The U.S. Equal Employment Opportunity Commission

Table IV - FY 2003 Complaint Closure Processing Times
Agency or Department Withdrawals Settlements Final Agency Action on AJ Decision Agency Decision Without AJ Decision Total Closures
No. Total Days Avg. Days No. Total Days Avg. Days No. Total Days Avg. Days No. Total Days Avg. Days No. Total Days Avg. Days
Agency for International Development 0 0 0 3 1,488 496 1 726 726 3 1,504 501 7 3,718 531
Broadcasting Board of Governors 3 976 325 9 4,317 480 1 595 595 16 6,288 393 29 12,176 420
Central Intelligence Agency 1 87 87 0 0 0 2 2,144 1,072 11 2,684 244 14 4,915 351
Commodity Futures Trading Commission 0 0 0 2 349 175 0 0 0 2 1,213 607 4 1,562 391
Consumer Product Safety Commission 1 228 228 1 2 2 1 629 629 0 0 0 3 859 286
Corporation for National Service 0 0 0 7 1,895 271 1 794 794 1 188 188 9 2,877 320
Court Services and Offender Supervision Agency 1 501 501 1 217 217 4 2,199 550 4 1,181 295 10 4,098 410
Department of Agriculture 43 19,922 463 250 153,146 613 92 104,228 1,133 225 215,551 958 610 492,847 808
Department of Commerce 16 7,506 469 102 66,178 649 51 50,779 996 163 92,202 566 332 216,665 653
Defense Summary ** 361 112,966 313 1,063 318,263 299 813 614,795 756 1,321 530,442 402 3,558 1,576,466 443
Army & Air Force Exchange Service 18 10,669 593 16 9,625 602 22 17,649 802 36 13,067 363 92 51,010 554
Defense Commissary Agency 17 1,094 64 69 14,120 205 20 8,406 420 65 28,118 433 171 51,738 303
Defense Contract Audit Agency 7 3,015 431 12 11,907 992 3 3,725 1,242 10 2,637 264 32 21,284 665
Defense Contract Management Agency 2 892 446 26 15,968 614 17 19,638 1,155 32 19,031 595 77 55,529 721
Defense Education Activity 1 393 393 22 8,621 392 16 3,975 248 17 3,005 177 56 15,994 286
Defense Finance and Accounting Service 5 1,816 363 35 14,199 406 54 43,664 809 32 6,566 205 126 66,245 526
Defense Human Resources Activity 0 0 0 2 654 327 2 950 475 0 0 0 4 1,604 401
Defense Information Systems Agency 1 89 89 2 609 305 3 1,267 422 8 5,355 669 14 7,320 523
Defense Inspector General 3 1,454 485 2 1,014 507 1 799 799 0 0 0 6 3,267 545
Defense Intelligence Agency 0 0 0 6 4,836 806 2 1,803 902 6 3,655 609 14 10,294 735
Defense Logistics Agency 12 3,479 290 36 19,187 533 61 47,500 779 65 26,402 406 174 96,568 555
Defense National Guard Bureau 8 1,359 170 3 1,612 537 2 1,152 576 10 3,631 363 23 7,754 337
Defense National Imagery and Mapping Agency 1 11 11 9 2,043 227 1 1,548 1,548 1 13 13 12 3,615 301
Defense National Security Agency 5 1,376 275 3 835 278 4 2,311 578 11 3,033 276 23 7,555 328
Defense Nuclear Facilities Safety Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Defense Office of the Secretary 1 578 578 7 3,648 521 4 7,879 1,970 12 6,843 570 24 18,948 790
Defense Security Service 1 180 180 5 2,869 574 2 1,029 515 3 1,331 444 11 5,409 492
Defense Threat Reduction Agency 0 0 0 1 60 60 0 0 0 1 47 47 2 107 54
Defense Tricare Management Activity 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Department of the Air Force 62 16,970 274 151 12,373 82 183 143,857 786 228 101,335 444 624 274,535 440
Department of the Army 113 22,964 203 458 117,322 256 260 172,517 664 283 79,265 280 1,114 392,068 352
Department of the Navy 104 46,627 448 198 76,761 388 156 135,126 866 501 227,108 453 959 485,622 506
Department of Education 6 1,631 272 7 1,843 263 12 18,339 1,528 12 4,320 360 37 26,133 706
Department of Energy 6 3,373 562 38 18,594 489 19 23,636 1,244 34 17,434 513 97 63,037 650
Department of Health and Human Services 16 4,854 303 98 44,658 456 68 59,649 877 120 61,038 509 302 170,199 564
Department of Housing & Urban Development 13 5,080 391 56 47,290 844 36 33,877 941 46 33,985 739 151 120,232 796
Department of the Interior 23 8,527 371 140 84,208 601 115 111,970 974 170 100,912 594 448 305,617 682
Department of Justice 82 36,216 442 151 90,502 599 234 259,744 1,110 362 217,425 601 829 603,887 728
Department of Labor 12 7,311 609 32 17,182 537 41 44,635 1,089 117 87,410 747 202 156,538 775
Department of State 3 319 106 18 8,893 494 14 15,061 1,076 51 10,744 211 86 35,017 407
Department of Transportation 35 19,161 547 180 18,055 100 117 130,115 1,112 215 65,129 303 547 232,460 425
Department of the Treasury 145 32,165 222 214 93,214 436 170 137,736 810 615 224,067 364 1,144 487,182 426
Department of Veterans Affairs 256 76,466 299 676 201,547 298 482 250,449 520 1,058 255,334 241 2,472 783,796 317
Environmental Protection Agency 8 2,694 337 17 10,596 623 18 16,474 915 46 30,873 671 89 60,637 681
Equal Employment Opportunity Commission 5 1,917 383 11 3,384 308 19 12,048 634 7 4,067 581 42 21,416 510
Executive Office of the President Summary** 0 0 0 1 145 145 0 0 0 0 0 0 1 145 145
Office of Administration 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of Management and Budget 0 0 0 1 145 145 0 0 0 0 0 0 1 145 145
Office of National Drug Control Policy 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Office of U.S. Trade Representative 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Export-Import Bank of the United States 0 0 0 1 591 591 2 1,324 662 3 1,423 474 6 3,338 556
Farm Credit Administration 0 0 0 0 0 0 0 0 0 3 210 70 3 210 70
Federal Communications Commission 0 0 0 0 0 0 0 0 0 10 817 82 10 817 82
Federal Deposit Insurance Corporation 8 7,644 956 12 11,082 924 15 14,475 965 49 61,307 1,251 84 94,508 1,125
Federal Election Commission 0 0 0 0 0 0 0 0 0 1 285 285 1 285 285
Federal Emergency Management Agency 2 1,137 569 6 3,027 505 13 11,990 922 7 5,543 792 28 21,697 775
Federal Energy Regulatory Commission 0 0 0 1 113 113 0 0 0 3 249 83 4 362 91
Federal Housing Finance Board 1 50 50 2 835 418 0 0 0 0 0 0 3 885 295
Federal Labor Relations Authority 0 0 0 2 293 147 0 0 0 0 0 0 2 293 147
Federal Maritime Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Mediation & Conciliation Service 0 0 0 0 0 0 0 0 0 3 542 181 3 542 181
Federal Reserve Board 1 36 36 2 1,100 550 0 0 0 7 2,701 386 10 3,837 384
Federal Retirement Thrift Investment Board 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Federal Trade Commission 1 185 185 3 1,007 336 0 0 0 0 0 0 4 1,192 298
General Services Administration 3 690 230 28 13,355 477 22 19,142 870 66 20,554 311 119 53,741 452
Government Printing Office 7 4,360 623 7 6,244 892 10 10,751 1,075 26 22,501 865 50 43,856 877
Holocaust Memorial Museum 0 0 0 1 623 623 1 775 775 1 258 258 3 1,656 552
International Boundary & Water Commission 3 764 255 0 0 0 4 1,310 328 6 299 50 13 2,373 183
International Trade Commission 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
John F Kennedy Center for the Arts 0 0 0 1 262 262 0 0 0 0 0 0 1 262 262
Merit Systems Protection Board 0 0 0 2 790 395 0 0 0 4 1,093 273 6 1,883 314
National Aeronautics & Space Administration 2 666 333 14 5,239 374 8 3,477 435 27 9,580 355 51 18,962 372
National Archives & Records Administration 3 2,067 689 15 6,930 462 7 5,420 774 12 13,394 1,116 37 27,811 752
National Credit Union Administration 0 0 0 1 29 29 2 1,824 912 2 1,488 744 5 3,341 668
National Endowment for the Arts 0 0 0 0 0 0 0 0 0 1 180 180 1 180 180
National Endowment for the Humanities 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
National Gallery of Art 0 0 0 2 406 203 0 0 0 4 364 91 6 770 128
National Labor Relations Board 0 0 0 9 5,137 571 4 6,945 1,736 9 4,277 475 22 16,359 744
National Science Foundation 0 0 0 1 88 88 1 486 486 1 63 63 3 637 212
National Transportation Safety Board 0 0 0 1 120 120 1 180 180 2 80 40 4 380 95
Nuclear Regulatory Commission 1 255 255 6 2,193 366 3 1,225 408 6 5,394 899 16 9,067 567
Office of Personnel Management 1 764 764 1 91 91 3 4,423 1,474 13 8,675 667 18 13,953 775
Office of Special Counsel 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Overseas Private Investment Corporation 0 0 0 0 0 0 0 0 0 1 240 240 1 240 240
Peace Corps 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Pension Benefit Guaranty Corporation 0 0 0 3 3,123 1,041 0 0 0 4 234 59 7 3,357 480
Railroad Retirement Board 1 423 423 0 0 0 1 1,095 1,095 0 0 0 2 1,518 759
Securities and Exchange Commission 9 11,112 1235 6 2,923 487 1 608 608 15 3,548 237 31 18,191 587
Selective Service System 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Small Business Administration 2 369 185 9 4,190 466 16 18,093 1,131 26 9,145 352 53 31,797 600
Smithsonian Institution 1 604 604 4 2,472 618 7 3,497 500 11 1,099 100 23 7,672 334
Social Security Administration 58 25,699 443 113 71,977 637 162 147,439 910 163 75,851 465 496 320,966 647
Tennessee Valley Authority 3 264 88 16 1,594 100 4 112 28 41 16,847 411 64 18,817 294
United States Armed Forces Retirement Home 0 0 0 0 0 0 9 5,983 665 3 744 248 12 6,727 561
United States Postal Service 1,059 427,372 404 2,034 1,283,475 631 1,400 1,011,284 722 2,141 1,193,109 557 6,634 3,915,240 590
United States Tax Court 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Homeland Security-Mem. of Understanding 94 46,524 495 193 212,025 1,099 180 169,230 940 446 238,644 535 913 666,423 730
TOTAL 2,296 872,885 380 5,573 2,827,300 507 4,187 3,331,710 796 7,716 3,664,729 475 19,772 10,696,624 541
** Department of Defense and Executive Office of the President summary figures represent only those agencies listed.
CABINET AGENCY SUB TOTAL 2,170 809,393 373 5,252 2,659,073 506 3,844 3,035,527 790 7,096 3,347,746 472 18,362 9,851,739 537
MID-SIZE AGENCY SUB TOTAL 87 39,767 457 219 123,532 564 265 234,699 886 436 230,799 529 1,007 628,797 624
SMALL AGENCY SUB TOTAL 39 23,725 608 102 44,695 438 78 61,484 788 184 86,184 468 403 216,088 536


This page was last modified on May 14, 2004.

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