U.S. Equal Employment Opportunity Commission

PROFILE OF SELECTED INDICATORS
GENERAL SERVICES ADMINISTRATION (GSA)

Permanent Workforce: 12,400

Total Reported Workforce: 12,800

GSA's permanent workforce participation rate for women was 48.68%; for Blacks was 26.76%; for Hispanics was 4.76%; for Asians/Pacific Islanders was 4.28%; and for American Indians/Alaskan Natives was 0.93%.
GSA's top three major occupations were reported as Contracting, Building Management, and General Business and Industry.

In the Contracting occupation, the participation rate for women was 70.64%; for Blacks was 35.56%; for Hispanics was 5.14%; for Asians/Pacific Islanders was 3.34%; and for American Indians/Alaskan Natives was 1.22%.
In the Building Management occupation, the participation rate for women was 31.28%; for Blacks was 28.09%; for Hispanics was 6.49%; for Asians/Pacific Islanders was 2.23%; and for American Indians/Alaskan Natives was 0.85%.
In the General Business and Industry occupation, the participation rate for women was 46.25%; for Blacks was 14.89%; for Hispanics was 5.39%; for Asians/Pacific Islanders was 3.1%; and for American Indians/Alaskan Natives was 1.1%.

GSA's GS-14 and GS-15 grade level participation rate for women was 39.3%; for Blacks was 16.28%; for Hispanics was 2.42%; for Asians/Pacific Islanders was 3.23%; and for American Indians/Alaskan Natives was 0.62%.
GSA's Senior Pay Level participation rate for women was 26.42%; for Blacks was 6.6%; for Hispanics was 1.89%; for Asians/Pacific Islanders was 0.94%; and for American Indians/Alaskan Natives was 0%.
Government-wide, employees with targeted disabilities represented 1.05% of the total workforce in FY 2003. At GSA, employees with targeted disabilities represented 1.02% of the total workforce. In FY 2003, of agencies with a permanent workforce of 500 or more employees, the Social Security Administration, at 2.27%, had the highest percentage of employees with targeted disabilities.
GSA completed 22 ADR efforts during the pre-complaint stage, of which 8 resulted in a settlement.
There were 167 instances of pre-complaint counseling (performed by EEO counselors and/or ADR intake officers). 97 individuals filed 111 EEO complaints.
GSA completed 5 ADR efforts during the complaint stage, of which 2 resulted in a settlement.
GSA settled 28 complaints.
GSA paid $325,908 in monetary benefits: $1,800 for front and/or back pay awards; $26,393 for lump sum payments; $214,260 for compensatory damages; and $83,455 for attorney's fees.
GSA issued 63 decisions on the merits. There was one finding of discrimination issued.
GSA took an average of 452 days to process a complaint from filing to closing. The average processing time for a merit decision was 541 days.

General Services Administration EEO Indicators		FY 2002	FY 2003	Change
Pre-Complaint Counseling	Instances of EEO Counselor Counseling	212	148	-30.2%
Pre-Complaint Counseling	% Counseled within regulatory time frame	94%	98%	4.3%
ADR Measures	% of Instances of Counseling where ADR Offered	64.5%	100%	55.0%
	ADR Election Rate	14.6%	13.8%	-5.5%
	ADR Participation Rate	9.4%	13.8%	46.8%
Complaints Filed/Complainants	Complaints Filed	112	111	-0.9%
	Total Workforce	14,447	12,800	-11.4%
	Total Complainants	103	97	-5.8%
	% of Complainants Filing Single Complaint	92%	87.4%	-5.0%
	% of Workforce who are EEO Complainants	0.7%	0.8%	6.3%
Investigations	Total Completed	93	71	-23.7%
	Average Processing Time for Investigation (Days)	207	154	-25.6%
	Amount Spent on In-House Investigations	$0	$0	NA
	Amount Spent on Contract Investigations	$315,469	$212,918	-32.5%
Type of Closures	Total Closures	123	119	-3.3%
	Agency Dismissals	21	25	19.0%
	Administrative Judge Dismissals	12	0	-100.0%
	Withdrawals	6	3	-50.0%
	Settlements	34	28	-17.6%
	Merit Decisions (with and without an AJ decision)	57	63	10.5%
Average Processing Days (from date complaint filed)	All Closures	576	452	-21.5%
	Agency Dismissals	203	226	11.3%
	Administrative Judge Dismissals	624	0	-100.0%
	Withdrawals	225	230	2.2%
	Settlements	650	477	-26.6%
	Final Agency Decisions (with no AJ decision)	372	311	-16.4%
	Merit Decisions (with and without an AJ decision)	742	541	-27.1%
Merit Decisions	Total Number	57	63	10.5%
	Decisions with Finding of Discrimination	6	1	-83.3%
	% of Decisions with Finding of Discrimination	10.5%	1.6%	-84.9%
Corrective Actions/Benefits	Total Number	40	29	-27.5%
	Amount of Frontpay/Backpay Benefits	$49,587	$1,800	-96.4%
	Amount of Lump Sum Payments	$37,575	$26,393	-29.8%
	Amount of Compensatory Damages	$124,574	$214,260	72.0%
	Amount of Attorneys' Fees	$209,241	$83,455	-60.1%
Appeals	Cases Received For Review	41	45	9.8%
Appeals	Number of Cases Closed	52	49	-5.8%

NOTE: NA = Not Applicable

This page was last modified on May 14, 2004.

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PROFILE OF SELECTED INDICATORS GENERAL SERVICES ADMINISTRATION (GSA)

PROFILE OF SELECTED INDICATORS
GENERAL SERVICES ADMINISTRATION (GSA)