| Agency Name | # Completed Counselings | # Settlements | % Settlements | # Withdrawals/No Complaint Filings | % Withdrawals/No Complaint Filings | Total # Resolutions | % Resolutions | # Complaint Filings | % Complaint Filings | # Decision to File Complaint Pending | % Decision to File Complaint Pending |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Agency for International Development | 27 | 1 | 3.70 | 10 | 37.04 | 11 | 40.74 | 12 | 44.44 | 4 | 14.81 |
| Armed Forces Retirement Home | 5 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 5 | 100.00 | 0 | 0.00 |
| Broadcasting Board of Governors | 149 | 1 | 0.67 | 119 | 79.87 | 120 | 80.54 | 24 | 16.11 | 5 | 3.36 |
| Central Intelligence Agency | 38 | 1 | 2.63 | 19 | 50.00 | 20 | 52.63 | 14 | 36.84 | 4 | 10.53 |
| Commodity Futures Trading Commission | 100 | 0 | 0.00 | 99 | 99.00 | 99 | 99.00 | 1 | 1.00 | 0 | 0.00 |
| Consumer Product Safety Commission | 10 | 4 | 40.00 | 4 | 40.00 | 8 | 80.00 | 2 | 20.00 | 0 | 0.00 |
| Corporation for National and Community Service | 14 | 1 | 7.14 | 9 | 64.29 | 10 | 71.43 | 2 | 14.29 | 2 | 14.29 |
| Court Services and Offender Supervision Agency for the District of Columbia | 10 | 3 | 30.00 | 1 | 10.00 | 4 | 40.00 | 6 | 60.00 | 0 | 0.00 |
| Defense Army and Air Force Exchange Service | 309 | 40 | 12.95 | 151 | 48.87 | 191 | 61.81 | 118 | 38.19 | 0 | 0.00 |
| Defense Commissary Agency | 222 | 43 | 19.37 | 40 | 18.02 | 83 | 37.39 | 134 | 60.36 | 5 | 2.25 |
| Defense Contract Audit Agency | 62 | 3 | 4.84 | 22 | 35.48 | 25 | 40.32 | 35 | 56.45 | 2 | 3.23 |
| Defense Contract Management Agency | 77 | 10 | 12.99 | 16 | 20.78 | 26 | 33.77 | 33 | 42.86 | 18 | 23.38 |
| Defense Dependent Education Activity | 112 | 36 | 32.14 | 50 | 44.64 | 86 | 76.79 | 26 | 23.21 | 0 | 0.00 |
| Defense Finance and Accounting Service | 184 | 12 | 6.52 | 74 | 40.22 | 86 | 46.74 | 91 | 49.46 | 7 | 3.80 |
| Defense Human Resource Activity | 5 | 2 | 40.00 | 0 | 0.00 | 2 | 40.00 | 2 | 40.00 | 1 | 20.00 |
| Defense Information Systems Agency | 49 | 8 | 16.33 | 12 | 24.49 | 20 | 40.82 | 16 | 32.65 | 13 | 26.53 |
| Defense Intelligence Agency | 10 | 2 | 20.00 | 0 | 0.00 | 2 | 20.00 | 8 | 80.00 | 0 | 0.00 |
| Defense Logistics Agency | 482 | 71 | 14.73 | 244 | 50.62 | 315 | 65.35 | 132 | 27.39 | 35 | 7.26 |
| Defense National Geospatial-Intelligence | 54 | 11 | 20.37 | 4 | 7.41 | 15 | 27.78 | 28 | 51.85 | 11 | 20.37 |
| Defense National Guard Bureau | 188 | 59 | 31.38 | 81 | 43.09 | 140 | 74.47 | 33 | 17.55 | 15 | 7.98 |
| Defense National Security Agency | 60 | 14 | 23.33 | 22 | 36.67 | 36 | 60.00 | 22 | 36.67 | 2 | 3.33 |
| Defense Nuclear Facilities Safety Board | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Defense Office of the Inspector General | 51 | 0 | 0.00 | 51 | 100.00 | 51 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Defense, Office of the Secretary | 49 | 2 | 4.08 | 12 | 24.49 | 14 | 28.57 | 33 | 67.35 | 2 | 4.08 |
| Defense Security Service | 22 | 2 | 9.09 | 7 | 31.82 | 9 | 40.91 | 13 | 59.09 | 0 | 0.00 |
| Defense Threat Reduction Agency | 13 | 1 | 7.69 | 5 | 38.46 | 6 | 46.15 | 6 | 46.15 | 1 | 7.69 |
| Defense Uniformed Services University | 4 | 1 | 25.00 | 1 | 25.00 | 2 | 50.00 | 2 | 50.00 | 0 | 0.00 |
| Department of Agriculture | 1,234 | 154 | 12.48 | 348 | 28.20 | 502 | 40.68 | 648 | 52.51 | 84 | 6.81 |
| Department of Commerce | 280 | 16 | 5.71 | 105 | 37.50 | 121 | 43.21 | 135 | 48.21 | 24 | 8.57 |
| Department of Education | 53 | 2 | 3.77 | 27 | 50.94 | 29 | 54.72 | 24 | 45.28 | 0 | 0.00 |
| Department of Energy | 128 | 4 | 3.13 | 21 | 16.41 | 25 | 19.53 | 81 | 63.28 | 22 | 17.19 |
| Department of Health and Human Services | 470 | 43 | 9.15 | 184 | 39.15 | 227 | 48.30 | 217 | 46.17 | 26 | 5.53 |
| Department of Homeland Security | 2,447 | 234 | 9.56 | 475 | 19.41 | 709 | 28.97 | 1,213 | 49.57 | 525 | 21.45 |
| Department of Housing and Urban Development | 154 | 4 | 2.60 | 25 | 16.23 | 29 | 18.83 | 121 | 78.57 | 4 | 2.60 |
| Department of Justice | 1,835 | 92 | 5.01 | 1,066 | 58.09 | 1,158 | 63.11 | 604 | 32.92 | 73 | 3.98 |
| Department of Labor | 221 | 4 | 1.81 | 54 | 24.43 | 58 | 26.24 | 153 | 69.23 | 10 | 4.52 |
| Department of State | 90 | 9 | 10.00 | 13 | 14.44 | 22 | 24.44 | 66 | 73.33 | 2 | 2.22 |
| Department of the Air Force | 1,652 | 361 | 21.85 | 586 | 35.47 | 947 | 57.32 | 679 | 41.10 | 26 | 1.57 |
| Department of the Army | 2,016 | 406 | 20.14 | 522 | 25.89 | 928 | 46.03 | 866 | 42.96 | 222 | 11.01 |
| Department of the Interior | 568 | 61 | 10.74 | 139 | 24.47 | 200 | 35.21 | 262 | 46.13 | 106 | 18.66 |
| Department of the Navy | 1,250 | 143 | 11.44 | 418 | 33.44 | 561 | 44.88 | 611 | 48.88 | 78 | 6.24 |
| Department of the Treasury | 1,661 | 252 | 15.17 | 310 | 18.66 | 562 | 33.84 | 804 | 48.40 | 295 | 17.76 |
| Department of Transportation | 821 | 82 | 9.99 | 87 | 10.60 | 169 | 20.58 | 481 | 58.59 | 171 | 20.83 |
| Department of Veterans Affairs | 4,129 | 127 | 3.08 | 1,680 | 40.69 | 1,807 | 43.76 | 2,074 | 50.23 | 248 | 6.01 |
| Environmental Protection Agency | 125 | 2 | 1.60 | 52 | 41.60 | 54 | 43.20 | 71 | 56.80 | 0 | 0.00 |
| EOP - National Drug Control Policy | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| EOP - Office of Administration | 4 | 0 | 0.00 | 2 | 50.00 | 2 | 50.00 | 1 | 25.00 | 1 | 25.00 |
| EOP - Office of Management and Budget | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| EOP - Office of the U.S. Trade Representative | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 1 | 100.00 |
| Equal Employment Opportunity Commission | 49 | 5 | 10.20 | 15 | 30.61 | 20 | 40.82 | 27 | 55.10 | 2 | 4.08 |
| Export-Import Bank of the US | 6 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 6 | 100.00 | 0 | 0.00 |
| Farm Credit Administration | 3 | 2 | 66.67 | 1 | 33.33 | 3 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Communications Commission | 15 | 0 | 0.00 | 6 | 40.00 | 6 | 40.00 | 6 | 40.00 | 3 | 20.00 |
| Federal Deposit Insurance Corporation | 53 | 6 | 11.32 | 14 | 26.42 | 20 | 37.74 | 31 | 58.49 | 2 | 3.77 |
| Federal Election Commission | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| Federal Energy Regulatory Commission | 7 | 1 | 14.29 | 0 | 0.00 | 1 | 14.29 | 3 | 42.86 | 3 | 42.86 |
| Federal Housing Finance Board | 2 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 2 | 100.00 | 0 | 0.00 |
| Federal Labor Relations Authority | 4 | 0 | 0.00 | 1 | 25.00 | 1 | 25.00 | 3 | 75.00 | 0 | 0.00 |
| Federal Maritime Commission | 11 | 0 | 0.00 | 10 | 90.91 | 10 | 90.91 | 1 | 9.09 | 0 | 0.00 |
| Federal Mediation and Conciliation Service | 1 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 1 | 100.00 |
| Federal Reserve System--Board of Governors | 17 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 17 | 100.00 | 0 | 0.00 |
| Federal Retirement Thrift Investment Board | 4 | 1 | 25.00 | 0 | 0.00 | 1 | 25.00 | 3 | 75.00 | 0 | 0.00 |
| Federal Trade Commission | 21 | 1 | 4.76 | 13 | 61.90 | 14 | 66.67 | 7 | 33.33 | 0 | 0.00 |
| General Services Administration | 144 | 20 | 13.89 | 33 | 22.92 | 53 | 36.81 | 86 | 59.72 | 5 | 3.47 |
| Government Printing Office | 65 | 13 | 20.00 | 18 | 27.69 | 31 | 47.69 | 29 | 44.62 | 5 | 7.69 |
| Holocaust Memorial Museum U.S. | 3 | 0 | 0.00 | 3 | 100.00 | 3 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| International Boundary and Water Commission | 5 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 5 | 100.00 | 0 | 0.00 |
| International Trade Commission | 2 | 1 | 50.00 | 1 | 50.00 | 2 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| John F. Kennedy Center for the Performing Arts | 4 | 0 | 0.00 | 1 | 25.00 | 1 | 25.00 | 3 | 75.00 | 0 | 0.00 |
| Merit Systems Protection Board | 4 | 1 | 25.00 | 2 | 50.00 | 3 | 75.00 | 1 | 25.00 | 0 | 0.00 |
| National Aeronautics and Space Administration | 119 | 9 | 7.56 | 30 | 25.21 | 39 | 32.77 | 38 | 31.93 | 42 | 35.29 |
| National Archives and Records Administration | 53 | 13 | 24.53 | 25 | 47.17 | 38 | 71.70 | 11 | 20.75 | 4 | 7.55 |
| National Credit Union Administration | 7 | 0 | 0.00 | 2 | 28.57 | 2 | 28.57 | 5 | 71.43 | 0 | 0.00 |
| National Endowment for the Arts | 65 | 65 | 100.00 | 0 | 0.00 | 65 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| National Endowment for the Humanities | 0 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 |
| National Gallery of Art | 11 | 2 | 18.18 | 0 | 0.00 | 2 | 18.18 | 9 | 81.82 | 0 | 0.00 |
| National Labor Relations Board | 24 | 2 | 8.33 | 13 | 54.17 | 15 | 62.50 | 9 | 37.50 | 0 | 0.00 |
| National Science Foundation | 7 | 3 | 42.86 | 1 | 14.29 | 4 | 57.14 | 3 | 42.86 | 0 | 0.00 |
| National Transportation Safety Board | 4 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 4 | 100.00 | 0 | 0.00 |
| Nuclear Regulatory Commission | 27 | 4 | 14.81 | 8 | 29.63 | 12 | 44.44 | 12 | 44.44 | 3 | 11.11 |
| Office of Personnel Management | 109 | 1 | 0.92 | 41 | 37.61 | 42 | 38.53 | 66 | 60.55 | 1 | 0.92 |
| Office of Special Counsel | 2 | 0 | 0.00 | 2 | 100.00 | 2 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Overseas Private Investment Corporation | 2 | 0 | 0.00 | 1 | 50.00 | 1 | 50.00 | 1 | 50.00 | 0 | 0.00 |
| Peace Corps | 10 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 4 | 40.00 | 6 | 60.00 |
| Pension Benefit Guaranty Corporation | 12 | 0 | 0.00 | 0 | 0.00 | 0 | 0.00 | 12 | 100.00 | 0 | 0.00 |
| Railroad Retirement Board | 4 | 0 | 0.00 | 2 | 50.00 | 2 | 50.00 | 2 | 50.00 | 0 | 0.00 |
| Securities and Exchange Commission | 39 | 0 | 0.00 | 12 | 30.77 | 12 | 30.77 | 25 | 64.10 | 2 | 5.13 |
| Selective Service System | 3 | 1 | 33.33 | 1 | 33.33 | 2 | 66.67 | 1 | 33.33 | 0 | 0.00 |
| Small Business Administration | 54 | 7 | 12.96 | 26 | 48.15 | 33 | 61.11 | 20 | 37.04 | 1 | 1.85 |
| Smithsonian Institution | 36 | 3 | 8.33 | 11 | 30.56 | 14 | 38.89 | 21 | 58.33 | 1 | 2.78 |
| Social Security Administration | 725 | 59 | 8.14 | 262 | 36.14 | 321 | 44.28 | 385 | 53.10 | 19 | 2.62 |
| Tennessee Valley Authority | 130 | 13 | 10.00 | 18 | 13.85 | 31 | 23.85 | 53 | 40.77 | 46 | 35.38 |
| U.S. Postal Service | 19,101 | 5,298 | 27.74 | 5,922 | 31.00 | 11,220 | 58.74 | 7,549 | 39.52 | 332 | 1.74 |
| U.S. Tax Court | 3 | 1 | 33.33 | 2 | 66.67 | 3 | 100.00 | 0 | 0.00 | 0 | 0.00 |
| Cabinet Level Subtotal | 40,063 | 7,609 | 18.99 | 12,774 | 31.88 | 20,383 | 50.88 | 17,320 | 43.23 | 2,360 | 5.89 |
| Midsize Agencies Subtotal | 1,386 | 119 | 8.59 | 446 | 32.18 | 565 | 40.76 | 705 | 50.87 | 116 | 8.37 |
| Small Agencies Subtotal | 963 | 128 | 13.29 | 444 | 46.11 | 572 | 59.40 | 344 | 35.72 | 47 | 4.88 |
| Grand Total | 42,412 | 7,856 | 18.52 | 13,664 | 32.22 | 21,520 | 50.74 | 18,369 | 43.31 | 2,523 | 5.95 |
This page was last modified on April 19, 2005.