The U.S. Equal Employment Opportunity Commission

General Services Administration (GSA)

Permanent Workforce: 12,402 Temporary Workforce: 195 Total Workforce: 12,597

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans / Pacific Islanders American Indians / Alaskan Natives
Permanent Workforce 12,402 50.91% 49.09% 5.08% 63.07% 26.49% 4.42% 0.92%
Major Occupations                
Contracting 1,332 29.28% 70.72% 5.18% 54.5% 35.21% 4.13% 0.98%
General Business & Industry 1,080 54.81% 45.19% 5.83% 74.81% 15.28% 2.87% 1.2%
Building Management 964 68.98% 31.02% 6.64% 62.24% 27.7% 2.49% 0.93%
GS-14 and GS-15* 2,241 60.15% 39.85% 2.81% 76.97% 16.2% 3.39% 0.62%
Senior Pay Level* 114 72.81% 27.19% 2.63% 88.59% 7.89% 0.87% 0%
First-Level Officials/Managers 100 63% 37% 7% 72% 15% 5% 1%
Mid-Level Officials/Managers 1,382 58.83% 41.17% 3.84% 70.26% 21.92% 3.04% 0.94%
Senior Level Officials/Managers 708 65.96% 34.04% 2.97% 85.31% 9.32% 1.84% 0.56%

*Does not include pay-banded employees

Targeted Disabilities

Employees with targeted disabilities represented 0.99% of the total government workforce in FY 2004, and of agencies with a permanent workforce of 500 or more, the Equal Employment Opportunity Commission, at 2.23%, had the highest percentage of employees with targeted disabilities. At GSA, employees with targeted disabilities represented 0.94% of the total workforce.

EEO Complaint Processing

  1. Counseling

    There were 144 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). GSA timely processed 94.4% of the total number of counselings. Following counseling, 89 formal complaints of discrimination were filed.

  2. Alternative Dispute Resolution

    Of GSA's 144 instances of counseling, ADR was offered 79.9% of the time; the parties elected to participate in 18.8% of the completed counselings; and 68% of the ADR closures were resolved through settlements or withdrawals.

    At the formal complaint phase, GSA offered ADR 28.7% of the time; the parties elected to participate in 3.4% of the complaint workload; and 44.4% of the ADR closures were resolved through settlements or withdrawals.

  3. Processing Times

    GSA completed 95% of its investigations within the regulatory time frames, with an average processing time of 166 days for all investigations. In most instances, the

    regulations require completion of investigations within 180 days. Of the agencies completing 25 or more investigations, the Tennessee Valley Authority was the only agency to complete 100% of their investigations within the regulatory time frames, with an average processing time of 117 days.

    GSA's average processing time for all complaint closures increased from 452 days in FY 2003 to 509 days in FY 2004. The government-wide average was 469 days.

  4. Pending Inventory

    GSA had a total of 112 complaints pending at the end of FY 2004, with 1 pending acknowledgment for an average of 22 days; 29 pending investigation for an average of 106 days; and 10 pending the issuance of final decisions for an average of 371 days.

  5. Costs

    GSA agreed to pay $11,152 for 20 counseling settlements with benefits, an average $557.60 per counseling settled.

    GSA agreed to pay a total of $272,538 for 34 complaint closures through settlement agreement, final agency decision, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award (including back/front pay, compensatory damages, attorney's fees, and lump sum payments) was $8,015.

    GSA expended a total of $255,180 for 88 complaint investigations, for an average expenditure of $2,900.

Outcome of Counselings Completed in FY 2004

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Total Instances of Counseling: 119   25   144  
Settlements 4 3.36% 16 64.00% 20 13.88%
Withdrawal/no Complaint Filed 32 26.8% 1 4% 33 22.91%
Complaints Filed*         86 59.72%
Decision to File Complaint Pending at End of Fiscal Year         5 3.47%

*Includes only complaints filed in FY 2004 where counseling was also completed during FY 2004.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints ADR Offers ADR Participation
# # % # %
FY 2003 Pre-Complaint Counselings 167 189 100.00% 23 14.00%
FY 2004 Pre-Complaint Counselings 144 115 79.86% 27 18.75%
Percentage Change FY 2003 to FY 2004 -13.77% -39.15%   17.39%  
FY 2003 Complaints* 259 74 29.00% 6 2.00%
FY 2004 Complaints* 237 68 28.69% 8 3.38%
Percentage Change FY 2003 to FY 2004 -8.49% -9.33%   33.33%  

*Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2003 APD* FY 2004 APD % Change
All Counselings (minus remands) 144 136 94.44%      
All Investigations 88 84 95.45% 154 166 7.79%
Merit Decisions (no AJ) 22 17 77.27% 364 339 -6.86%
Dismissal Decisions 28     226 142 -37.16%

*APD = Average Processing Days

Outcomes of Complaints Closed in FY 2004

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
Total Closures (125) # % # % # % # %
Settlements 34 27.20%            
Withdrawals 2 1.60%            
Dismissals 28 22.40%            
Merit Decisions 61 48.80%            
Finding Discrimination 0 0% 0 0% 0 0% 0 0%
Finding No Discrimination 61 100.00% 22 36.06% 39 63.93% 0 0.00%


This page was last modified on May 3, 2005.

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