The U.S. Equal Employment Opportunity Commission

Army & Air Force Exchange Service (AAFES)

Permanent Workforce: 33,464 Temporary Workforce: 0 Total Workforce: 33,461

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 33,464 36.24% 63.76% 13.02% 43.5% 28.81% 13.78% 0.84%
Major Occupations                
Retail Operations - Generalist 6,371 23.25% 76.75% 13.53% 42.3% 25.46% 17.82% 0.83%
Retail Operations -

Program/Planner/Analyst

3,413 15.68% 84.32% 15.91% 39.23% 25.26% 18.37% 0.23%
Retail Operations - Food Service

Workers

5,938 34.57% 65.43% 13.42% 34.78% 34.12% 16.99% 0.59%
GS-14 and GS-15* 511 66.34% 33.66% 7.44% 76.9% 7.82% 5.87% 1.96%
Senior Pay Level* 13 76.93% 23.07% 7.69% 84.62% 0% 7.69% 0%
First-Level Officials/Managers 3,005 35.77% 64.23% 9.95% 57.73% 22.83% 8.55% 0.93%
Mid-Level Officials/Managers 417 65.47% 34.53% 7.43% 77.46% 6.95% 6.47% 1.67%
Senior Level Officials/Managers 87 74.71% 25.29% 5.74% 80.46% 6.89% 3.45% 1.15%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At AAFES, employees with targeted disabilities represented 1.9% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 309 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). AAFES timely processed 92.9% of the total number of counselings. Following counseling, 123 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of AAFES' 309 instances of counseling, ADR was offered 100% of the time; the parties elected to participate in 17.5% of the completed counselings; and 64.7% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, AAFES offered ADR 22.2% of the time; the parties elected to participate in18% of the complaint workload; and 72.6% of the ADR closures were resolved through settlement/ withdrawals.

  3. Processing Times

    AAFES completed 76% of its investigations within the regulatory time frames, with an average processing time

    of 294 days for all investigations. In most instances, the regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    AAFES' average processing time for all complaint closures decreased from 554 days in FY 2003 to 519 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    AAFES had a total of 131 complaints pending at the end of FY 2004, with 74 pending investigation for an average of 201 days; and 11 pending the issuance of final decisions for an average of 1,042 days.

  5. Costs

    AAFES agreed to pay $1,517 for 40 counseling settlements with benefits, an average $37.93 per counseling settled.

    AAFES agreed to pay a total of $440,250 for 59 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $7,461.

    AAFES expended a total of $213,235 for 38 complaint investigations, for an average expenditure of $5,611.


Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 258   51   309  
Settlements 28 10.85% 12 23.52% 40 12.94%
Withdrawal/no Complaint Filed 130 50.3% 21 41.1% 151 48.86%
Complaints Filed*         118 38.18%
Decision to File Complaint Pending at End of Fiscal Year         0 0.00%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 397 397 100.00% 50 13.00%
FY 2004 Pre-Complaint Counselings 309 309 100.00% 54 17.48%
Percentage Change FY 2003 to FY 2004 -22.16% -22.16%   8.00%  
FY 2003 Complaints* 274 48 18.00% 6 2.00%
FY 2004 Complaints* 306 68 22.22% 55 17.97%
Percentage Change FY 2003 to FY 2004 11.67% 41.66%   816.66%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 309 287 92.88%      
All Investigations 38 29 76.31% 282 294 4.25%
Merit Decisions (no AJ) 41 1 2.44% 677 766 13.14%
Dismissal Decisions 31     185 152 -17.83%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (175) # % # % # % # %
Settlements 57 32.57%            
Withdrawals 9 5.14%            
Dismissals 31 17.71%            
Merit Decisions 78 44.57%            
Finding Discrimination 3 3.84% 0 0.00% 2 66.66% 1 33.33%
Finding No Discrimination 75 96.15% 41 54.66% 34 45.33% 0 0.00%


This page was last modified on May 3, 2005.

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