The U.S. Equal Employment Opportunity Commission

Defense Commissary Agency (DCA)

Permanent Workforce: 11,862 Temporary Workforce: 3,457 Total Workforce: 15,319

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans/ Pacific Islanders American Indians/ Alaskan Natives Individuals with Targeted Disabilities
Permanent Work Force 11,862 40.73% 59.27% 8.98% 46.32% 27.03% 16.86% 0.82% 1.13%
Major Occupations:
Commissary Management 1,521 57.46% 42.54% 7.69% 63.38% 18.41% 9.73% 0.79% 0.39%
GS-14 and GS-15* 130 70.77% 29.23% 3.08% 82.31% 10.00% 2.31% 2.31% 0.77%
Senior Pay Level* 5 80.00% 20.00% 0.00% 100.00% 0.00% 0.00% 0.00% 0.00%
First-Level Officials/Managers 1,192 49.75% 50.25% 7.13% 59.40% 20.39% 11.41% 1.09% 0.67%
Mid-Level Officials/Managers 246 68.29% 31.71% 7.32% 72.76% 14.23% 3.66% 1.63% 0.41%
Senior-Level Officials/Managers 30 76.67% 23.33% 0.00% 93.33% 6.67% 0.00% 0.00% 0.00%
Unclassified Managers 129 87.60% 12.40% 6.98% 68.99% 17.05% 6.20% 0.78% 0.00%

*Does not include pay-banded employees

EEO Complaint Processing

  1. Counseling

    Of the 234 pre-complaint counselings (without remands) completed in FY 2005, DCA timely processed 81.6%.

  2. Issues and Bases of Complaints Filed

    Of the 136 complaints filed at DCA, the top 3 issues of alleged discrimination were: (1) Harassment - Non-Sexual; (2) Promotion/Non-Selection; and (3) Termination. The top 3 bases of alleged discrimination were: (1) Reprisal; (2) Race - Black; and (3) Sex - Female.

  3. Complaint Processing Times

    DCA's average time for completing an investigation was 201 days. The government-wide average was 237 days in FY 2005.

    DCA's average processing time for all complaint closures increased from 186 days in FY 2004 to 243 days in FY 2005. The government-wide average was 411 days.

  4. Pending Inventory

    DCA had a total of 130 complaints pending at the end of FY 2005, with 10 pending acknowledgment; 58 pending investigation for an average of 213 days; and 7 pending the issuance of final decisions for an average of 299 days.

  5. Costs

    DCA made no payments in FY 2005 for pre-complaint settlements with benefits.  DCA expended a total of $671,288 for 105 complaint investigations, for an average expenditure of $6,393.

    DCA agreed to pay a total of $150,714 for 37 complaint closures through settlement agreement, final agency decisions, and final agency orders fully implementing AJ decisions.  For complaint closures with benefits, the average award was $4,073.

Outcome of Counselings Completed in FY 2005

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 172 62 234
Settlements 4 2.3% 26 41.9% 30 12.8%
No Complaints Filed 34 19.8% 13 21% 47 20.1%
Complaints Filed* 150 64.1%
Decision to File Complaint Pending at End of Fiscal Year 7 3%

*Includes only complaints filed in FY 2005 where counseling was also completed during FY 2005.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints

ADR Offers*

ADR Participation*
# # % # %
FY 2004 Completed/Ended Counselings 222 140 63.1% 62 28%
FY 2005 Completed/Ended Counselings 234 140 59.8% 62 26.5%
Percentage Change from FY 2004 to FY 2005 5.4% 0% 0%
FY 2004 Complaint Workload ** 353 148 41.9% 84 23.8%
FY 2005 Complaint Workload ** 306 100 32.7% 29 9.5%
Percentage Change from FY 2004 to FY 2005 -13.3% -32.4% -65.5%

*Using newly collected data, EEOC revised the formula for calculating the ADR offer and participation rates in FYs 2004-2005.

**Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2004 APD* FY 2005 APD % Change
All Completed/Ended Counselings (minus remands) 234 191 81.6%
All Investigations 105 56 53.3% 193 201.2 4.2%
All Complaint Closures 176 186.1 243.3 30.7%
Merit Decisions (no AJ) 40 40 100% 305.4 362.8 18.8%
Dismissal Decisions (no AJ) 29 178.1 173.72 -2.4%

*APD = Average Processing Days

Outcomes of Complaints in FY 2005

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 136
Total Closures 176
Settlements 33 18.8%
Withdrawals 33 18.8%
Total Final Agency Actions 110 62.5% 69 62.7% 40 36.4% 1 0.9%
Dismissals 32 29.1% 29 90.6% 3 9.4% 0 0%
Merit Decisions 78 70.9% 40 51.3% 37 47.4% 1 1.3%
Finding Discrimination 5 6.4% 0 0% 4 80% 1 20%
Finding No Discrimination 73 93.6% 40 54.8% 33 45.2% 0 0%

This page was last modified on June 22, 2006.

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