The U.S. Equal Employment Opportunity Commission

U.S. Department of State (STATE)

Permanent Workforce: 18,166 Temporary Workforce: 5,872 Total Workforce: 24,040

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 18,166 51.19% 48.81% 5.29% 46.82% 15.12% 5.14% 0.35%
Major Occupations                
Foreign Affairs 7,278 54.11% 45.89% 5.15% 84.42% 4.89% 5.15% 0.38%
Misc. Administration & Program 2,494 48.32% 51.68% 4.09% 77.39% 14.84% 3.25% 0.44%
Computer Specialist 1,143 84.34% 15.66% 6.21% 78.57% 7.96% 5.16% 2.01%
GS-14 and GS-15* 5,599 69.09% 30.91% 3.58% 86.24% 6.32% 3.44% 0.32%
Senior Pay Level* 1,182 74.2% 25.8% 2.96% 87.22% 6.85% 2.62% 0.33%
First-Level Officials/Managers 428 64.72% 35.28% 5.37% 70.09% 19.86% 3.97% 0.7%
Mid-Level Officials/Managers 1,378 62.19% 37.81% 3.41% 78.37% 14.3% 3.85% 0.36%
Senior Level Officials/Managers 2,041 72.32% 27.68% 3.58% 87.51% 6.22% 2.35% 0.34%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At STATE, employees with targeted disabilities represented 0.39% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 90 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). STATE timely processed 24.4% of the total number of counselings. Following counseling, 77 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of STATE's 90 instances of counseling, ADR was offered 32.2% of the time; the parties elected to participate in 24.4% of the completed counselings; and 40% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, STATE offered ADR 6.9% of the time; the parties elected to participate in 6.3% of the complaint workload; and 60% of the ADR closures were resolved through settlements or withdrawals.

  3. Processing Times

    STATE completed 65% of its investigations within the regulatory time frames, with an average processing time

    of 162 days for all investigations. In most instances, the regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    STATE's average processing time for all complaint closures decreased from 407 days in FY 2003 to 315 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    STATE had a total of 79 complaints pending at the end of FY 2004, with 2 pending acknowledgment; 38 pending investigation for an average of 96 days; and 6 pending the issuance of final decisions for an average of 220 days.

  5. Costs

    STATE agreed to pay $8,937 for 9 counseling settlements with benefits, an average $993.00 per counseling settled.

    STATE agreed to pay a total of $250,913 for 13 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $19,301.

    STATE expended a total of $229,549 for 26 complaint investigations, for an average expenditure of $8,829.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 60   30   90  
Settlements 3 5.00% 6 20.00% 9 10.00%
Withdrawal/no Complaint Filed 7 11.6% 6 20% 13 14.44%
Complaints Filed*         66 73.33%
Decision to File Complaint Pending at End of Fiscal Year         2 2.22%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 276 138 50.00% 32 12.00%
FY 2004 Pre-Complaint Counselings 90 29 32.22% 22 24.44%
Percentage Change FY 2003 to FY 2004 -67.39% -78.98%   -31.25%  
FY 2003 Complaints* 162 7 4.00% 3 2.00%
FY 2004 Complaints* 159 11 6.92% 10 6.29%
Percentage Change FY 2003 to FY 2004 -1.85% 57.14%   233.33%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 90 22 24.44%      
All Investigations 26 17 65.38% 198 162 -18.18%
Merit Decisions (no AJ) 14 0 0.00% 483 285 -40.99%
Dismissal Decisions 25     86 173 101.16%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (80) # % # % # % # %
Settlements 13 16.25%            
Withdrawals 5 6.25%            
Dismissals 25 31.25%            
Merit Decisions 37 46.25%            
Finding Discrimination 0 0% 0 0% 0 0% 0 0%
Finding No Discrimination 37 100.00% 14 37.83% 23 62.16% 0 0.00%


This page was last modified on May 3, 2005.

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