunity Commission

Defense Finance & Accounting Service (DFAS)

Permanent Workforce: 12,817 Temporary Workforce: 571 Total Workforce: 13,388

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans/ Pacific Islanders American Indians/ Alaskan Natives Individuals with Targeted Disabilities
Permanent Work Force 12,817 38.07% 61.93% 4.75% 67.34% 22.63% 4.44% 0.84% 2.09%
Major Occupations:
Financial Administration and Program 1,820 40.82% 59.18% 4.12% 72.25% 19.89% 2.91% 0.82% 0.93%
Accounting 2,555 42.47% 57.53% 4.85% 71.43% 17.38% 5.48% 0.86% 1.53%
Information Technology Management 1,170 58.46% 41.54% 2.05% 84.53% 10.43% 2.65% 0.34% 2.22%
GS-14 and GS-15* 527 59.58% 40.42% 2.09% 81.21% 14.04% 2.47% 0.19% 1.71%
Senior Pay Level* 24 66.67% 33.33% 0.00% 83.33% 8.33% 8.33% 0.00% 0.00%
First-Level Officials/Managers 703 33.57% 66.43% 4.55% 62.73% 25.32% 5.26% 1.56% 0.85%
Mid-Level Officials/Managers 722 59.42% 40.58% 3.05% 80.06% 14.27% 2.35% 0.14% 0.97%
Senior-Level Officials/Managers 150 65.33% 34.67% 0.67% 86.00% 10.00% 2.67% 0.67% 2.00%
Unclassified Managers 0 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

*Does not include pay-banded employees

EEO Complaint Processing

  1. Counseling

    Of the 173 pre-complaint counselings (without remands) completed in FY 2005, DFAS timely processed 96%.

  2. Issues and Bases of Complaints Filed

    Of the 84 complaints filed at DFAS, the top 3 issues of alleged discrimination were: (1) Promotion/Non-Selection; (2) Harassment - Non-Sexual; and (3) Evaluation/Appraisal. The top 3 bases of alleged discrimination were: (1) Race - Black; (2) Reprisal; and (3) Sex - Female.

  3. Complaint Processing Times

    DFAS' average time for completing an investigation was 160 days. The government-wide average was 237 days in FY 2005.

    DFAS' average processing time for all complaint closures decreased from 397 days in FY 2004 to 372 days in FY 2005. The government-wide average was 411 days.

  4. Pending Inventory

    DFAS had a total of 91 complaints pending at the end of FY 2005, with none pending acknowledgment; 27 pending investigation for an average of 86 days; and 14 pending the issuance of final decisions for an average of 273 days.

  5. Costs

    DFAS agreed to pay $200 for 21 pre-complaint settlements, of which 1 was a monetary settlement for $200. DFAS expended a total of $207,250 for 50 complaint investigations, for an average expenditure of $4,145.

    DFAS agreed to pay a total of $397,783 for 32 complaint closures through settlement agreement, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award was $12,431.

Outcome of Counselings Completed in FY 2005

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 148 27 175
Settlements 3 2% 18 66.7% 21 12%
No Complaints Filed 62 41.9% 2 7.4% 64 36.6%
Complaints Filed* 83 47.4%
Decision to File Complaint Pending at End of Fiscal Year 7 4%

*Includes only complaints filed in FY 2005 where counseling was also completed during FY 2005.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints

ADR Offers*

ADR Participation*
# # % # %
FY 2004 Completed/Ended Counselings 184 202 100% 21 11.4%
FY 2005 Completed/Ended Counselings 175 105 60% 33 18.9%
Percentage Change from FY 2004 to FY 2005 -4.9% -48% 57.1%
FY 2004 Complaint Workload ** 289 17 5.9% 13 4.5%
FY 2005 Complaint Workload ** 206 46 22.3% 19 9.2%
Percentage Change from FY 2004 to FY 2005 -28.7% 170.6% 46.2%

*Using newly collected data, EEOC revised the formula for calculating the ADR offer and participation rates in FYs 2004-2005.

**Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2004 APD* FY 2005 APD % Change
All Completed/Ended Counselings (minus remands) 173 166 96%
All Investigations 50 43 86% 256 160.1 -37.4%
All Complaint Closures 110 396.5 372.4 -6.1%
Merit Decisions (no AJ) 15 6 40% 469.7 196.4 -58.2%
Dismissal Decisions (no AJ) 25 34 22.68 -33.2%

*APD = Average Processing Days

Outcomes of Complaints in FY 2005

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 84
Total Closures 110
Settlements 30 27.3%
Withdrawals 4 3.6%
Total Final Agency Actions 76 69.1% 40 52.6% 36 47.4% 0 0%
Dismissals 25 32.9% 25 100% 0 0% 0 0%
Merit Decisions 51 67.1% 15 29.4% 36 70.6% 0 0%
Finding Discrimination 2 3.9% 1 50% 1 50% 0 0%
Finding No Discrimination 49 96.1% 14 28.6% 35 71.4% 0 0%

This page was last modified on June 22, 2006.

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