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FAST PROGRAM PARTICIPANT SURVEY

This is an anonymous survey. Your assistance will allow the EEOC to analyze its FAST Program so that we may better understand and improve the level of service for future participants. All surveys will be kept confidential. Please return this survey to the FAST Program Manager at the above-referenced address.

Please circle your role in the mediation:

  1. Complainant
  2. Agency Representative

Please express your agreement or disagreement with each of the following statements.

Circle the number that best represents your opinion. The categories are:

(1) Strongly Disagree (SD) (4) Agree
(2) Disagree (5) Strongly Agree (SA)
(3) Neither Agree nor Disagree (NA) Not Applicable

SD
(1)
(2) (3) (4) SA
(5)

1. Prior to my attendance at the mediation session, I received an adequate explanation about the FAST program. 1 2 3 4 5 NA
2. The mediation was scheduled promptly. 1 2 3 4 5 NA
3. After the mediators' introduction about the FAST program, I felt that I understood the mediation process. 1 2 3 4 5 NA
4. The procedures used by the mediator(s) in the mediation were fair to me. 1 2 3 4 5 NA
5. I had a full opportunity to present my views during the mediation process. 1 2 3 4 5 NA
6. The mediator(s) understood my needs. 1 2 3 4 5 NA
7. The mediator(s) helped clarify my needs. 1 2 3 4 5 NA
8. At the beginning of the mediation, I considered the mediator(s) to be neutral. 1 2 3 4 5 NA
9. The mediator(s) remained neutral during the session. 1 2 3 4 5 NA
10. The mediator(s) helped the parties develop options for resolving the complaint. 1 2 3 4 5 NA
11. Most of the options developed during the mediation session were realistic solutions to resolving the complaint. 1 2 3 4 5 NA
12. I was satisfied with the fairness of the mediation session. 1 2 3 4 5 NA
13. If you were a party in a future appeal to the EEOC, would you be willing to participate in the FAST program?
Yes No
If you answered "No," please explain your response:  
 
 
 
 
 
14. Please circle the appropriate answer about the status of your mediation session.

A. Mediation is completed and the appeal has been resolved in mediation.

(IF YOU CIRCLED THE ABOVE, PLEASE SKIP TO QUESTION #17)

B. Mediation is completed, but the appeal has not been resolved and the parties will not continue the mediation.

C. Mediation is ongoing.

PLEASE ANSWER THE FOLLOWING QUESTION ONLY IF THE MEDIATION SESSION DID NOT RESOLVE THE APPEAL.
15. If the mediation did not resolve the complaint, why do you think that there was no resolution? (Explain in detail)
16. I believe that progress was made toward resolution of this appeal. 1 2 3 4 5 NA
PLEASE ANSWER ALL OF THE REMAINING QUESTIONS:
17. I was satisfied with the results of the mediation. 1 2 3 4 5 NA
18. Going into the mediation, did you know what you wanted to obtain from this mediation?
Yes No
 
 
 
 
IF YOU ANSWERED "YES," PLEASE ANSWER THE FOLLOWING:
19. Did you obtain what you wanted going into the mediation?
Yes No
20. Would you be willing to participate in the EEOC's FAST Program in the future?
Yes No
21. Is there anything else that the FAST Program Manager should know about this mediation?
Yes No
If you answered "Yes," please explain your response:  
 
 
 
 
 
22. Is there anything else that the FAST Program Manager should know about the mediators?
Yes No
If you answered "No," please explain your response:  
 
 
 
 
 
23. Please explain in detail how you believe this mediation process can be improved.